This message was posted on behalf of Intel Corporation
I understand you are trying to install a Bluetooth mouse.
First, you need to make sure Bluetooth port is enabled at BIOS level. Press F2 key while booting up the computer to access the BIOS
Go to Advanced > Devices > Onboard Devices
and make sure Bluetooth is set as marked.
Please see screenshot attached. You may need to open the files with MS paint.
Additionally, make sure you install the latest Bluetooth drivers Version: 19.11.1639 and try again.
BT.zip 20.8 K