6 Replies Latest reply on Jun 12, 2017 12:41 PM by Intel Corporation

    NUC7i5BNH with Kingston 8GB SO-DIMM RAM stick - detected as 4GB


      I have a new NUC7i5BNH unit, with BIOS updated to latest revision 46.


      I mounted a Kingston 8GB SO-DIMM RAM stick (the retail box says 8GB PC4-2133 CL15 260-Pin SODIMM; KVR21S15D8/8) and the unit displays it as 4GB. I see this information in BIOS (as attached), Windows 10 Pro x64 installed on the unit reports the same.


      Things did not change when I opened the box and re-inserted the stick into the other socket - same 4GB. I read another earlier question with advice to attempt to insert the RAM module once again more accurately, and I can't think of my two insertions in a row in different sockets both resulted in the same symptom.


      The unit otherwise works fine.


      Is there any chance to get this working as 8GB, is it behavior by design in first place or a sort of hardware incompatibility.