5 Replies Latest reply on Dec 8, 2017 6:13 AM by Intel Corporation

    Nuc7i5BNH Updated BIOS, now it's loud.

    RC81

      I bought a NUC i7 a while back and returned it because the noise was unbearable.  I got the I5 version, thinking it wouldn't get as hot, so the fan wouldn't need to run so much.  It was nice and quiet, but I was having issues getting the HDMI display to wake up after turning on my TV/Receiver...so I updated the BIOS from whatever 04/2017 version it had, to the latest one.  As soon as I turned it booted it up again...same damn noise as the i7....Loud whirring sound, like a jet engine.  Open a web browser...it goes even louder like a hair dryer.

       

      Can I roll back my BIOS to what it was??? I did set the fan to quiet, which helps a bit...but I can't sleep with this thing in my room the way it is. 

        • 1. Re: Nuc7i5BNH Updated BIOS, now it's loud.
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi RC81,

          Let me apologize for the inconvenience, I understand this might be frustrated to you.

          You can try to roll BIOS back to a different version, let's say three versions down from the latest one. I understand you are currently running the latest version which is 0054, you may try version 0050.
          Please try downloading the .bio file available on the link above and place the file onto a USB drive. The flash drive does not need to be formatted.
          After this, you power the Intel® NUC on and start pressing F7, there you can find the flash drive and look for the *bio file, this will help with the recovery process.

          For additional information see the BIOS Recovery Update Instructions

          Please let me know your findings.

          Allan J.

          • 2. Re: Nuc7i5BNH Updated BIOS, now it's loud.
            N.Scott.Pearson

            It sounds like, during the BIOS update process, the fan speed control programming was corrupted. Try this:

             

            1. Use F2 to enter BIOS Setup (Visual BIOS (VB)).
            2. Use F9 (followed by Y) to reset the BIOS configuration to its default settings.
            3. Use F10 (followed by Y) to save the configuration and exit VB.
            4. Use F2 to again enter VB.
            5. Make any changes to the BIOS Configuration (boot order, etc.) that you absolutely need for your hardware setup.
            6. Use F10 (followed by Y) to save the configuration and exit VB.
            7. Boot into Windows and check the fan response.

             

            Hope this helps,

            ...S

            • 3. Re: Nuc7i5BNH Updated BIOS, now it's loud.
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi RC81,

              I was wondering if you were able to follow previous recommendations. Please let us know if you still need some assistance.

              Allan J.

              • 4. Re: Nuc7i5BNH Updated BIOS, now it's loud.
                RC81

                Yes, I was able to downgrade it.  It still kicks on at times for no reason, just sitting idle.  Not sure what Intel changed or why, it was perfectly silent out of the box. 

                • 5. Re: Nuc7i5BNH Updated BIOS, now it's loud.
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi RC81,

                  That is unfortunate. It seems to be a problem with the fan itself, it could be out of balance. I recommend contacting Intel for warranty options.
                  Please open a warranty ticket here

                  Regards,
                  Allan J