6 Replies Latest reply: Nov 29, 2011 3:17 PM by JOESPACE RSS

Intel SE7520AF - 84F2 Baseboard Management Controller failed to respond

Claudius Community Member
Currently Being Moderated

Hello to eveyone as this is my first post here.  I have been fighting this issue for 3 days now and would really welcome some advice.

 

I have a SE7520AF2 motherboard with a Intel Xeon 3.00GHz and 2Gb of memory in an Intel SC5300 case. I've been fighting with this setup and noisy fans but that's for another post. However, it does mean that I haven't used the server for a while.

 

I tried to boot it this morning and found that the On button on the front panel didn't work. I finally got the server to boot by removing the power, then removing and replacing the BIOS battery. The server then fires up when I plug it back into the mains.

 

After dealing with the first BIOS error messages related to the BIOS being wiped, when I reboot the computer ( Not shuting down and then using the power button, it still doesn't work) I get the BIOS error message '84F2 Baseboard Management Controller failed to respond'.

 

Looking through Google I can find a number of mentions to the error message but nothing on how to fix it. I've tried reflashing the BIOS (SE7520AF20.86B.P.12.00.0113) but this didn't solve the problem.

 

As soon as I shut down the server I have to go through the removing the BIOS battery to get the server to restart.

 

Can anybody help here or is the motherboard broke beyond repair?

  • 1. Re: Intel SE7520AF - 84F2 Baseboard Management Controller failed to respond
    Aryan2411 Community Member
    Currently Being Moderated

    Hi Claudius,

     

    Basically from the Technical Product Specification Manual: Pg 214

     

    POST Error Messages:
    The Post Error Response section is divided in 3 different types:

    (i)   Warning – The message is displayed on screen and error is logged in SEL. System will continue booting with degraded state. User may want to replace erroneous unit.

    (ii)  Pause – The message is displayed on screen, an error is logged in SEL, and user input is required to continue. User can take immediate corrective action or can choose to continue booting.

    (iii) Halt – The message is displayed on screen, an error is logged in SEL, and the system cannot boot unless the error is resolved. User needs to replace faulty part and restart the system.

    So the error message: 84F2 BaseBoard Management Controller failed to respond - The response is Pause.

     

    So firstly, i will try to do a CMOS clear by changing the jumper settings and removing the battery as well.
    Once this is done, i will clear the SEL log in the bios.
    Load the bios to Default Settings F9 and F10.

     

    I will download the firmware package again from the website below:
    Website:

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&Inst=Yes&ProductID=1643&DwnldID=12044&strOSs=5&OSFullName=DOS&lang=eng

     

    Then i will follow the instructions:

    UPDATE INSTRUCTIONS:
    ====================
    1. Create a USB fat-formatted USB bootable media.
    (Information how to create bootable - http://gocoding.com/page.php?al=bootflashdos)

    2. Boot the SE7520AF20 server board with media created in step #1.
    3. The media should have all batch files required to update the BIOS.
    4. At the DOS prompt type:
       afudos.exe /i[filename].rom /pbc /c2 and press <Enter>, where [filename]
       is the name of the BIOS ROM image.
       Because processor microcode update has been changed, non-critical block
       should be updated and /c2 option at the above will do that.
       The update will show seven progress status as follows:

    Reading file .......... done
    Erasing flash ......... done
    Writing flash ......... done
    Verifying flash ....... done
    Erasing BootBlock ..... done
    Writing BootBlock ..... done
    Verifying BootBlock ... done

    After the Verifying status has reached 100 % (typically under 3 minutes).

     

    After the update, check if the firmware has been updated correctly.
    BIOS    : 12 Build 0113
    BMC FW  : 0.51
    FRU/SDR : 6.7.5
    HSC     : 1.16

     

    If the error still appears, try to a BIOS Recovery Method. (follow the instructions on the read me file or release notes.)

    Then get the SEL log using the:
    Website:

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&Inst=Yes&ProductID=1643&DwnldID=7470&strOSs=5&OSFullName=DOS&lang=eng

    Upload the SEL in the next post.

     

    Let us know how it goes.

     

    Kind Regards,
    Aryan.

  • 2. Re: Intel SE7520AF - 84F2 Baseboard Management Controller failed to respond
    Claudius Community Member
    Currently Being Moderated

    Thanks for your help on this one. I've tried following the instructions but I'm still getting the same error.

     

    Can you confirm how you check the firmware has been updated correctly? I assume that it's a command line tool but can't find it within the file I downloaded.

     

    I couldn't get onto the Intel web site to confirm how to download the SEL at the time, but by using the menus within the System Update Package (SUP) (8 for Diagnostic Utilities, and then 1 for View Event Log) I get "*ERROR* Unable to read SEL entries".

     

    I get the impression it's the BMC that is at fault here, as I've tried updating it through the IMM fireware option (option 2)within the SUP and I get the non-descript error "Error 017: Invalid Argument". Is this recoverable, or should I just consider getting a new motherboard?

  • 3. Re: Intel SE7520AF - 84F2 Baseboard Management Controller failed to respond
    The_Flash Community Member
    Currently Being Moderated

    Hi claudius

     

    I think a very important question here is if you have an IMM (Intel Management Module installed)

  • 4. Re: Intel SE7520AF - 84F2 Baseboard Management Controller failed to respond
    Claudius Community Member
    Currently Being Moderated

    Hi Flash,

     

    I'm right in thinking that you mean the additional card that can be installed (such as the Advanced Management Module) instead of what is included on the motherboard itself? If I'm right, the answer is no.

  • 5. Re: Intel SE7520AF - 84F2 Baseboard Management Controller failed to respond
    philip_b Community Member
    Currently Being Moderated

    We have a brand new out of the box SC5300LX with an SE7520AF2 MB. During the post we get an error that says:

     

    "PCI vendor and Device IDs do not match"

     

    Also, the BMC does not appear to be found. We flashed the bios using the above method and then hit option #8 and then option #2 to see teh versions of teh various firmware as noted above. At this point we receive the message " Can"t find a BMC interface to use"

     

    The IMM card that was bundles with the server is mounted and attached to the mainboard.

     

    Any PCI-X card inserted is not found, as well as the on-board NIC. Also, on boot most of teh PCI-x and PCI-e slots wild have both green adn amber lights next to them... eventually all lights go out except for teh green and amber on the second PCI-x slot. Both LEDs stay on regardless.

     

    Nothing we can do in BIOS seems to have an impact - NIC is enabled but it still won't show in Windows. No PCI cards will show (NIC, RAID).

     

    When trying to update the firmware using the newest SUP ISO the IMM fails with "error 17" and the BMC also fails. The main BIOS did update.

     

    Any thoughts would be really appreciated. We are building this server for a charity and they have very little budget and we are donating our time.

     

    THanks in advance for any thoughts...

  • 6. Re: Intel SE7520AF - 84F2 Baseboard Management Controller failed to respond
    Currently Being Moderated

    Hello,

     

    I was wondering if you ever resolved this problem as I am experiencing exactly the same thing.

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