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1. Re: Skull Canyon NUC is not able to turn on monitor after it is turned off due to inactivity Windows 10 x64
Dec 5, 2017 10:36 AM (in response to AlexCD)This message was posted on behalf of Intel CorporationAlexCD: Thank you very much for contacting the Intel® NUC communities. We are sorry to hear the NUC is not working properly.
In order to try to fix this problem, we can try to install driver 4849:
https://downloadcenter.intel.com/download/26259/NUCs-Intel-HD-Graphics-Driver-for-Windows-10-for-Intel-NUC-Kit-NUC6i7KYK?product=89187
Just to confirm if this scenario might be related to a regression bug, if the problem remains with the driver above, please install the following which is version 4821:
https://downloadcenter.intel.com/download/27227/Intel-Graphics-Driver-for-Windows-15-45-?product=88357
Did you make any recent software/hardware changes on the NUC, like a Windows update?
In reference to this problem, did the NUC work fine before?
Did you get in contact with Microsoft about this scenario in order to get further suggestions?
https://support.microsoft.com/en-us/contactus/
Any further questions, please let me know.
Regards,
Alberto R
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2. Re: Skull Canyon NUC is not able to turn on monitor after it is turned off due to inactivity Windows 10 x64
AlexCD Dec 5, 2017 1:50 PM (in response to Intel Corporation)Thank you very much, updating the driver did solved the issue.
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3. Re: Skull Canyon NUC is not able to turn on monitor after it is turned off due to inactivity Windows 10 x64
Dec 6, 2017 3:00 PM (in response to AlexCD)This message was posted on behalf of Intel CorporationAlexCD: Perfect, thank you very much for letting us know that information. We are glad to hear the problem got fixed and now the NUC is working properly.
Any questions, please let me know.
Regards,
Alberto R