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    dGPU Switch and Freeze Problem




      there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070/GT 640M. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.


      Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:


      • Left click on battery-icon in task-bar
      • Opening Chrome-browser
      • Opening Windows Image Viewer (app + classic Foto viewer)
      • Opening system control panel
      • Provocation any animation on task bar (e.g. thumbnail-preview, ...)
      • Loading a new tab in Firefox


      Here is a video demonstrating Display Setting Freeze:


      Another video showing dGPU switch on a lot of simple tasks:


      Another one:


      We have tried updating every software possible, but no luck.

      • Intel driver
      • NVIDIA driver
      • Chipset driver
      • BIOS
      • Firmware

      The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.

      The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?

      There is a also a workaround: configuring TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!

      So, manufacturers have to come up with a fix.

      Thank you.


      Reported Models:

      • Acer VN7-793G

      • Acer Nitro 5 (AN515-51-536M)

      • Acer Nitro 5, i5 7300HQ, GTX1050 Ti

      • Acer Predator Helios 300 (PH317-51)

      • ASUS N580VD

      • Asus GL503VD

      • Asus GL503

      • Alienware 13 R3

      • Alienware 17 R4

      • Dell 7567

      • Dell XPS L521x
      • Dell Inspiron 15 Gaming 7577

      • Dell 7510 (Early 2017)

      • Gigabyte Aero15W

      • GIGABYTE P37XV6

      • Gigabyte P35 v6

      • Gigabyte Aero 15

      • HP Omen 15

      • HP Omen HD630 + GTX1050

      • HP Pavilion

      • Lenovo Y720

      • Lenovo Y520

      • Lenovo W530
      • Lenovo P51 Xeon

      • MSI GE63VR 7RF Raider 4K
      • MSI GS60 2PE

      • MSI GS43VR 7RE

      • MSI GS63VR 4K

      • MSI GS73VR 7RG Stealth Pro

      • MSI GS73VR 7RF

      • MSI GP62MVR 7RF

      • MSI GE72MVR 7RG

      • MSI GE73VR 7RE

      • MSI GE73VR 7RF

      • MSI GP72MVR

      • MSI GX63VR

      • Monster ABRA A7 V7.2 (Clevo)

      • Razer Blade 14

      • Razer Blade 14 2017

      • Razer Blade 2017

      • Samsung Odyssey i7 7700 + GTX 1050

      • XMG A517-dnj
      • XMG P507


      Non-Effected Models:

      • MSI PL62 7RC


      Effected Windows Versions:

      • Windows 10 1511
      • Windows 10 1607
      • Windows 10 1703
      • Windows 10 1709 (For some, this build made things a lot worse!)
      • Windows 10 1803 (RS4)
      • Windows 10 RS5




      We have an ETA for the fix!


      Hello all,

      I believe we have root caused the issue and are testing various potential fixes, one looking promising so far. This happens often though in fixing bugs, we'll attempt to check in and hopefully it won't cause other issues or break when combined with other code fixes. It is a step in the right direction though and I thought I'd share progress. If all goes well, we could be looking at a fix in our March/April driver depending on any complications and perhaps a Beta if I can get one out sooner. I'll keep the updates coming as they're available.





      Please also go to this thread and click on the "I have the same question" button.


      Intel + NVIDIA Laptop Freeze Problem - Microsoft Community



      Message was edited by: Recep BaltaƟ

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