Thank you for your patience and cooperation with this one, as we are still working on it.
Has anyone here encountered this issue on a system using 6th Generation graphics (or newer) with Windows 10 Creators Update?
Thanks IndyC for all your feedback, it has been and continues to be of tremendous help for us.
After reading this thread I'm pretty frustrated that Intel has no idea how to handle a problem that AMD and Nvidia dealt with years ago.
Win 10 is irrelevant because Windows Media Center support stopped at Win 8. People have gotten WMC to work in Win 10 but it is not supported by Microsoft.
WMC is the only PC-based software capable of displaying a cable channel using MPEG4 copy-once video if a PC passes the Digital Cable Advisor check and Playready is working properly.
HBO and other premium pay channels are currently the only channels using this copy protection on cable systems. It is currently a minor annoyance however if cable companies decide to move all programming to this encryption scheme WMC users will be forced install a discrete video card. For intel NUC users they are simply SOL.
My i5-4670k HTPC suffers from this problem. All my intel HTPCs using integrated graphics suffer from this problem.
Meanwhile my very old Core2 HTPCs with an AMD 6450 video card display HBO with zero issues. Ditto for my i7-2600k desktop with a 980ti Nvidia card.
Same issue here, been dealing it with it for over a year with HBO on Comcast when they switched to mpeg4, get audio but a black screen - and its only on HBO (which is the only pay channel I get). Have a couple of different Intel NUC's, with 2 Silicondust HDHomerun Prime's, one with Windows 7 and one with Windows 8.1 (Windows 10 does not support Media Center as others have mentioned). I also have a self built micro ATX system with Nividia 1050 video card, exact same setup as the NUC's, and that one tunes HBO just fine, as does my XBox One S, so its nothing to do with tuner or HDCP setup, definitely appears to be with Intel video driver. Any updates would be great, as I don't really want to have to scrap my NUC's and built more computers...super frustrating! Other than this one issue, I love the NUC's for their size and simplicity, and built in IR tuners.
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Intel is continuing to actively investigate this issue. The platforms in question support protected H.264 video in general, as can be seen in Blu-ray playback and Windows 8.1 Media Center Edition* (MCE).
Intel and Microsoft* senior engineers are in direct contact regarding this issue, and it is not yet clear why Windows 7 MCE is not working with protected H.264 content on Intel Graphics. In our debug analysis we see the MCE framework calling the graphics driver to discover its capabilities, and the Intel driver is correctly reporting that it supports protected H.264 content. However, the MCE application does not actually send any video data to the graphics driver for it to decode. This usage model was not extensively tested, because few service providers were using protected H.264 when Windows 7 MCE was launched. Microsoft made several improvements in the MCE framework in Windows 8 and Windows 8.1, and indeed protected H.264 playback via MCE is working with Intel Graphics on Windows 8.1. We understand that this capability is apparently working on Windows 7 on some other vendor’s graphics cards, but we also see reports of certain models of other vendor’s cards failing here as well. We are continuing our investigation to see if there is any way to resolve this issue on Windows 7. For now, Windows 8.1 seems to be working properly.
*Other names and brands may be claimed as the property of others.
I was just linked over here from another forum. I am chiming in to reinforce that this is has been a very long standing bug in the Intel Graphics/Windows Media Center system. I own a NUC and another HTPC with built-in Intel graphics. Fortunately, I have been able to 'live' with using HBO Go in lieu of tuning/recording/watching this channel on my HTPC's; however, it would be WONDERFUL if Intel and MS could finally solve this bug.
PLEASE don't give up on this resolution!
I'm joining the party late but here I am - frustrated as can be.
Comcast rolled out MPEG4 in Southwest Florida on 11/16/17 and now I've lost my HBO channels on my MCE (Win7 64 / Ceton) as well.
Hoping that Intel will develop a firmware upgrade that will resolve this issue soon.
Sorry to hear that you all ave suffered so long without solution.
I guess that's one of the small benefits of living in an itty-bitty little town on the Gulf of Mexico.
Hello Intel - any update on this? This is getting extremely frustrating to not be able to watch protected content on all of these NUCs I've purchased in the past. Luckily its pretty much just HBO at this point, but I too am afraid Comcast may start switching other channels to H.264 protected and then be really out of luck.
I've been following this post for sometime and am disappointed there has been no movement on it. I really would like to fix the mp4 problems so my family can go back to enjoying reliable TV on our media center. Based on the fact that Intel does not plan to release any new drivers for the 4600 graphics on Win 8.1, do we have any hope of this getting fixed? I'm sitting trying to decide if I want to invest the money on a Nvidia graphics card of just dump the whole platform and rebuild with something that works. Would love to hear some response back at this point.
Also, Your post from Feb 6th got deleted; any idea why?
Thanks for your continued patience while we work through this OS issue. We’re still investigating paths to a workaround and unfortunately there is not much more of an update to offer technically. We’ve investigated a couple paths and they haven’t proven valid. I’ll continue to push this internally.
Also curious about any update on this. New to this board. Have been following this issue for about 4 years now.
Would be nice to get some update that we could be sure works as intended.
Windows 8 is supported until 2023. Therefore, I would suspect that WMC is also considered "supported."
Currently using Windows 7 on a J1900 board. Whatever version of "HD Graphics" that has. Bay Trail, I believe.
In any case, same story here. Channels with no video. For years. It's a little weird.
Stories like this bring back thoughts of this (MPEG4 + DRM) issue......... https://www.dslreports.com/forum/r31883618-Comcast-now-converting-broadcast-channels-to-MPEG4