5 Replies Latest reply on Feb 15, 2017 1:35 PM by Intel Corporation

    Microsoft SurfaceBook and the SR300 Driver issues


      I am using a Microsoft SurfaceBook with i7 and 16gb of ram.  I just received the SR300 from intel.  I have installed the latest DCM and SDK.  However, the DCM fails to install with the following error:


      The installer failed to detect an Intel® RealSense™ 3D camera on this system. The installation was terminated.


      I have tried all sorts of sequences to intall the driver, reboot, reconnect, uninstall the SDK, reinstall etc. etc. 


      There are a number of threads here that illustrate a similar problem with no fixes.


      Is there a know issue with the latest SR300 drivers and a recent Windows update?  Any help would be greatly appreciated.


      The device seems to be properly recognized in the device viewer - but it is not recognized by the SDK.