4 Replies Latest reply on Jul 2, 2012 5:54 AM by Craig Griffin

SCCM 07 OOB Issue (Power Commands)

Craig Griffin Jun 7, 2012 12:05 PM

Hi All,

I have a SCCM 07 SP2 R2 Environment sitting on Server 2003. Our Primary Site Server is also the oob point. About 4weeks ago the wake up and power on commands using Vpro stopped working. I can browse to the WebUI of provisioned machines and issue power commands from that, but right-clicking a computer and selecting Power On does not work. This lead me to believe it was a TLS Authentication issue. From what I understand the WebUI uses Kerberos and the console uses our own internal Cert to authenticate.

I have checked our CA Server and all the clients have current certificates issued to their respective fqdn. AD permissions are all correct. I recreated the AMT web certificate template using the Step by Step instructions from Microsoft and still no dice. Looking for any help or assistance on what would cause this to just randomly stop functioning.

We had a few IIS issues about a month ago where 1 of the app pools was set to a different .net version (My guess is 1 of our admins was messing with it) but that is fixed. Is there anything else that would cause the Power on commands to just stop working?

Thanks and really appreciate it!

oobconsole.log - 6][5/30/2012 8:25:25 AM] :GetAMTPowerState fail with result:0x8033810F

amtopmgr.log - AMT Operation Worker: AMT machine MK19267.domain.int can't be waken up. Error code: 0x8033810F SMS_AMT_OPERATION_MANAGER

1. Re: SCCM 07 OOB Issue (Power Commands)

dlecy Jun 12, 2012 6:32 AM (in response to Craig Griffin)

Hi Craig,

The error you are seeing is coming from WinRM indicating an issue with the connection. Something you already know.

Try accessing the system with SCCM to unprovision and reprovision and see if the issue goes away.
If not, please attach a Wireshark network trace of the handshake when trying to access the power commands.

Regards,
David
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2. Re: SCCM 07 OOB Issue (Power Commands)

Craig Griffin Jun 12, 2012 10:30 AM (in response to dlecy)

Hi David,

I get the same result on unprovisioned/reprovisioned and new machines. I thought WinRM was only used on machines with firmware lower than 3.2.1?

I'll talk with our Networking team to see if they can setup a TAP on the server.
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3. Re: SCCM 07 OOB Issue (Power Commands)

dlecy Jun 13, 2012 1:20 AM (in response to Craig Griffin)

Hi Craig,

You are thinking of the WSMan Translator. WinRM is the widows service that handles WSMan calls for the OS.

David
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4. Re: SCCM 07 OOB Issue (Power Commands)

dlecy Jun 28, 2012 2:37 AM (in response to Craig Griffin)

Hi Craig,

Were you able to resolve this?

Regards,
David
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5. Re: SCCM 07 OOB Issue (Power Commands)

Craig Griffin Jul 2, 2012 5:54 AM (in response to dlecy)

Hi David,
Yes I was able to resolve this. Turns out one of our admins hard set a proxy on the server which was preventing the WinRm packets to get out.

Thanks for the help/
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