6 Replies Latest reply on Dec 14, 2017 5:00 PM by Intel Corporation

Video Playback on TV is glitchy

Tigercub33 Dec 2, 2017 5:12 PM

I am running an i5-4200 with Intel Graphics 4400 on build 20.19.15.4835

Earlier this week I was running Civilization V and Rocket League fine on my Samsung TV. I had some sound issues, so I had to reinstall the driver. After reinstalling the driver, the screen flickers constantly while on Civilization V and black bars roll down my screen from top to bottom.

Any help would be appreciated. I have installed and reinstalled the driver many times. I know the problem isn't with the TV because my kids' HP (lower end) works fine on it and my computers works fine on it when I am just on the desktop.

1. Re: Video Playback on TV is glitchy

Dec 4, 2017 5:24 PM (in response to Tigercub33)

This message was posted on behalf of Intel Corporation

Tigercub33: Thank you very much for contacting the Intel® Graphics communities. We are sorry to hear the games are not working properly.

In order to provide a better assistance, what is the model of the computer?
Did you try to install the drivers provided by the manufacturer?
Which Windows version are you using?

Additionally, there are some settings that you can try on the games for them to work properly:
https://gameplay.intel.com/en-us/CPUAndGameSelected/Index/75459/12887/0
https://gameplay.intel.com/en-us/CPUAndGameSelected/Index/75459/236676/0

Any further questions, please let me know.

Regards,
Alberto R
Like Show 0 Likes(0)

Actions
2. Re: Video Playback on TV is glitchy

Tigercub33 Dec 7, 2017 12:13 PM (in response to Intel Corporation)

I am running an Acer Aspire R7 (I believe a Model 572)

I did not install the drivers from the manufacturer as they are older than your drivers

I am running the most current version of Windows 10 (10.0.16299)

Again, the game works fine on my laptop screen. The problem occurs when I connect it an external display.
Like Show 0 Likes(0)

Actions
3. Re: Video Playback on TV is glitchy

Dec 7, 2017 5:21 PM (in response to Tigercub33)

This message was posted on behalf of Intel Corporation

Tigercub33: Thank you for letting us that information.

The thing is that the Intel graphics drivers are generic, meaning they might or might not work with your platform. So, even if the drivers provided by Acer are older, they were design specifically to work with your computer, they were customized by them to deliver the best performance, please try VGA driver 4248:
https://www.acer.com/ac/en/US/content/support-product/5003?b=1

Any questions, please let me know.

Regards,
Alberto R
Like Show 0 Likes(0)

Actions
4. Re: Video Playback on TV is glitchy

Dec 12, 2017 4:06 PM (in response to Tigercub33)

This message was posted on behalf of Intel Corporation

Tigercub33: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,
Alberto R
Like Show 0 Likes(0)

Actions
5. Re: Video Playback on TV is glitchy

Tigercub33 Dec 14, 2017 10:38 AM (in response to Intel Corporation)

Loading the manufacturer's drivers seemed to do the trick. Thanks!
Like Show 0 Likes(0)

Actions
6. Re: Video Playback on TV is glitchy

Dec 14, 2017 5:00 PM (in response to Tigercub33)

This message was posted on behalf of Intel Corporation

Tigercub33: Perfect, thank you very much for letting us know that information, we are glad to hear the problem got fixed by installing the drivers provided by the manufacturer.

Any questions, please let me know.

Regards,
Alberto R
Like Show 0 Likes(0)

Actions

Go to original post