8 Replies Latest reply on Feb 1, 2018 1:30 PM by username123

    Compute stick boots on a monitor not on tv

    Coda24

      anyone experience this issue? Assume it’s  display adapter problem. Booths fine on a desktop monitor with hdmi, but if I plug on a tv, it sends me to the error booting screen.  I was eventually able to restart in safe mode on tv, but can’t figure out what the issue is. When it boots on tv, looks like windows is ready to load. A small square opens, then the stick completely shuts down.

       

      model stk1aw32sc

        • 1. Re: Compute stick boots on a monitor not on tv
          N.Scott.Pearson

          What kind of TV were you attempting to connect it to?

          • 2. Re: Compute stick boots on a monitor not on tv
            Coda24

            I tried both on a Sony Bravia (42") and a Samsung something or other (45").   When I plug it into the TV and boot, it goes through the boot-up process, and as I note, you see what appears an attempt to load the Windows desktop, but that is crashing the system and it either just shuts off, or you go to a do you want to repair windows or exit screen.  When I plug it into my work monitor, it boots up correctly.

             

            I

            • 3. Re: Compute stick boots on a monitor not on tv
              N.Scott.Pearson

              Specific model numbers, please.

              • 4. Re: Compute stick boots on a monitor not on tv
                Coda24

                One TV is the Sony KDL-46V4100.

                 

                 

                When I'm able to re-boot in safe mode, and look at the logs, it shows a crash as follows:

                "Activation of app Microsoft.Getstarted_5.12.2691.0x86 (etc.) This app can't be activated by the Built-in Administrator. See Microsoft-Windows-TwinUI/Operation log for additional informaiton"

                 

                This does not happen when I connect this to a smaller monitor.  I'm assuming that there was an error in the windows installation.  potentially two admins were created, and the one that's being loaded during bootup does not have admin rights, and thus is unable to load the correct drivers for larger displays.  I have no idea how to figure out if that's the case, or what the solution should be.

                 

                When I look at the User Accounts, I only see my log-in.  There are no other visible users.

                 

                20180126_191913.jpg

                 

                20180126_192006.jpg

                • 5. Re: Compute stick boots on a monitor not on tv
                  username123

                  I am having the same problem.  My compute stick (early model) was working fine until I plugged it into a TV tonight.  Saw the same behavior as OP.  Worst part?  It no longer worked on a computer monitor either.

                   

                  This thing is garbage.  I tried to do a windows re-install using the standard steps, and it just hung at 10% with 16% driver install.  I hard powered off, and now the thing is a complete brick.   What the hell can I do at this point?  Seems like it needs a brand new install of Windows.

                  • 6. Re: Compute stick boots on a monitor not on tv
                    Coda24

                    I had to do two re-installs to get it back to work on a monitor at home.  Now it just shuts down at random times when trying to run any programs on it.  Fan is working, so if overheating, then it's a poor design.  Agree.  This thing is junk.  Cool idea, but not well executed.  Must be the same guys that designed the buggy processors.

                    1 of 1 people found this helpful
                    • 7. Re: Compute stick boots on a monitor not on tv
                      N.Scott.Pearson

                      With the ICS connected to the TV, when you power it on, do you see the POST Splash Screen (i.e. where it says "Intel Compute Stick" in large letters)? If so, can you use the F2 key to get into BIOS Setup?

                      If you can, press F9 (followed by Y) and then F10 (followed by Y). The ICS will then rerun POST and you should see the Splash Screen.

                      Does the Windows load spinner appear on the screen then? Does the ICS then boot into Windows or does the screen go blank?

                       

                      ...S

                      • 8. Re: Compute stick boots on a monitor not on tv
                        username123

                        I can’t speak for Coda but no that does not fix it for me and windows does not load. What I see is the following image (attached).  An error that appears at the load screen.  Windows does not load what I see is the following image a error that appears at the load screen of the compute stick.

                         

                        It's worth noting the steps that got me to this point:

                         

                        1)  I plugged my Intel Compute Stick into the TV, and received the same experience as the OP (when trying to load windows, before ever reaching the desktop, I would see a flicker of a couple windows, and then the device would reboot)
                        2)  I restarted the compute stick, and somehow (I forget how specifically) got to some Windows looking screens that allowed me to "restore" or "reset" the device.  I chose to do that. 

                        3)  While re-installing (restoring?) windows, it just straight up Froze at 10%... (and said at the bottom, something about Driver Install 16%).
                        4)  I let it sit there for an hour, before doing a hard shut down of the Intel Compute Stick

                        5)  Upon re-booting, I see the error attached in this post.

                         

                        If anyone has any idea on how I can get back up and running with this thing... I'd give it a try.