Unable to redeem games after purchasing i7-7700K (1/0 Questions on Survey)

Hi Jeyan,

I understand you are tying to redeem game offer and you are getting some problems with the starter pack website. I apologize for the inconvenience.
 
There was a bug detected associated with a new functionality we had added to our redemption process.  The fix was implemented on Sunday. 

Can you please try the starterpack website again?

The redemption process should be working now. Please let me know if you see any further issues.

Regards,
Allan J.

Hi Jeyan,

Thank you for feedback on this matter. Once again, I apologize for the inconvenience. We will update this thread as news become available.

Regards,
Allan J.
 

Hi Jeyan,

We continue researching this issue and we were wondering if you tried to clean Internet cache and browsing history.
If you are using Google Chrome, please see instructions below:
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Please let me know your findings.

Regards,
Allan J.


 

Hi Jeyan,

I am sorry to hear this issue still happen after testing different browsers. I will forward this information to the appropriate team for further investigation.

Additionally, I just sent a private message, please check your Inbox.

Thank you for your patience.

Allan J.

Hi Jeyan,

Thank you for the information, I am still waiting for further instructions. I will let you know if I get any updates on this matter. Thank you for your patience.

Allan J.