I am also experiencing this problem, even for YouTube videos with only 2 audio channels. It appears that there are driver issues on many configurations (maybe 4K only? or using scaling?) The issues have existed for at least 6 months. Switching to the dedicated Nvidia GPU in my laptop seems to resolve the issue for me so that seems to indicate it's an Intel problem. I would appreciate a more timely resolution. Thanks.
DxDiag.txt.zip 13.8 K
Problem I am having is most premium channels (HBO Showtime) stutter and jump around very badly to the point of nausea at times. I really want to reduce or elliminate this behavior as other graphics manufactures have been able to. The channels that display this behavior are the ones with the "bad" metadata causing the 29/59 flipping.
16 gig ram
Intel Driver Version : 10.18.10.3960
I turned off adaptive contrast via the registry keys.
I have not able able to figure out to smooth out the video where the 29/59 bug is concerned. I thought the darn thing was broken as this is replacing a 5 year old icore7-860 system that was just sucking too much power with nvidia gtx750i. This system posed no issues with the bug, I have only found out about it since moving to my new setup.
Please provide a solution as I hate to think I spent all this money on a shiny new system to make it smaller quieter and more efficient only to not be able top use it. The only PCIE slot I have is loaded with the ceton 6 tuner card, so new gfx card is not the answer.
DxDiag.zip 9.5 K
I too have this problem
Core i5-4460 / hd4600 graphics
8GM RAM 1600 MHz
Yes even watching youtube videos it is QUITE apparent that there are missing frames and the stuttering is most obvious when watching
side to side motion...it looks TERRIBLE!
I just bought an OEM Dell 3847 to replace my ancient HP Pavilion 7955 with an old nVida TNT riva 64 graphic card!
My old system has NO issues with stuttering at ALL and it is 13 years old!
OK, Intel where is the engineering team on this the problem, it has been around for a LONG time now and needs to be addressed.
Add me to the list.
I am experiencing problems that I believe are the same issue described above.
Brand new, just released laptop.
i7-4720HQ/Intel 4600 (+nvidia 980m) with a 4k screen.
Specifically issues in YouTube and Twitch, dropped frames, audio stuttering now and again.
Watching a test 60fps YT video on this laptop, next to my previous gen laptop the difference is very apparent.
Full screen my previous gen (intel 4000 @ 1080p (+ati 7970m)) shows a silky smooth 60fps, the 4600 looks around 10-15fps.
The stop-start framerate and the intermittent audio stuttering glitch I am experience sounds like I am having the same issues as the users above.
DxDiag.zip 14.6 K
Could you please provide feedback on the latest driver for this issue? also, with the latest driver if you could post a sample capture of the issue that you are seeing that would be very helpful for our debug team.
For the folks seeing video stuttering/corruption with YouTube using HW rendering on Hybrid Graphics systems with 4K display when using Chrome, Chrome player is not optimized for 4k playback, there is significant overhead on both CPU and GPU side resulting in the stuttering issue.
The remaining issues detailed in this thread are still under investigation
It's been half a year since your last response and one year and three months since this thread started. The issue still exists and it ruins the experience of watching video.
Do you have an update? Better yet, has the engineering team reproduced the issue, acknowledged it, and have progress in fixing it? It's clear this issue isn't a priority to fix, but I think we should've had something in our hands since it's been over a year since being reported to Intel.
If you can't answer these questions or get the engineering team to put any priority on this, then can you please direct me to who can?
Good work, Allan! You really came through on this one. If I ever need to depend on somebody to complete something they started in the future, I'll be sure to keep you on a short list.
For instance, if I was given venom by an evil mastermind which impaired my abilities to feed mysrelf, and the only cure requires 12 doses of a specific antidote... you'd probably be the guy I'd ask to administer it to me. Now, part of me thinks, "If it's Allan is anyway as reliable as he was in that thread about video stuttering with improper metadata, we'll probably get to dose 7 and he'll just stop coming by and leave me to perish. Wait a second, I don't think he ever even gave me doses 1 through 6... I think he just said he'd have his engineering team do it, and then emitted a soft chuckle behind the scenes and actually told nobody. Well, who knows because absolutely nothing came of it, so now we can only speculate since Allan no longer comes around."
But then the other part of me thinks, "Surely, Allan got hired by Intel for a reason... right? I mean, Intel is one of the top fortune 500 companies. No doubt they hire talented and driven individuals. The kind of person that can commit to facilitating communication to and from the engineers behind the scenes. A person that sees to it that the end-users aren't left hanging to dry and with the feeling that Intel could give two craps about them. Not only all that, but a compassionate person who realizes that many of the nerds that post here have abandonment issues because their parents wanted nothing to do with a first-class chuck head. Therefore, Allan would never continue the trend and abandon us... that has to be true!"
I'm torn right now. I want to believe option 2, but your actions make me think that the evil mastermind is going to be woefully successful in all of his venom'ing he is running around doing. Damn this issue, Allan, damn it to HECK. It's tearing us apart! I only wanted things to work out for us... I only wanted the best. I press the 'Add Reply' button now with tears in my eyes... you've taught me to lose faith in humanity... you've taught me to never love again.
@JeanClaudeVanDamme, thank you for your comments; however, this matter was escalated to our engineering team. If you noticed on post 39, Robert, on April 9th mentioned that some of the problems are still under investigation.
Allan!! Happy to hear from you. I'd buy you a fruit cake, but they're overly sweet and not good for your teeth.
Has the engineering team made any progress is solving this issue? I'm sure they've had it replicated for a while now since it's easy to reproduce. Would you mind following up with them to see where they're at?
I do see that Robert said that, but it was just a side note to all the Youtube issues he was mentioning. Plus, it wasn't you ;-)