1 2 Previous Next 20 Replies Latest reply: Apr 14, 2011 11:23 AM by hlgoodex RSS

Error on Appup Access

Nancyh2234 Community Member
Currently Being Moderated

I just installed Appup on my Lenovo S10 running Windows XP Home Edition V2002 SP3 and IE8. When I try to access the AppUp, I get the following error: "Oops! this feature requires you to be online. Please check your internet connectivity and try again. I've tried both Wi-Fi and hard wired internet connections. I can surf the web just fine through the browser. Anyone have any ideas on how to fix this?

  • 1. Re: Error on Appup Access
    Andre Community Member
    Currently Being Moderated

    Hello,

     

    there is currently a problem with the AppUp Center which we investigate. Once everything works fine again I will post an update here.

    Thanks for your report !

     

    Best Regards

     

    Andre B.

     

    Technical Support Team

    Intel® Atom™ Developer Program

    Intel® AppUp(SM) Center

  • 2. Re: Error on Appup Access
    hlgoodex Community Member
    Currently Being Moderated

     

    Hello,

     

    The issue with the Intel® AppUp(SM) Center BETA store access has been identified and resolved.  Please try again.  Thank you for your patience.

     

    Best Regards

     

    Hal G.

     

    Technical Support Team

    Intel® Atom™ Developer Program

    Intel® AppUp(SM) Center

     

  • 3. Re: Error on Appup Access
    Nancyh2234 Community Member
    Currently Being Moderated

    Thanks Hal,

    The problem I had is resolved.

    Nancy

  • 4. Re: Error on Appup Access
    Currently Being Moderated

    resolved? i still got the problem...

  • 5. Re: Error on Appup Access
    jcutrig Community Member
    Currently Being Moderated

    Hello Lipanz,

     

    I will need a little more info in order to help you with this issue.

     

    What version of Windows are you running?

    What exact error are you seeing and when?

    Are you behind a corporate firewall or on a home network?

    What anti virus or firewall software are you running?

    In some cases the antivirus software can cause this issue so please temporarily disable your antivirus and or firewall software and see if that helps resolve this issue.

     

    Thanks

     

    Intel AppUp (SM) Center Support

    John C

  • 6. Re: Error on Appup Access
    Currently Being Moderated

    @John C,

                    My problems with AppUp are the same as some others. I cannot use it. The button to register does not respond and crashed the App. So I registered on the webpage, but when I enter my details in the App, the login button does not respond. It is EXACTLY the same onboth my W7 Home Premium machine, AND the W7 Ultimate PC. Switching firewalls off does not help. Typical of Windows machines.

  • 7. Re: Error on Appup Access
    Currently Being Moderated

    I have also tried to register. The register button returns:

     

     

    Server Error in '/b/Registration' Application.

    Database 'AGR' cannot be opened. It is in the middle of a restore.

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: System.Data.SqlClient.SqlException: Database 'AGR' cannot be opened. It is in the middle of a restore.

    Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.


    I guess Intel is not really in the app store business. Why don't you ask Apple to assist with the design and build?

    Angry birds for PC will have to wait. I wonder how the company that contacted with Intel feels about that.

  • 8. Re: Error on Appup Access
    Currently Being Moderated

    I am also having this same problem.  Apps Program will not recognize the store and crashes when you try to register.  I have updated all my softwares as of this AM, and also reinstalled the Apps software.  I am running Windows 7 Home Edition and Kaspersky Anti Virus.  Any suggestions?

     

    Thanks,

  • 9. Re: Error on Appup Access
    jcutrig Community Member
    Currently Being Moderated

    Hello,

     

    Another user posted this solution for a simular issue, you might want to try this and see if it helps.

     

    Thanks

     

    John C

    IntelAppUp (SM) center

  • 10. Re: Error on Appup Access
    Currently Being Moderated

    That did the trick, but now I have an ADP Runtime error on Angry Birds.  Seems others have had the problem, but I haven't seen a thread with a solution yet.  Any ideas?

     

    Thanks.

  • 11. Re: Error on Appup Access
    jcutrig Community Member
    Currently Being Moderated

    Hello,

     

    We are still in the process of troubleshooting this ADP error.

     

    It would be very helpful if you could provide us with some additional information

     

    1. Does running any app cause this error or is it just Angry Birds? If you don't have any other apps installed you can simple pick a free app and download it and see if it runs.
    2. Is the Client operational after you get the ADP error meaning can you still browse apps and download apps?
    3. What Antivirus software are you running? We have seen issues with different antivirus software in the past.

     

    If you have not already done so can you please close down the Intel AppUp(TM) client and then reboot your PC.

     

    Once the system comes back up please open the Intel AppUp(TM) client and try and launch Angry Birds again.

     

    Thanks for your help in troubleshooting this issue.

     

    John C

    Intel AppUp(SM) center Support

  • 12. Re: Error on Appup Access
    jcutrig Community Member
    Currently Being Moderated

    Hello,

     

    This issue seems very complex it might be a good idea if you contacted our support group via the this link.

     

    They are going to need the exact error that you are getting and at what point in the process you are getting it.

     

    Thanks

     

    John C

    Intel AppUp(SM) center Support.

  • 13. Re: Error on Appup Access
    jcutrig Community Member
    Currently Being Moderated

    Hello,

     

    This is very strange error and might have been caused by some changes we were making to our templates. Do you continue to see this error?

     

    If so please give us some more details on your systems.

     

    What Windows operating system are you using Windows 7* x64 or x32 or Windows XP*

    What browswer are you running including version?

    At what step in the process do you get this error.

    Can you get to this url: https://encrypted.google.com/?

     

    Thanks

     

    John C

    Intel AppUp(SM) center Support

  • 14. Re: Error on Appup Access
    Currently Being Moderated

    I no longer get the same message, now the storefront simply closes when i hit the get one here button.

     

    I use w7 64bit with ei 8-7600. I also use firefox 3.6.10 but i would presume the storefront uses my default browser which is ie.

     

    I can reach the encrypted google site you provided.

     

    regards

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