1 2 Previous Next 17 Replies Latest reply on May 24, 2016 2:04 PM by Intel Corporation

    Display driver stopped responding but has recovered Intel HD Graphics 5300 Windows !0

    zappylady

      I have purchased a new laptop - windows 10 clean install - and when using Adobe Photoshop elements 14 the error message above regularly comes up - black screen for a few moments and then it recovers and then it happens again.

       

      I have contacted the manufacturer of the laptop and they did a new Windows 10 re-install via remote and this hasn't resolved the problem.  I don't expect this to happen on a new laptop and it appears that other people are having the same problem.  The manufacturer suggested that it may be a faulty problem with the hardware although I feel that this is still a driver problem.

       

      Processor is Intel i7 6700HQ with 12GB Ram

       

      I would appreciate your help as, if I need to return the laptop, I need to know within a couple of weeks.

       

      Many thanks

        1 2 Previous Next