I apologize for the delay in responding! I found someone internally who is able to help answer your questions.
We’d like to get more information from your system if possible:
- b. From the log the user has uploaded, it looks like Intel® Online Connect is creating 3 additional log files that the user has not uploaded:
- 1. Intel®_Online_Connect_20180121225343_000_IOCA_INSTALLER.log
- 2. Intel®_Online_Connect_20180121225343_001_IOC_UPDATER.log
- 3. Intel®_Online_Connect_20180121225343_002_IOC_INSTALLER.log
We would like to get a copy of the above log files from C:\Users\Carlos\AppData\Local\Temp
- c. We would also like to get the following system configuration details:
- Processor (Grab this information string from Control Panel\System and Security\System – Processor)
- OS version (Run winver.exe to get this)
- ME FW version
- ME SW version
- Graphics driver version
- Fingerprint sensor driver version
When you reply with this information, the Attach button is in the lower right hand corner. Thanks, we look forward to hearing back from you!
Support Community Manager