Thank you for contacting the Intel Communities.
I would like to know, is the keyboard or mouse wireless or wired?
Since a fresh install just has been done, chances are that drivers for a wireless keyboard and mouse dongle haven't been loaded.
Just to make sure, please test it with a wired keyboard and let us know if the issue persists.
Additionally, if you require any further information or support, feel free to contact us back.
thanks for getting in touch, it was an upgrade from 8.1 to 10, the keyboard is wireless but i have tried both a wired mouse and keyboard but they do not power up or respond at all.
thanks in advance
Thank you for your answer.
I would like to double check if you were following these instructions for this task.
I would also like to recommend you to follow the steps in troubleshooting.