1 Reply Latest reply on Dec 14, 2017 4:47 PM by Intel Corporation

    IntelPTTEkRecertification.exe Crashing PC

    mathguy

      I have a Dell Precision 7710 and the file, IntelPTTEkRecertification.exe, is freezing the computer lately (last month or so) randomly.  Windows just freezes.  Can't shut down, taskbar is frozen, Task Manager won't work.  The only resolution is a power button hold shut down.  The Event Viewer identifies that file as the culprit.  From the Reliability Monitor I get the following.  What do I do to resolve this?

       

      Description

      Faulting Application Path: C:\Program Files\Intel\iCLS Client\IntelPTTEkRecertification.exe

       

       

      Problem signature

      Problem Event Name: APPCRASH

      Application Name: IntelPTTEkRecertification.exe

      Application Version: 1.45.447.1

      Application Timestamp: 58b05d51

      Fault Module Name: IntelPTTEkRecertification.exe

      Fault Module Version: 1.45.447.1

      Fault Module Timestamp: 58b05d51

      Exception Code: c0000005

      Exception Offset: 0000000000025aa3

      OS Version: 10.0.16299.2.0.0.256.48

      Locale ID: 1033

      Additional Information 1: e2d4

      Additional Information 2: e2d406082a278a41507836c5886084a0

      Additional Information 3: 925a

      Additional Information 4: 925a9a512ae3efa61823ef92e9055d3e

       

       

      Extra information about the problem

      Bucket ID: 10229dc7e61d16d0aff04f9f655b15af (120749169589)