5 Replies Latest reply on Nov 10, 2014 12:02 PM by kevin_intel

    Please help! my video graphics driver bricks my laptop


      this are the background:
      My laptop was connected to HDMI trough cable and shuts down due power outage.Then when I try to power on again only shows windows logo screen for a few seconds and then screen is black.


      I noticed that the problem is the graphics driver, I uninstall driver and works well with generic driver, then I install driver with windows update utility and fails again.

      My laptop is

      HP Pavilion 14-b017cl 14" Laptop Computer, Intel Core i5-3317U, 6GB RAM, 500GB HD

      Graphics: Intel® HD graphics 4000 with up to 1664MB total graphics memory


      What can I do?