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1. Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)
Nov 28, 2017 9:37 AM (in response to Jeyan)This message was posted on behalf of Intel CorporationHi Jeyan,
I understand you are tying to redeem game offer and you are getting some problems with the starter pack website. I apologize for the inconvenience.
There was a bug detected associated with a new functionality we had added to our redemption process. The fix was implemented on Sunday.
Can you please try the starterpack website again?
The redemption process should be working now. Please let me know if you see any further issues.
Regards,
Allan J. -
2. Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)
Jeyan Nov 29, 2017 12:54 AM (in response to Intel Corporation)24 hours and I'm still experiencing the same issue. Now I can't redeem the game because it reached it's limit.
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3. Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)
Nov 29, 2017 5:41 AM (in response to Jeyan)This message was posted on behalf of Intel CorporationHi Jeyan,
Thank you for feedback on this matter. Once again, I apologize for the inconvenience. We will update this thread as news become available.
Regards,
Allan J.
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4. Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)
Nov 29, 2017 11:42 AM (in response to Jeyan)This message was posted on behalf of Intel CorporationHi Jeyan,
We continue researching this issue and we were wondering if you tried to clean Internet cache and browsing history.
If you are using Google Chrome, please see instructions below:
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Please let me know your findings.
Regards,
Allan J.
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5. Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)
Jeyan Nov 30, 2017 2:07 AM (in response to Jeyan)Still the same issue, I'm afraid. I already tried private browsing.
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6. Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)
Jeyan Nov 30, 2017 2:16 AM (in response to Intel Corporation)Master Key limit reached. So it's useless if I repeat that again.
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master key limit.png 29.8 K
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7. Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)
Nov 30, 2017 5:54 AM (in response to Jeyan)This message was posted on behalf of Intel CorporationHi Jeyan,
I am sorry to hear this issue still happen after testing different browsers. I will forward this information to the appropriate team for further investigation.
Additionally, I just sent a private message, please check your Inbox.
Thank you for your patience.
Allan J.
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8. Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)
Jeyan Dec 3, 2017 7:13 PM (in response to Intel Corporation)Requesting update on this issue, thank you.
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9. Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)
Dec 4, 2017 5:40 AM (in response to Jeyan)This message was posted on behalf of Intel CorporationHi Jeyan,
Thank you for the information, I am still waiting for further instructions. I will let you know if I get any updates on this matter. Thank you for your patience.
Allan J. -
10. Re: Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)
Jeyan Dec 6, 2017 12:21 AM (in response to Jeyan)Hello. Kindly close case as the issue is now resolved. Thank you so much!