1 2 Previous Next 20 Replies Latest reply on Aug 22, 2016 10:58 AM by Ronald_Intel Go to original post
      • 15. Re: Intel HD 530 - The mouse pointer has no shadow when using HDMI -> ugly jagged edges
        xVaprol

        I have the same problem with my Intel Core i3 6100.

        001.jpg002.jpg003.jpg

        In Adobe Photoshop:

        011.jpg012.jpg

         

        Problem goes away when I change refresh rate or some other parameters in Intel HD Graphics Preferences Panel. But after reboot it returns.

         

        As this issue appears only using HDMI connection, I was blaming my motherboard, even gave it to the service with CPU and RAM module, just in case. But that service didn't detect this issue, because it's very specific and small at its appearance.

         

        When I received h/w components from the service I went to the PC retail store asking for help. First we changed my Motherboard ASUS H110M-A to similar one - ASUS H110M-PLUS. Problem still appeared! Then we tried Gigabyte H170-HD3... Problem still was there! I was shocked because I had been sure, that problem with MB.

        Then I asked to change CPU - my i3-6100 to i5-6*** (don't remember exactly). Problem was not gone. We also tried to change RAM module and still nothing... We picked nearly a new PC only with my SSD and power supply and problem still was there. So it was not a hardware issue, as I understood.

         

        I also tried 5 different HDMI cables, Win 10 on SSD, Win 7 on HDD, almost all GPU driver versions... Nothing helped.

        As noticed by other users, when using DVI there are no problems, everything is perfect.

         

        It's very curious, that this problem appears only with cursors. But when in pointer properties of Win 10 or Win 7, animation is clear:

        2016-08-09_14-46-48.png

         

         

        Category

        Questions

        Answers (N/A if not applicable)

        Description

        Provide a detailed description of the issue

        noticed above

        Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

        Always (100%): X

        Often (51-99%):

        Sporadic (20-50%):

        Very Sporadic (<20%):

        Hardware (HW)

        Brand and Model of the system.

        -

        Hybrid or switchable graphics system?
        ie Does it have AMD or NV graphics too?

        -

        Make and model of any Displays that are used to see the issue (see note2 below).
        LFP
        = Local Flat Panel (Laptop panel)
        EFP = External Flat Panel (Monitor you plug in)

        EFP AOC i2470Swq

        EFP IIyama E2483HS

        EFP Samsung TV UE40ES6710

        How much memory [RAM] in the system (see note2 below).

        8 GB

        Provide any other hardware needed to replicate the issue.
        ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

        ASUS H110M-A

        ASUS H110M-PLUS

        GIGABYTE H170-HD3

         

        SSD A-DATA ASP900S3-256GM-C

        HDD Samsung 1TB (not remember exact model)

         

        AEROCOOL KCAS-600W

         

        HYNIX HMA41GU6MFR8N-TFN0 DDR4

        Hardware Stepping (see note1 below).

        PCI\VEN_8086&DEV_1912&SUBSYS_86941043&REV_06

        PCI\VEN_8086&DEV_1912&SUBSYS_86941043

        PCI\VEN_8086&DEV_1912&CC_030000

        PCI\VEN_8086&DEV_1912&CC_0300

        Software (SW)

        Operating System version (see note2 below).

        MS Windows 7, MS Windows 10

        VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

        1036.0

        Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

        Tried:

        Beta 15.40.26.4474

        15.40.25.4463

        15.40.14.4352

        15.40.7.4279

        SW or Apps version used to replicate the issue.

        Adobe Photoshop CC 2015

        Adobe Illustrator CC 2015

        Configurations

        Single display, clone, or extended (see note2 below).

        Single

        Display resolution & refresh rate setting of each display (see note2 below).

        1920x1080 60p

        1920x1080 59p

        1600x900 60p

        1366х768 60p

        AC or DC mode, i.e. is power cable plugged in or not?

        AC

        How to repro

        Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
        A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

        1. Start some "hard" soft to make loading cursor appear
        2. See different cursors in graphics software from Adobe
        3. All is above
        • 16. Re: Intel HD 530 - The mouse pointer has no shadow when using HDMI -> ugly jagged edges
          Janami25

          With HD530 (Skylake) no shadow under mouse pointer

           

          Same Issue. Now i think it concerns all Skylake iGPU's connected with HDMI. From the beginning of the Release this Driver Issue (?!) exists.

           

          But nothing solved until now.

          • 18. Re: Intel HD 530 - The mouse pointer has no shadow when using HDMI -> ugly jagged edges
            xVaprol

            I've tried them all. Any driver versions. Nothing has helped.

            Some manipulations help, but just until pc reboot.

            Issue is still unsolved, unfortunately.

            • 19. Re: Intel HD 530 - The mouse pointer has no shadow when using HDMI -> ugly jagged edges
              allan_intel

              I understand you still have this issue. Keep checking the link I have previously posted for any updates.

               

              Allan.

              • 20. Re: Intel HD 530 - The mouse pointer has no shadow when using HDMI -> ugly jagged edges
                Ronald_Intel

                Hello Everyone,

                 

                Thank you very much for all your input. I would like to let you know that Intel has replicated this issue, and we have increased its priority now.

                 

                Our development team is working on a fix right now (Internal bug ID 1405276113).

                 

                As soon as I have an update I'll post it this link With HD530 (Skylake) no shadow under mouse pointer

                 

                Regards,

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