Hi Intel team,
Please help with this issue:
Answers (N/A if not applicable)
Provide a detailed description of the issue
New Windows 10 1709 OS with latest CU (10.0.16299.214) no matter what driver I have installed until now, the screen will remain black after the Windows logo disappears during the boot.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Lenovo Ideapad 100-15IBD, specifically:
Hybrid or switchable graphics system?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP, I use only the laptop panel.
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
Nothing else involved, the setup is as vanilla as possible.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Single laptop display
Display resolution & refresh rate setting of each display (see note2 below).
64 hertz 1366x768
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
Will create a video of the issue and add it to the post later.
Video of the repro:
As soon as the IGPU driver would get installed, the screen goes black. In order to prevent the automatic installation we can set the following 2 keys:
Policy Specify search order for device driver source locations
item: decimal: 0 => Do not search Windows Update
Policy Do not include drivers with Windows Updates
In case it could not block it timely, we can use the following method to get the machine to boot:
- Boot the machine offline with a USB key or recovery environment
- Load the system hive from “The C drive (might have another drive letter:\Windows\System32\config”
- Export & delete the service that loads the IGPU driver:
This will get your machine back to using the basic graphic driver and you can apply the keys to block drivers.