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  • 165. Re: Random drive fails with new Matrix Storage Manager 8.9
    snaga Community Member
    Currently Being Moderated

    Hi,

     

    sorry, guess I didnt mention this:

     

    In every case, my drive followed as a result of the following behaviour:

    Copying my old data (~300GB) onto my new array. In every case, it was done over a 100mbit network, overnight. It tended to fail at around 12 - 14 hours or so of activity. Again in each case it was straight after set up, so around 15 hours of operation.

     

    hope that helps?

     

    Snaga

  • 166. Re: Random drive fails with new Matrix Storage Manager 8.9
    JefUK Community Member
    Currently Being Moderated

    The longer this problem goes on this thread is collecting more and more red herrings. As one of the original reporters of this problem my facts are:

     

    Asus P6T Deluxe v1

    i7-940

    4x WD5001AALS-00L3B2 (F/W 01.03B01) in RAID10

    Vista Home Premium 64

    Optiarc AD7201S

    LG GGW-H20L

     

    System worked without problem using IMSM 8.7.0.1007 & 8.8.0.1009 for several months.

     

    Without any other changes the system failed within 4 hours of updating to 8.9.0.1023.  The system froze with no iastor error messages in Event log. It failed again within minutes of rebooting and rebuilding the array. I can't remember what I was doing at the time of the failures, but it was not transferring large files and it was not any intensive HDD usage, it was probably something mundane like surfing the web. Different drives/ports failed each time.

     

    It is now 6 weeks since I returned to 8.8.0.1009 with no problems whatsover - just as it was prior to 8.9.0.1023.

     

     

     

    Elizabeth,

     

    Since Intel seems to having great difficulty in reproducing the problem some of the ways forward could be:

     

    -   use a complete system that is known to exhibit the problem - ie a system owned by one of the contributors to this thread, or

    -   deconstruct the "suspect changes" you made to 8.8.0.1009 and provide driver to a willing contributor to this thread for testing, or

    -   ask for more hard drives or motherboards from other users experiencing the problem, or

    -   get all contributors to this forum to complete a standardised questionaire in an attempt to determine any common factors or failure mode

  • 167. Re: Random drive fails with new Matrix Storage Manager 8.9
    UglyPercy Community Member
    Currently Being Moderated

    I have only one computer, so I can't send it to Intel.  But among all the users here who have multiple machines at home or especially at work, surely there's someone who can send a failing MSM 8.9 setup to Intel for analysis.

     

    Didn't you dream of being Batman or Superman when you were a kid?  This is your one chance to live that dream, to become a real-life superhero!  Whoever can help Intel's engineers break this puzzling bug can wear a mask, cape, or both for the rest of their lives, as far as I'm concerned.

     

    Don't dream it -- be it.  Fed-Ex that machine to Intel today!  Eternal thanks and gratitude, from a regular, ordinary citizen of Gotham City....

  • 168. Re: Random drive fails with new Matrix Storage Manager 8.9
    Community Member
    Currently Being Moderated

    I have just built a new computer 5 days ago and install Matrix Storage Manager 8.9.  So far I have tried to build a RAID 5 system 4 times, and guest what I am having the same problem of random drive failures. I am using WD drives and then checked them with there test software.( NO problems).

     

    The following is the report generated from the Matrix Storage Manager 8.9.

     

    System Information

    Kit Installed: 8.9.0.1023
    Kit Install History: 8.9.0.1023, Uninstall
    Shell Version: 8.9.0.1023

    OS Name: Microsoft Windows 7 Ultimate
    OS Version: 6.1.7600  Build 7600
    System Name: PAMPLING-I7
    System Manufacturer: Intel Corporation
    System Model: DX58SO
    Processor: Intel(R) Core(TM) i7 CPU         975  @ 3.33GHz
    BIOS Version/Date: Intel Corp. SOX5810J.86A.4196.2009.0715.1958, 07/15/2009

    Language: ENU

     

    Intel(R) Matrix Storage Manager

    Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R/DO/PCH SATA RAID Controller
    Number of Serial ATA ports: 6

     

