Answers (N/A if not applicable)
Provide a detailed description of the issue
After the screen times out and goes off, not sleep mode just screen off, it will not come fully back on. All I get is the backlight. This problem only occurs in resolutions other than the highest 3840 mode. In the recommended 3840 resolution all appears to work. The system will also work properly after the HD driver is freshly loaded but will exhibit the problem after certain programs are executed. Restoring the computer to a point before the program is run does fix the issue until of course the program is run again. This is most likely an issue with the registry getting changed however I have run this software for years on Win7 and before without problem. I have heard reports that other programs can cause this but the one I have identified for sure it QuoteTracker from TD Ameritrade. It is free and can be downloaded and used to test. I am running several live charts so the graphics part of it may be involved.
Does it fail every single time, or only sometimes?
It does it every time. It may take 1-5 screen timeout cycles to show up but it is easily reproduced.
Brand and Model of the system.
Hybrid or switchable graphics system?
Make and model of any Displays that are used to see the issue (see note2 below).
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
Intel 126.96.36.19904 (I have tried them all)
Nvidia GTX 960M = 10.18.13.6451
SW or Apps version used to replicate the issue.
Quotetracker latest version
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
IntelSystemInfo.xml.zip 6.2 K