11 Replies Latest reply on Nov 5, 2015 1:22 PM by Pablo_G

    Win10 crashes to BSOD after resuming from standby (Intel HD 4400 Windows 10 drivers ?)


      I have an ASUS Zenbook UX302LA ultrabook with Intel HD 4400 graphics card. The problem is that after updating to Windows 10 the computer can't anymore resume from standby, but will always crash to blue screen of death.


      Because of the video related error code in the message, I believe it could be due to graphics drivers. The issue remained the same with both the Windows built-in (or Windows update delivered) drivers and the one downloaded from Intel's website (Intel® Download Center)


      The difference is that with Windows' drivers the error code shown on the BSOD is the following:


      and with the drivers from Intel's (   07/28/2015) the following error



      Here are the minidump files attached: https://www.dropbox.com/s/arkdx1uqm8cehju/Desktop.zip?dl=0



      BSOD read e.g. the following:


      A problem has been detected and Windows has been shut down to prevent damage
      to your computer.


      The problem seems to be caused by the following file: dxgkrnl.sys




      If this is the first time you've seen this stop error screen,
      restart your computer. If this screen appears again, follow
      these steps:


      Check to make sure any new hardware or software is properly installed.
      If this is a new installation, ask your hardware or software manufacturer
      for any Windows updates you might need.


      If problems continue, disable or remove any newly installed hardware
      or software. Disable BIOS memory options such as caching or shadowing.
      If you need to use safe mode to remove or disable components, restart
      your computer, press F8 to select Advanced Startup Options, and then
      select Safe Mode.


      Technical Information:


      *** STOP: 0x00000116 (0xffffe00127a304c0, 0xfffff8017afe6550, 0x0000000000000000,


      *** dxgkrnl.sys - Address 0xfffff8017a402a7c base at 0xfffff8017a2c0000 DateStamp