1 2 3 Previous Next 31 Replies Latest reply on Aug 11, 2016 11:49 AM by Intel Corporation Go to original post
      • 15. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
        Kocane

        Just registered to thank you for this post. After much previous hickups in making BT work on my Win7 Sony Vaio installation, it was broke this afternoon when I tried to use it. Services couldn't start. Was indeed caused by that MS update.

         

        I bet it was planned by MS. It almost made me go "**** it, i'll install Win 10"

        • 16. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
          tomcat_

          Thanks Fegr. I can confirm that after removing KB3161608, the driver installation works without an error, and my Bluetooth stack works perfectly again.

          • 17. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Desertsweeper,

             

            We are receiving confirmation from other users that removing KB3161608 the driver installation works without errors. Could you please be so kind and test this solution and let ua know as soon as you can?

             

            Best regards,

             

            Aleki

            • 18. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
              Desertsweeper

              Sorry for my late reply, have been unable to respond earlier. Yes after I uninstalled KB3161608 the problem ceased and I was also then able to install the latest version of the BT Driver from Lenovo Update. The puzzling thing is that I then tried to re-install the same KB and the problem did not re-appear...remember that my units are all fresh builds which may make a difference. I suspect that it is the order of installation that makes the difference in my case.

              • 19. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Desertsweeper and  tomcat_

                Thanks for confirming that the issue has been resolved when you uninstalled the KB. We will inform Microsoft* about it. Should you need our assistance in the future, please do not hesitate to contact us.

                best regards,

                Aleki

                • 20. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
                  Fegr

                  Problem is my Sony Vaio doesn't get any support more and I had some bad expierence when I updated the driver from not of their official support site...so I have not the possibility to test with a newer driver if KB3161608 works right with an updated driver.

                   

                  Glad I am still helped you.

                  • 21. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
                    tomcat_

                    The issue is not completely resolved though. I don't require the optional KB3161608, but there is something in it that breaks Intel Bluetooth, and that should be resolved before another required update breaks it for everyone.

                    I have reinstalled KB3161608, and my Bluetooth stack failed immediately (i.e. driver still works, but services don't - and I cannot use Bluetooth audio at all).

                     

                    Here are relevant event log entries:

                    2016-06-29_11h04_53.png

                    2016-06-29_11h05_04.png

                    2016-06-29_11h05_28.png

                    • 22. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
                      darlo

                      I've spent the past week tracking my problem to this MS update (KB3161608) since I found my Bluetooth headset wouldn't work on my laptop, once I'd tracked it down I did a search and arrived here. I am also on a Vaio with Bluetooth 3

                      • 23. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
                        DoubleB

                        I have a Dell Inspiron 17R notebook with an Intel 7260N wirelles bluetooth adapter running windows 7 pro. The symptom was: I could not play music on my new JBL Flip 3 external speaker. The bluetooth device pairing and connecting was successfull. And the list of available services showed "Listen to music" but its link was disabled. The link was not clickable. I tried to re-run Intel Proset/Wirelles installer ver. 17.1.1449.356 but the process was interrupted by a message stating "There is a problem with this windows installer package...." I saw in the application event log some error about

                        UninstallOBEXService related to command C:\Program Files (x86)\Intel\Bluetooth\, parancs: "C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe" -unregserver

                        Inspecting the services list I saw that "Bluetooth Device Monitor" "Bluetooth Media Service" and "Bluetooth Obex service" stopped but they should have run. Additionalyy I could not send files via bluetooth to my laptop.

                        I accidentally read this thread and tried removing KB3161608 from installed windows update packages.

                        I can confirm that all of the sudden after removing the "bad" update  package and reboting and re-run the proset/wirelless installer, everything works great.

                        Thank you for this tip.

                        • 24. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
                          chenshaoju

                          I have this issue too.

                          After uninstall KB3161608 ,This issue is solved.

                          Thank you!

                          • 25. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
                            Bluetooth_broken

                            KB3161608 contains KB3161647, a fix for a Windows Update 100% CPU issue which is only available in this rollup package. I need this fix but I also need functional Bluetooth! I guess I'm out of luck?

                            • 26. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
                              Bill.3006

                              I had the same problem on my Lenovo Thinkpad Edge E440 with Win7-64SP1 Pro. 

                               

                              I uninstalled KB3161608 which is a rollup with at least 6 fixes, one or more which kill the Bluetooth.  Unfortunately, as the previous poster says, the single specific fix for the Windows Update (KB3161647) in that rollup is NOT available separately.  To speed up the Windows Update, make sure you have the June patch (KB3161664) installed.  My laptop was still fast for WU even after removing KB3161608 and regaining my Bluetooth functionality for my Bose Mini speaker.

                               

                              Good luck.

                              • 27. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
                                EricLee31

                                Same problem, same fix.

                                 

                                lenovo T440s, Wireless-AC 7260 M.2, Win7 Ult. x64

                                 

                                Bluetooth worked fine until a round of updates, then not only stopped working but also would not uninstall, nor would any versions install over it

                                tried all versions I had on hand: 17.1.1407.04, 17.1.1411.0506, 18.16.1, 19.00.1621 (as suggested by this thread)

                                ... all failed about 80% of the way through the install and would then roll back all changes. Drivers looked to install ok briefly but would then get pulled during the rollback. Checking the logs, the OBEX service was failing during the install, on all versions.

                                 

                                It wasn't until I found this thread and uninstalled KB3161608 that BT started working again, immediately. I can install any version now and they all install and work fine. I just can't have the June 2016 Rollup installed and I'd like to. Among other things, it fixes slow a Windows Update and I'd like to have that functionality but I'd rather not give up bluetooth on my laptop to get it.

                                 

                                When will this be resolved?

                                • 28. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hello,

                                   

                                  This issue has been reported accordingly and our resources are looking into it. We expect it to be resolved in the near future.

                                   

                                  Please keep in mind that Windows* updates are owned by Microsoft, any change to their contents will have to come from them. For this reason, we are not able to confirm a specific time for resolution.

                                   

                                  At this time, removing KB3161608 is viable workaround. You might also consider the option provided by GattoNero in a related thread:

                                   

                                  Re: KB3161608 + Bluetooth

                                   

                                  JB

                                  • 29. Re: 4 new computers all giving Bluetooth OBEX and Device Monitor errors
                                    Ulan

                                    Hi All,

                                     

                                    HERE IS POSSIBLE SOLUTION:

                                     

                                    I spent few days and hours to find out a solution for my Headset problem. Incredible. I tried to purchase 2 different Bluetooth headsets, purchased new Bluetooth Adapter, Installed 10s of different versions of Bluetooth drivers from intel, broadcom, realtek as well as Audio drivers. At the beginning I have uninstalled Windows update KB3161608 (see how I remember id like my name). But nothing helped. SOLUTION for me was uninstalling KB172605 AS WELL. Working now perfectly.

                                     

                                    Problem: Bluetooth headphone is paired successfully. But it is not displayed in Audio Playback Devices list. Listen to Music, Forward VOIP calls options in device properties are disabled - so you cannot connect.

                                    Solution: Uninstall Windows Updates KB3161608 and KB3172605

                                    I am using Lenovo T440S with Windows 7 with regular windows updates.

                                     

                                    Also make sure that you

                                    - restart you computer,

                                    - maybe install latest Intel Bluetooth Driver/Software,

                                    - Righ click on paired bluetooth device (in Devices and Printers), and select all of possible services (especially headset) in services tab

                                    - select bluetooth device as default device both in Playback devices and Recording devices,

                                     

                                    Thanks,