    RAID Option ROM Version: 8.9.0.1023
    Driver Version: 8.9.0.1023
    RAID Plug-In Version: 8.9.0.1023
    Language Resource Version of the RAID Plug-In: 8.9.0.1023
    Create Volume Wizard Version: 8.9.0.1023
    Language Resource Version of the Create Volume Wizard: 8.9.0.1023
    Create Volume from Existing Hard Drive Wizard Version: 8.9.0.1023
    Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 8.9.0.1023
    Modify Volume Wizard Version: 8.9.0.1023
    Language Resource Version of the Modify Volume Wizard: 8.9.0.1023
    Delete Volume Wizard Version: 8.9.0.1023
    Language Resource Version of the Delete Volume Wizard: 8.9.0.1023
    ISDI Library Version: 8.9.0.1023
    Event Monitor User Notification Tool Version: 8.9.0.1023
    Language Resource Version of the Event Monitor User Notification Tool: 8.9.0.1023
    Event Monitor Version: 8.9.0.1023

     

    Array_0000
    Status: Initializing
    Hard Drive Data Cache Enabled: Yes
    Size: 4191.7 GB
    Free Space: 0 GB
    Number of Hard Drives: 3
    Hard Drive Member 1: WDC WD15EADS-00R6B0
    Hard Drive Member 2: WDC WD15EADS-00R6B0
    Hard Drive Member 3: WDC WD15EADS-00R6B0
    Number of Volumes: 1
    Volume Member 1: Volume_0000

     

    Volume_0000
    Status: Initializing: 0% complete
    System Volume: No
    Volume Write-Back Cache Enabled: Yes
    RAID Level: RAID 5 (striping with parity)
    Strip Size: 16 KB
    Size: 2794.5 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Hard Drives: 3
    Hard Drive Member 1: WDC WD15EADS-00R6B0
    Hard Drive Member 2: WDC WD15EADS-00R6B0
    Hard Drive Member 3: WDC WD15EADS-00R6B0
    Parent Array: Array_0000

     

    Hard Drive 0
    Usage: Non-RAID hard drive
    Status: Normal
    Device Port: 0
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: OCZ SUMMIT
    Serial Number: DCF1C0S925SE925A1270
    Firmware: VBM1801Q
    Native Command Queuing Support: Yes
    System Hard Drive: Yes
    Size: 119.2 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes

     

    Hard Drive 1
    Usage: Array member
    Status: Normal
    Device Port: 3
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: WDC WD15EADS-00R6B0
    Serial Number: WD-WCAVY0507495
    Firmware: 01.00A01
    Native Command Queuing Support: Yes
    Hard Drive Data Cache Enabled: Yes
    Size: 1397.2 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Volumes: 1
    Volume Member 1: Volume_0000
    Parent Array: Array_0000

     

    Hard Drive 2
    Usage: Array member
    Status: Normal
    Device Port: 4
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: WDC WD15EADS-00R6B0
    Serial Number: WD-WCAVY0493762
    Firmware: 01.00A01
    Native Command Queuing Support: Yes
    Hard Drive Data Cache Enabled: Yes
    Size: 1397.2 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Volumes: 1
    Volume Member 1: Volume_0000
    Parent Array: Array_0000

     

    Hard Drive 3
    Usage: Array member
    Status: Normal
    Device Port: 5
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 2
    Model: WDC WD15EADS-00R6B0
    Serial Number: WD-WCAVY0513558
    Firmware: 01.00A01
    Native Command Queuing Support: Yes
    Hard Drive Data Cache Enabled: Yes
    Size: 1397.2 GB
    Physical Sector Size: 512 Bytes
    Logical Sector Size: 512 Bytes
    Number of Volumes: 1
    Volume Member 1: Volume_0000
    Parent Array: Array_0000

     

    Unused Port 0
    Device Port: 2
    Device Port Location: Internal

     

    CD/DVD Drive 0
    Device Port: 1
    Device Port Location: Internal
    Current Serial ATA Transfer Mode: Generation 1
    Model: PIONEER BD-ROM  BDC-202
    Serial Number: Data not reported
    Firmware: 1.07

     

     

    I hope intel fixes this problem or help us in some way.

     

    Can't say anythink else, as what I have read seems to be the same problem as everybody else.

  • 169. Re: Random drive fails with new Matrix Storage Manager 8.9
    w00thisButtonDo Community Member
    Currently Being Moderated

    Just for the record. I have desktop PC based on P35 chipset and ICH9R, I don't have RAID, but primary boot drive is x25-e, about 1 month ago I have installed MSM 8.9 and next day I got freeze:

    Log Name:      System
    Source:        iaStor
    Date:          18.08.2009 19:54:04
    Event ID:      9
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      my-pc
    Description:
    The device, \Device\Ide\iaStor0, did not respond within the timeout period.

