2 Replies Latest reply: Jun 20, 2013 5:10 AM by cam116 RSS

Uninstall Intel PROSet/Wireless Software - COMPLETELY

gatsbyglen Community Member
Currently Being Moderated

I'm having a hell of a time trying to completely uninstall this software. It is listed twice in the Add/Remove programs (Win 8). Doesn't matter which one I choose - when I attempt to uninstall I get the following message,

 

"This version can not upgrade from the current older product. Please uninstall the older product manually."

 

I can only guess things got screwed up by trying to use the Samsung Software update utility that came with the laptop. I want to completely uninstall the wireless software/drivers, download the latest from Intel and then install that.

 

Can anyone help me?

 

Thanks!

  • 1. Re: Uninstall Intel PROSet/Wireless Software - COMPLETELY
    gatsbyglen Community Member
    Currently Being Moderated

    Ok, I was able to get around this by going into C:\ProgramData\Package Cache and deleting the appropriate directory related to the older version. I then "uninstalled" that app from Add/Remove programs. It said there was a problem and asked if I wanted to remove it from the list. Said Yes. Then went to the second installation with the same name and was able to uninstall it. Now I am going to install with the latest version from Intel.

     

    The Samsung laptop is nice, but their Software Update utility is bad. I'd rather update drivers/software directly from the manufacturer.

  • 2. Re: Uninstall Intel PROSet/Wireless Software - COMPLETELY
    cam116 Community Member
    Currently Being Moderated

    Thanks for the details on uninstall. I had 2 copies of proset at the same version in my programs (windows 8) with the error can't upgrade and a message to uninstall manually, with no other details. I Deleted one of the folders in package cache as you say, not the ones ending in 15.x.x, one of the other ones of intel's, and then I ran uninstall from Programs in the windows 8 control panel with no problems. Having removed the Intel card a few weeks ago and replaced with a Broadcom and now cleared out the proset app\drivers my Samsung 700t is working well. Assuming Intel fix the broken driver for the card I might reinstall the Intel card for widi but that I suspect will be some time away on intel's past performance on this issue... thanks again...

    C-

More Like This

  • Retrieving data ...

Legend

  • Correct Answers - 4 points
  • Helpful Answers - 2 points