This message was posted on behalf of Intel Corporation
Thank you for contacting us regarding the issue that you have been experiencing when using our Intel® Rapid Storage Technology tool, I do apologize for the inconvenience that this may cause.
In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
To attach a file, you must click •Use Advanced Editor” on the upper right hand corner of the response box, then the “attach” option will appear on the bottom right hand corner of the response box.
As well can you please provide us with screenshots/pictures of what you see on the screen in order to help you describing the behavior of your machine?
Please take screenshots of the device manager, disk management and of our Rapid Storage Technology tool.
I hope to hear from you soon.