     

    I decided to wait some more time before googling the  problem and got next freeze after 5 days

    Log Name:      System
    Source:        iaStor
    Date:          23.08.2009 9:49:07
    Event ID:      9
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      my-pc
    Description:
    The device, \Device\Ide\iaStor0, did not respond within the timeout period.

     

    23.08.2009 I have uninstalled MSM 8.9 and installed 8.8 back. No more problem.

  • 170. Re: Random drive fails with new Matrix Storage Manager 8.9
    tekstr1der Community Member
    Currently Being Moderated

    Add one more to the mix. I am experiencing almost identical behavior to JefUK. Here's my bit:

     

    Abit AB9-Pro

    C2D E4300

    4x WD6400AAKS

    Windows 7 Professional x64 RTM

     

    System worked without problem using IMSM 8.7.0.1007 & 8.8.0.1009 and prior with Vista for over a year.

     

    Installed clean Windows 7. Figured I could not go wrong using the latest IMSM 8.9. This issue (or source of it) was confusing at first as there were no IAStor errors present in the event log either the first or second time this occurred. Finally on the third occurance, I left the machine in the "frozen" state for over an hour. After hard reset, event log showed a slew of iastor messages. Each time this has happend (3 in 4 days), I've left it to rebuild data redundancy on the "failed" drive.

     

    Nothing I was doing at any one crash point was disk I/O intensive. First was realtek audio driver install. This really hosed things, so I clean installed again. Next was just firefox browsing, third one yesterday was just viewing pictures in explorer.  Different drives/ports "failed" each time.

     

    Array is rebuilding currently. When it is finished, I will downgrade to 8.8 and give it a week or two before I report back success (hopefully).

  • 171. Re: Random drive fails with new Matrix Storage Manager 8.9
    camira Community Member
    Currently Being Moderated

    Hey - here's a good question:

     

    How many posts re: problems with v8.9 does Intel need to see before it gets pulled from their web site?

     

    Considering that:

    a) there is no clear smoking gun

    b) backdropping to v8.8 seems to alleviate all problems (as far as I can tell)

    c) most people (and by most I mean the GRAND majority) of folks having these issues with v8.9 will never ever stumble across this thread because they have absolutely no idea what is going on or where to start looking

    d) most folks (again, GRAND majority) willl believe they have completely lost all of their data, blow away their current RAID and/or send a perfectly good hard drive to Manufacturer X for replacement

    and so on, and so on...

     

    What is Intel's obligation and/or duty here?  Certainly someone at some point will challenge the legal rhetoric in their uder agreement if a) the perceived loss of data is great enough and b) their is clear and substantial justification that Intel knew of the issues yet allowed  downloads regardless.

     

    BTW: For anyone that has seend the "VOLUME FAILED" message upon boot, let me assert a fix that I provided in a previous post:


    1. Don't blow away your RAID config

    2. Load your OS onto and IDE drive that you can boot from (must tell BIOS to use that drive first) and then load matrix storage manager

    3. MSM will find your existing array and start rebuilding.  All data should be intact.

     

    When I did this, I chose to load v8.9 on the IDE drive and let the system rebuild even though I knew it would fail a drive again.  I did this *just in case* their was something funky in the way v8.9 does its parity calcs fro RAID5 that might have been different from v8.8.  As soon as trhe rebuild was complete, I immediately dropped to v8.8, shutdown the system, unplugged the IDE drive, and then booted off the RAID5.  NO PROBLEMS after two weeks!

     

    Another note: the system I refer to above is one I built a long time ago and used to combine the OS and Data on the same physical volume.  I do not do that any longer and recommend highly against it.  Some key points:

     

    1.  If you have extra SATA ports, use RAID1 (mirror) for your OS volume.  It's fast and can take a big hit without jepardizing anything else since you have a full mirror copy on the second drive

    2.  The OS volume typically does not need BIG drives so can be inexpensive to implement

    3. Moving data on system upgrades can be much easier of the data is separate from the OS  (I just use D: for data)

    4. etc, etc etc

     

    While I am at it, for anyone looking to achieve maximum SATA throughput on larger volumes, use a 64k strip and a 32k cluster.  I have researched the heck out of this one and validated almost every config on a 5.5T RAID5 volume using ATTO v2.41.  Read peformance screamed past 400M/s and writes were >150M/s.  Yep - you read those numbers right.  I couldn't believe it when I read the posts from others and then saw the same when I configured the strip/cluster size correctly.  Also, an odd number of drives in RAID5 works best (3 or 5) due to how the data is aligned for maximum peformance.

