6 Replies Latest reply on Feb 15, 2018 6:31 AM by LocoRoco

    Invisible effects in Batman Arkham City GOTY edition

    LocoRoco

      Just gonna post this first to get it out of the way..

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

       

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Lenovo ideapad 510

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

       

      Switchable

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

       

      LFP

      How much memory [RAM] in the system (see note2 below).

       

      8 GB DDR4

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

       

      NA

      Hardware Stepping (see note1 below).

       

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 64bit  1709

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

       

      Intel Video BIOS

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Intel- 22.20.16.4749

       

      Nvidia- 382.64

      SW or Apps version used to replicate the issue.

       

      Configurations

      Single display, clone, or extended (see note2 below).

       

      Single

      Display resolution & refresh rate setting of each display (see note2 below).

       

      1280 x 720 60Hz

      AC or DC mode, i.e. is power cable plugged in or not?

       

      Plugged in

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

       

      High, medium or low settings don't seem to make a difference as the results are the same. 

       

       

      Alright, I'll try to explain it as detailed as I can. Basically, a lot of graphical effects seem to be invisible in Batman: Arkham City(Game of the Year Edition). Specifically, flares from lights, the counter marker that appears when an enemy is about to attack you etc. For counter markers, here are some pics..

       

      https://imageshack.com/a/img922/783/hGvF9F.jpg

       

      https://imageshack.com/a/img922/8300/DqRCBW.jpg

       

      As you can see from the above 2 images, those counter markers which are circled in red seems to be invisible when playing the game. Usually, the counter markers can be disabled when playing on the hard difficulty setting or in new game plus. But this occurs even in the normal or easy difficulty setting. Moreover, when an enemy is about to attack and if you pause the game at that moment, you'll be able to see the counter marker being visible on the pause screen but when you resume the game, it becomes invisible again.

       

      Similarly, at the start of the game when you're being interrogated by Dr.Strange. Just pause the screen and you'll see the flares from light sources being visible in the pause screen but when you resume the game, it goes invisible again. This is the scene I'm talking about..

       

      https://imageshack.com/a/img922/8642/Jt073b.jpg

       

      In the above image, you can see the light flares but for me the flares are invisible and only the normal light is seen unless I pause the game which would make it visible and then reverts back,once the game is resumed.

       

      Another surefire way to see the invisible effects is to run the in-game benchmark. There's one particular area where you can see the missing effects and that's the Iceberg Lounge where you would be shot at with the freeze gun. This area will be shown in the benchmark and you'll be able to see what I'm talking about. This issue seems to be occurring with the Intel 6000 series as the effects are visible on the other series of cards.

       

      Here are a few videos that shows the Iceberg lounge with it's effects on other cards..

       

      Intel HD 4400

       

      Batman Arkham City benchmark test on Intel hd 4400-high settings (Acer Aspire E 15) - YouTube

       

       

      Intel HD 5000

       

      Intel HD 5000 Gaming Test - Batman Arkham City - 1280x720 Medium - YouTube https://youtu.be/MMzrOicf800?t=34s

       

      In the above 2 videos, you can clearly see the effects like the ice projectiles that are visible with the Intel 4400 and 5000 card.

       

       

      Intel HD 630

       

      Intel HD Graphics 630 -- Intel Core i3-7100 -- Batman Arkham City GOTY Benchmark - YouTube

       

       

      The freeze ray projectiles are invisible here but you can hear the sound effects .

       

       

      Intel HD 610

       

      Intel HD Graphics 610 -- Intel Pentium G4560 -- Batman Arkham City GOTY Benchmark - YouTube

       

       

      Same as the previous video, invisible projectiles but the sound effects could be heard. This is one of the issues I've been facing when playing the game, a lot of effects are invisible. Changing the game settings from low to high seem to result in the same thing i.e. invisible effects. Playing the game on an nvidia card seems to be fine as all the effects are visible but when I play it on the Intel hd 620 card, this issue occurs. When you're playing the game on DX11, these issues don't arise but on DX9, the issues crop up.

       

      Edit: I've just changed the screenshot links since it's not in intel's 'whitelisted' domains. Could one of the moderators be kind enough to get the youtube links whitelisted as they clearly show the issues I'm talking about.

        • 1. Re: Invisible effects in Batman Arkham City GOTY edition
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello LocoRoco,

           

          Thank you for joining the Graphics Community. I am sorry to hear you are having issues with this matter. 

           

          Please let me run some tests, I will update the thread as soon as I have the results.

           

          Regards,

          Amy C.

          • 2. Re: Invisible effects in Batman Arkham City GOTY edition
            Ronald_Intel

            Hello LocoRoco

             

            Thank you for reporting this issue to us. I was able to replicate the graphical bug you described in my test system here.

            I was also able to confirm that enabling DirectX* 11 graphical options show no issues whatsoever, thus I am wondering if that would be enough as a work around for you. If not, can you please elaborate why?

            The reason why I'm asking is because our development team could assign a low priority to this bug - considering that the game plays fine and a workaround exists - thus a solution could take slightly longer than expected.

             

            Kindest Regards,

            Ronald M.

            • 3. Re: Invisible effects in Batman Arkham City GOTY edition
              LocoRoco

              Hey Ronald,

               

              There are a lot of frame drops and heavy slowdowns in certain areas when I play in dx11 on the intel card (even if vsync is on),which doesn't make it feasible. While it's smooth gameplay under dx9 even if there's a lot going on. Moreover, I play this game a lot on 2 other basic laptops(which I take for travelling) with similar configs but only has the intel card (i.e. intel 610 and 620). The config that was posted here is from the laptop which is used only at home and I thought to test it, to see if this bug occurs again or if it was a problem with the other laptops.

               

               

              I don't mind the time it takes to get the bug fixed, as long as it does get fixed.

              • 4. Re: Invisible effects in Batman Arkham City GOTY edition
                Ronald_Intel

                Sorry I forgot to include our internal bug ID#, it is 1406716330.

                As soon as I have an update I'll post it here.

                 

                Best Regards,

                Ronald M.

                • 5. Re: Invisible effects in Batman Arkham City GOTY edition
                  Ronald_Intel

                  Hello again LocoRoco

                  Our development team is still investigating this issue, and we could use some additional information.

                  You mentioned that the invisible objects issue does not occur on Intel HD Graphics 5000 and 4400 (older hardware). We tried replicating this on the same old hardware + Windows 10 (this can help us catch a regression in the new code) but we can still see the issue in these controllers. Do you know which OS and driver version was used when the issue could not be seen?

                   

                  Thanks for any additional information you can share with us.

                   

                  Best Regards,

                  Ronald M.

                  • 6. Re: Invisible effects in Batman Arkham City GOTY edition
                    LocoRoco

                    Hey Ronald,

                     

                    I don't remember the driver version that was used at the time but the OS for the 4400 was Windows 7 and 10 64 bit, while for the 5000 it was windows 7. The driver version for 5000 was 10.18.14.4222  .

                     

                    I apologize if the above information wasn't helpful.