1 Reply Latest reply: Jul 31, 2012 11:21 AM by Diego_Intel RSS

game freezes at start

floordeliefste Community Member
Currently Being Moderated

When i try to play a game, it freezes at the start. The music keeps on playing, but the screen does not respond. I contacted the game support and they told me that the problem is caused by the drivers of my Intel graphics card. Intel has changed or removed some of the files their graphics cards used to support, which means your Intel card cannot run all the graphics in these two games. This issue is not specific to Her Interactive products, but affects other games and software that use these now unsupported graphics files.

I visited the download centre and updated ecerything to the latest version, but this did not fix the problem. Is there something else i can try to fix it?

I have an Intel HD graphics 3000 graphic card.

Thanks.

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