     

    Anyway, I hope that helps someone out there.....  Cheers!

  • 172. Re: Random drive fails with new Matrix Storage Manager 8.9
    PeterUK Community Member
    Currently Being Moderated

    Got my new board and it turns out you can still use 8.8 with the P55 boards after all and the array moved over just fine from ICH8R to the P55 plus a quick test a I did now looks like Volume Capacity Expansion is a feature with the P55.

     

    I will just to see in a week test 8.9.

  • 173. Re: Random drive fails with new Matrix Storage Manager 8.9
    gpinzone Community Member
    Currently Being Moderated

    I can confirm the same problem with 8.9.0.1023.  I reinstalled Windows XP using 8.8 and it works great.

  • 174. Re: Random drive fails with new Matrix Storage Manager 8.9
    marcelxl Community Member
    Currently Being Moderated

    Hi all,

     

    Like to report the same problem described in this thread. Hope this helps to get some action out of Intel.

     

    My setup:

    Motherboard: Asus P5B Deluxe rev 1.5 (ICH8R) revision C1

         Bios version 1223 (11/8/2007)

    RAM:  4 GB Installed memory (4 x Kingston 9905316-025 DDR2 PC2-5300)

    CPU: Intel Core2 Duo E6600

    Video: Radeon X1950 (512MB)

     

    One RAID10 volume, consisting of 4 x Seagate ST3320620AS (Seagate Baracuda 7200.10 , 320Gb, 3.AAE firmware)

     

    System ran fine for almost a year, using Windows XP Pro 32 bit and the latest MSM till version 8.7. Almost no extra software except some games and a better browser.

     

    Replaced (No update!) the OS 2 months ago with Windows 7 RC x64 bit with MSM version 8.9. No extra software. No games. Standard updates and drives supplied by Windows Update.

     

    Problems since then, every morning (computer is never turned off) one or more random harddrives showed a "fail" in the Matrix Storage Console. Could do a "mark this drive as normal" and the array would rebuild. Till the next morning, one or more drive would show a "fail" status again.

     

    I did a "Verify Volume Data" several times (after the array had been rebuild), and no errors.

     

    • RMA-ed two drives to Seagate which where replaced without check / questioning, but no remedy, the new drives also failed sometimes (and could also be flagged as normal again, after which the array could be rebuild)
    • Tried connecting the harddrives to different ports, no solution and..
    • Replaced all SATA cables, also no solution, drives still randomly failing

     

    Came to this thread and read about downgrading MSM 8.9 to 8.8.

     

    • 'Solution': Downgraded MSM 8.9 to MSM 8.8 (although Windows 7 is not in the list of supported OS, it does work) The system is running fine now for over three days! No more drives failing. Thanks for the hint guys.

     

    Ps. unfortunately since I replaced Windows XP x86 with Windows 7 x64, I am unable to test if MSM 8.9 also gives problems on XP. And also unable to check if the problems lies between 32 and 64 bit version of the Microsoft OS.

     

    Grtz, Marcel

  • 175. Re: Random drive fails with new Matrix Storage Manager 8.9
    Elizabeth Community Member
    Currently Being Moderated

    Hi, gpinzone. If you wouldn't mind adding your config info, that would be fantastic. I am trying to keep a running list of the users and their configurations in case something jumps out at us.

     

    Still have not seen the issue. I think we've tried it on nearly as many systems as users that have reported it - which I must confess is frustrating me no end. (Oh, PeterUK, to answer your question - most of the tests have been with the OS on the array, but I think I've done at least one with the OS on a different hard drive.) Anyway, we continue to try.

     

    One note .. there were a few users who commented that they looked for info about the issue on the support site and/or in the release notes first, before finding this thread. I added the info to the support site @ http://www.intel.com/support/chipsets/imsm/sb/CS-030818.htm and will add that same note to the release notes next week, just in case anyone else runs into the issue and looks there for help.

