After receiving a message to download a new driver for the HD Graphics display adaptor - it states that the signature is invalid. should I still install it? I did download it yesterday as a beta version - has this now been updated to a confirmed fix and should I use the beta version.
Thank you for joining the Intel communities.
In this case, you can update the driver to the Beta version, you can download it here:
Please be aware that Intel provides generic versions of drivers for general purposes. Your computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information.
If the driver does not install, you can try forcing it, please see How to Manually Install an Intel® Graphics Driver in Windows® 10 &...
Note: Once you install the “generic” driver you will overwrite any customizations your system manufacturer made to the driver specific for your system model.
After uninstall and re-install the driver version is still reading 22.214.171.12431 dated November 2015
What number driver version should it be and should the driver have a March date?
I have just sent an email to your email although I am now adding it here.
I have checked and now have driver version 126.96.36.19904 installed.
Tonight I have been using Adobe Editor and after about 1 hour the same thing happened again. Black screen and the notification Display Adaptor has stopped working and recovered and then a second notification stating the same. The black screen lasted longer than last time although it then recovered for another 15 minutes and then it happened again.
Do you think that this is faulty component or could it still be a driver issue?
I’m just following on this thread to ask you if you could fill out the information required to better assist you with this issue, also I just want to let you know that a new driver will come up soon that hopefully will solve problems like this.
Please can you advise me as to how I can attach the other files for your information. Where is the paperclip?
Bryce@Intel 06-Oct-2015 12:07
IMPORTANT Update: To clean up the Gfx community, we will be moderating threads & posts that are duplicate or incorrectly posted. Please do your part in supporting the community by thoroughly searching for your question/concern before creating a new thread. Duplicates may result in your post to go unanswered, closed, or deleted without further warning.
If you have an observation to report, please be sure to fill out this information as complete as possible.
[copy and paste it to a new thread OR within an existing thread 'reply' and copy+paste this to fill in]
If something doesn't apply, simply indicate NA. This level of information is necessary for issues to be reproduced and investigated.
There are a lot of experienced people in the communities; this information may also help these other users to help answer your questions.
We appreciate your assistance in making Intel products better for all.
Answers (N/A if not applicable)
Provide a detailed description of the issue
When editing in Adobe Elememts the screen will go black and a note comes up to say that Intel Graphics Display has failed and recovered. The screen will return and then the same thing happens again ie black screen then recovery
Does it fail every single time, or only sometimes?
If you can offer a % rate please do.
It only fails sometimes and after working for about 30 minutes – It is happening less since the new driver although it is still happening although only very occasionally now.
Brand and Model of the system.
PC Specialist Laptop Windows 10
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 64-bit
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Adobe Elements 14 - Editing
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
yes plugged in
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Spasmodic – cannot replicate
- Go to “Device Manager”. Double click on “Display adapters”, right click on “Intel(R) HD Graphics…” and select “Properties”, select “Details” tab, select “Hardware Ids” in Property drop-down box. Capture this info (save as screenshot) and include as an attachment in the Intel Community Forum posting.
Please follow these instructions below to collect info for the 3 areas. This greatly helps engineering with replicating the issue and investigating and is a requirement from them.
Intel SSU (System Support Utility): (Note - This is a new Intel tool that will eventually incorporate gathering all the data needed in one click. Targeting end of year to be fully featured. Until then, please provide the DxDiag and DispDiag as well)
- Download the utility
- Run the exe and select 'Scan'
- Save and include as an attachment int he Intel Community Forum
- Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
- In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
- Include DxDiag.txt as an attachment in the Intel Community Forum
- Click on the “Start Menu” -> Type “cmd” -> Then a command shell window will open
- In the command shell, type “dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat” -> The command shell will output something similar to “Dump File: C:\Users\[username]\DispDiag-########-######-#####-#####.dat”
- Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum
-- This post ends here --
There is a new driver available that you can try, you can download it here:
If the problem persists try the Beta Driver.
Please let me know if that works for you.
Did you try the new driver? Hopefully, this can help you solving the issue, please let me know if you can try this driver and if it solved the issue.