Thank you for contacting Intel® Communities Support.
I am glad to assist you, please provide us the following information to check your system configuration.
Please provide us the Intel® System Support Utility for Windows* report.
You can download the software here.
Also please provide us the System Report in the Intel® Rapid Storage Technology (Intel® RST).
To attach a file, you must click "Use Advanced Editor" in the top right corner of the response box, then the "attach" option will appear in the bottom right corner of the response box.
I hope to hear from you soon.
Thank you for the information provided.
Please try installing the Intel® Rapid Storage Technology (Intel® RST) version 18.104.22.1683:
Let us know the result.
Thanks for your suggestion. Before I try it, can you clarify something? The version you recommend is older than the one I have currently installed, and older still than your latest version. When I click on that link, it tells me to use the newer version. I'm just wondering what your thinking is here.