  • 176. Re: Random drive fails with new Matrix Storage Manager 8.9
    gpinzone Community Member
    Currently Being Moderated

    Sure...

     

    Product: Intel(R) Matrix Storage Manager
    OS: Windows XP Professional (32-bit)
    servicepack: Service Pack 3
    Chipset: Intel 945G
    Bios_version: Phoenix 6.00 PG
    Processor_type: Intel Pentium D 930
    Processor_speed: 3.00 GHz
    Motherboard: Shuttle SD31P
    Overclocked: no
    RAM: 1024 MB
    SATA_devices: 3 Seagate 400GB Baracuda SATA II

    RAID_config: Three identical Seagate 400 GB SATA drives in a RAID 5 configuration.

     

    I performed a fresh install with Matrix Storage Manager floppy driver 8.9 slipstreamed.  The RAID array was detected and the OS installed without issue.  I then installed the full matrix manager.  The next day, I discovered the RAID array was degraded.  After the drive was rebuilt, another drive was marked as bad.  I performed another install of Windows XP with the same result.  I then found this thread and reinstalled Windows XP a third time.  After the initial Windows install, I installed Matrix Storage Manager 8.8 (said yes to the downgrade) and I've been running fine ever since.

  • 177. Re: Random drive fails with new Matrix Storage Manager 8.9
    kau Community Member
    Currently Being Moderated

    This problem has be resolved by updating the motherboad BIOS Intel RAID option ROM on a Asus P6T.  A user was able to replace the Intel Storage option rom 8.0.0.1038  that is present in the standard P6T 0603 BIOS with the 8.8.0.1009.  He was pretty certain that option rom 8.0.0.1038 had an issue with the version 8.9 of the Intel Matrix Storage Manager in Vista x64.

     

    If you want to use the new storage manager you'll either need to replace the option ROM yourself which will probably void your motherboard warranty and may cause other problems or request a BIOS update containing a newer option ROM from your motherboard manufacturer.  You can determine the option ROM version you have in the Intel Matrix Storage Console by going to Intel Matrix Storage Manager tab in the System Report in the View menu.

     

    Storage rom     Matrix Storage 
                    Manager on Vista x64
    8.0.0.1038      8.8                  OK
    8.0.0.1038      8.9                  Hangs on Vista boot progress screen
                                         able to use last known good
                                         configuration to revert back to 8.8
    8.8.0.1009      8.8                  OK
    8.8.0.1009      8.9                  OK
  • 178. Re: Random drive fails with new Matrix Storage Manager 8.9
    aditza Community Member
    Currently Being Moderated

    kau wrote:

     

    This problem has be resolved by updating the motherboad BIOS Intel RAID option ROM on a Asus P6T.  A user was able to replace the Intel Storage option rom 8.0.0.1038  that is present in the standard P6T 0603 BIOS with the 8.8.0.1009.  He was pretty certain that option rom 8.0.0.1038 had an issue with the version 8.9 of the Intel Matrix Storage Manager in Vista x64.

     

    If you want to use the new storage manager you'll either need to replace the option ROM yourself which will probably void your motherboard warranty and may cause other problems or request a BIOS update containing a newer option ROM from your motherboard manufacturer.  You can determine the option ROM version you have in the Intel Matrix Storage Console by going to Intel Matrix Storage Manager tab in the System Report in the View menu.

     

     

     

    My ASUS board has the following parameters:

     

    System Manufacturer: ASUSTeK Computer INC.
    System Model: P5B-Premium
    BIOS Version/Date: American Megatrends Inc. 1102   , 07/14/2008

     


    Intel(R) Matrix Storage Manager

     

     

     

    Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R SATA RAID Controller
    Number of Serial ATA ports: 6

    RAID Option ROM Version: 6.1.0.1002
    Driver Version: 8.8.0.1009
    RAID Plug-In Version: 8.8.0.1009

     

    the rest of the system info is on the first page of this thread.

     

    WTF.... RAID Option ROM version SIX... where do i get a bios with the new version 8 Option ROM ???

  • 179. Re: Random drive fails with new Matrix Storage Manager 8.9
    kau Community Member
    Currently Being Moderated

    The newer option ROM may only be for the ICH10R chipset on the P6T and other newer motherboards.  You may have the latest storage rom for the ICH8R chipset on P5B Premium.  I don't know where you could determine if you have the latest.

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