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I have problem with HD Graphics 530 driver

xcont Oct 4, 2017 3:29 PM

Processor: i3-6100

System: Windows 7

HD Graphics 530 driver version: 21.20.16.4678

I want to play "Factory", but he require OpenGL 1.2 minimum.

Where can I found normal (human) driver with OpenGL support?

Also DirectX suxx too. If I try to run game with forced DirectX mode, it says "Goodby":

0.056 System info: [CPU: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz, 4 cores, RAM: 8088MB]

0.056 Display options: [FullScreen: 1] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255] [Lang: ru]

0.056 Available display adapters: 1

0.056 [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 530 {0x8000005, [0,0], 1920x1080, 32bit, 60Hz}

0.056 Create display on adapter 0. Size 1280x720 at position [310, 162].

0.058 D3D9: Skipping adapter 0 as it doesn't have any available modes.

0.058 D3D9: al_get_d3d_adapter_from_win_adapter failed. Using adapter -1 instead

0.061 d3d_create_display failed.

0.061 Failed to create display (NULL)

0.061 Error Util.cpp:62: Failed to initialize display device!

1.393 Goodbye

1. Re: I have problem with HD Graphics 530 driver

Stefan3D Oct 5, 2017 12:18 AM (in response to xcont)

Looks like the driver hasn't been installed properly for some reason.
The pull-down menu reads "GDI generic" (Microsoft basic display adapter)

Download latest Windows 7 driver from here: Download Intel® Graphics Driver for Windows* [15.45]
Install once again.

After successful installation it should read OpenGL 4.4
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2. Re: I have problem with HD Graphics 530 driver

xcont Oct 5, 2017 1:46 AM (in response to Stefan3D)

I can do this for the fourth time:

Old driver deleted

Install new driver

Nothing changed
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3. Re: I have problem with HD Graphics 530 driver

Stefan3D Oct 5, 2017 3:16 AM (in response to xcont)

Open device manager, check for yellow bangs.
In device manager open graphics card / properties / events.
Scroll down to last event, it should read sth. like "device installed ... status 0x0".
If not, open all events and check at which step installation failed.
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4. Re: I have problem with HD Graphics 530 driver

xcont Oct 5, 2017 3:25 AM (in response to Stefan3D)

Events? Who is events?
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5. Re: I have problem with HD Graphics 530 driver

Stefan3D Oct 5, 2017 3:58 AM (in response to xcont)

Sorry for confusion,
i'm just working on a Windows 10 system, which has an additional tab for events.
I have no Windows 7 rig handy, please help yourself via https://www.google.com/search?q=windows+7+events

Otherwise create a report with Intel® System Support Utility for Windows, so that an Intel agent can take a look at it.
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6. Re: I have problem with HD Graphics 530 driver

xcont Oct 5, 2017 4:22 AM (in response to Stefan3D)

I reinstalled my driver between 12:51 and 12:53 (Ukraine time). There is no error or notice in this time interval:

Also, I made a report with this utility. Here: http://xcont.com/report.txt
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7. Re: I have problem with HD Graphics 530 driver

Stefan3D Oct 5, 2017 6:44 AM (in response to xcont)

The SSU report shows an issue, it should not read 1.7.34, but the same version as below

- "Display"
Intel Â® Graphics Driver Version:"1.7.34.0"
...
Driver Version:"21.20.16.4678"

Other things you can try:

Instead of using setup.exe
Manually Install an Intel® Graphics Driver in Windows 7*

Restore your system to a restore point before the issue appeared first time
https://support.microsoft.com/en-us/help/17127/windows-back-up-restore
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8. Re: I have problem with HD Graphics 530 driver

xcont Oct 5, 2017 10:21 AM (in response to Stefan3D)

Yes, I used both variants - win64_154519.4678.exe and win64_154519.4678.zip.(and one time tried to use win64_154605.4771.zip (dosn't work))

I can't restore my system, because this option disabled in my system.
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9. Re: I have problem with HD Graphics 530 driver

Oct 5, 2017 1:10 PM (in response to xcont)

This message was posted on behalf of Intel Corporation

Hello xcont,

I understand you are trying to install latest graphics driver in your computer so you can play “Factory”.

Let me apologize for any inconvenience this issue may be causing to you.

According to Intel® System Support Utility report you sent to us latest graphics driver is currently installed in your computer.

Now that latest graphics driver has been installed open the computer game and check if you get or not an error message. If you get an error message on the screen, let me know what it is so we can help you further.

Regards,
Fred D.
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10. Re: I have problem with HD Graphics 530 driver

xcont Oct 5, 2017 1:25 PM (in response to Intel Corporation)

Factory said:

Also, Factory create log-file, and log-file said:

   0.015 System info: [CPU: Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz, 4 cores, RAM: 8088MB]
   0.016 Display options: [FullScreen: 1] [VSync: 0] [UIScale: 100%] [MultiSampling: OFF] [Screen: 255] [Lang: ru]
   0.016 Available display adapters: 1
   0.016 [0]: \\.\DISPLAY1 - Intel(R) HD Graphics 530 {0x8000005, [0,0], 1920x1080, 32bit, 60Hz}
   0.016 Create display on adapter 0. Size 1280x720 at position [310, 162].
   0.039 WGL_ARB/EXT_pf not supported.
   0.044 Allegro requires at least OpenGL version 1.2 to work.
   0.046 Failed to create display (NULL)
   0.046 Error Util.cpp:62: Failed to initialize display device!
   4.106 Goodbye
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11. Re: I have problem with HD Graphics 530 driver

Oct 6, 2017 11:33 AM (in response to xcont)

This message was posted on behalf of Intel Corporation

Hello xcont,

I am sorry to hear issue persists even with latest graphics driver.

Have you tried reinstalling the computer game?

Does the issue happen with that specific game/application?

Fred D.
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12. Re: I have problem with HD Graphics 530 driver

xcont Oct 7, 2017 10:25 AM (in response to Intel Corporation)

Thats sounds like "go on Factory forum".
I have tried reinstalling Factory game. Also, I have tried to reboot my computer. And also I have checked my monitor - it's turned on!
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13. Re: I have problem with HD Graphics 530 driver

Oct 10, 2017 5:34 PM (in response to xcont)

This message was posted on behalf of Intel Corporation

Hello xcont,

I have searched online, but I am not able to find a game for Windows® 7 called "Factory".

To better assist you with your request, please provide us with the link to the website of this game.

Regards,

Xavier A.
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14. Re: I have problem with HD Graphics 530 driver

xcont Oct 17, 2017 2:36 PM (in response to Intel Corporation)

"Factorio"
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