Just wanted to follow up with everyone to let you know that Intel Support will be escalating this issue very soon to have their folk try to reproduce the issue. I have given then very detailed instructions by which they can see the issue. If you too have called the issue in via phone, email, or chat, please perform their requested solutions and provide them with feedback as quickly as possible.
Be patient, but firm with them that it is an issue and be very up front with them that you are willing to get on a WebEx to reproduce the issue. Most of all, give them time to fix it. Worst case, if you need bluetooth and do not really need the fixes in 4507, then fall back to 3878. Main thing is to report the issue and then firmly push for escalation.
Thanks and Have a Great Weekend,
thanks for the info Gareth... we appreciate the update... and appreciate the post from Eandori if he is indeed who he really says he is... but my question is this:
if he's truly a developer, why is he not scanning the Intel boards for issues/questions, etc, that may arise to at least keep somewhat of an eye on the general happenings with motherboards and stuff he/his team are actively working on -- or at least respond on Intel's site, and not some other one? that seems a bit odd and counter-intuitive to me...
don't get me wrong... no disrespect if he is really who he says he is... just a bit awry to me. anyway... hopefully what he says is true, that we'll likely see a fix within 1-2 weeks. that seems a long time, but i suppose there is testing (was there last time? this issue was quite easily and immediately picked up by users right after the update... surely a testing team would have caught something like that it seems). anyway... i'd rather wait another week or two and have a properly tested update than updating again and then my on-board sound stops working or something.
i'm just kidding around -- sorta not trying to be negative about the situation, just still a bit ruffled about the thing from the start. hopefully good things in the future!
Customer Support tells me that there are no reported issues with the bluetooth module and is willing to RMA my boards. How funny, Customer Support did not even understand the problem right. They think it is something with the bluetooth module and not the fact that the BIOS is the issue.
Well, hopefully Endori is the lead bios engineer for this board and he did fix the issue. His story though sounds truly legit and last minute testing and fixing does occur and things like this happen.
My suggestion is keep pounding Intel Support with call related to this issue and maybe someday they will admit that there is a problem.
Well, I don't know why customer support would deny there's an issue. That seems silly.
Yes I am an Intel BIOS developer, Yes the Bluetooth adapter was accidentally broken on BIOS 4507 as a result of adding the individual USB Port disabling feature. Yes we have already fixed the issue, and a new BIOS will be available in 1-2 weeks.
I am in the same boat as everyone else here and would love to have some answers on how to get blurtooth working with my computer. I upgraded from vista to Windows 7 Pro, and now my computer cant find anything that has to do with "Bluetooth." Nothing in my BIOS setup or when i search "bluetooth" on my start menu... seems like intel is being pretty evasive about the issue.