6 Replies Latest reply on Aug 8, 2016 9:41 AM by Intel Corporation

Carbon X1 Model 20A7, windows 10, intel HD Graphics family not supported

EMR Jul 20, 2016 5:41 PM

I have a Carbon X1 Model 20A7 and recently upgraded to windows 10. Currently it is using the Microsoft Basic Display driver and I have no ability to change any display settings. In the Device Manager, the Intel HD Graphics Family has a yellow triangle in it. I have updated the driver to version 20.19.15.4444. Every third reboot the display is stretched out and very fuzzy. I want to get the display adapter working correctly. Can anyone help?

1. Re: Carbon X1 Model 20A7, windows 10, intel HD Graphics family not supported

Jul 21, 2016 11:22 AM (in response to EMR)

This message was posted on behalf of Intel Corporation

There is a new graphics driver version you may need to try on your computer.
I have placed the link below:
https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-?product=81497

Allan.
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2. Re: Carbon X1 Model 20A7, windows 10, intel HD Graphics family not supported

EMR Jul 21, 2016 12:04 PM (in response to Intel Corporation)

That does not work. it tells me that the driver is not compatible with my machine and will not install. Still shows the 20.19.15.4444 version installed in Device Manager and Windows Basic Display Driver in the Adapter settings.
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3. Re: Carbon X1 Model 20A7, windows 10, intel HD Graphics family not supported

Jul 22, 2016 9:14 AM (in response to EMR)

This message was posted on behalf of Intel Corporation

That message indicates that your computer manufacturer does not allow the installation of generic Intel video drives. You are required to install drivers from your computer manufacturer; however, you may try forcing the installation of Intel generic drivers manually, see here for instructions:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Allan.
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4. Re: Carbon X1 Model 20A7, windows 10, intel HD Graphics family not supported

allan_intel Aug 5, 2016 1:12 PM (in response to EMR)

Were you able to install the latest video drivers?

Allan.
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5. Re: Carbon X1 Model 20A7, windows 10, intel HD Graphics family not supported

EMR Aug 5, 2016 1:43 PM (in response to allan_intel)

Nothing would allow me to do it until I did a reset of Windows 10. Once I did that, it worked fine. Only a day and a half of work to do it however!
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6. Re: Carbon X1 Model 20A7, windows 10, intel HD Graphics family not supported

Aug 8, 2016 9:41 AM (in response to EMR)

This message was posted on behalf of Intel Corporation

It might be that your computer model requires customized driver from your computer manufacturer.
Try getting drivers from Lenovo:

http://support.lenovo.com/cr/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-type-20a7-20a8/downloads/DS103422

Allan.
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