1 2 Previous Next 27 Replies Latest reply on Jun 21, 2012 7:26 AM by David Go to original post
      • 15. Re: PROset wireless bluetooth software installer error please help! intel 6230
        hypertek

        sorry I havent replied back, bought it on ebay 

        , came from china.. I havent left feedback on it yet as I really don't know about it but I can't imagine it being defective.

         

        model number 62230ANHMW

        TA:E95718-004

        WFM: 00150078A0EB

        BDM:00150078A0EF

        • 16. Re: PROset wireless bluetooth software installer error please help! intel 6230
          Blank

          Just to chime in, been experiencing what appear to be the same issue for some time.

          There is a post from Jun 12, 2011 about this issue however there was never really a resolution outside of the user simply reattempting the install again and again, with the consensus being

           

          “If you delete the driver, the driver folder, reboot, and try again you will get the results needed. It might take a few tries but alwasy seems to finally work.”  - Rogo

          Source: http://communities.intel.com/thread/21705

           

          However this has not been the case for me

           

           

          I’ve also attempted to install the drivers first followed by the hardware per one user’s suggestion.
          Source: http://www.amazon.com/review/R2XQUBMTRRU5O5/ref=cm_cr_pr_viewpnt#R2XQUBMTRRU5O5

           

           

          I’ve tried two cards in a few different albeit similar configurations:
          The systems are:

          Dell Precision M2300 (with reinstallation of operating system) Windows 7 32bit
          Dell Precision M4400 - Windows 7 64bit
          Dell Precision M6400 - Windows 7 64bit
          Dell Precision M6500 - Windows 7 64bit

           

          Should anyone have more information on how to corrected this problem or why it happens it would be greatly appreciated

          • 17. Re: PROset wireless bluetooth software installer error please help! intel 6230
            hypertek

            Intel are you there? please read this thread!

            • 18. Re: PROset wireless bluetooth software installer error please help! intel 6230
              BronsCon

              Ok, so here's what I came up with:

               

              ANTOnline didn't want to exchange the card and the price had gone up, so I complained to Amazon and they refunded me, and let me keep it. At least I'm not out anything, right? GO AMAZON!

               

              Ordered another card from a chinese seller on eBay, which I just got tonight. Installed that card, drivers install, no wireless "Device cannot start (10)". Boot into safemode, uninstall card there, reboot, reinstall card, same game. Still with the USB error, too.

               

              Say f--kit and pop the other card back in. Comes up installed but disabled, so I enable it, BAM got a USB error. BUUUUUUUUUUUUUUUUUUUUUT... This time, the Bluetooth device shows up. Bluetooth drivers never fully installed before, because it couldn't find the device, so I'm wondering if reinstalling the BT drivers will fix that. I'll do that and report.

               

              If this works out, I'd be willing to ship ya my code 10 "cannot start" card if you want to see if popping swapping it in and out works for oyu like it did for me. There's no reason it should, but then there's no reason it should have worked for me, either, LOL

              • 19. Re: PROset wireless bluetooth software installer error please help! intel 6230
                Bob1235

                I have the same problem. It's a card I bought on eBay from China and installed in my ASUS laptop. I can install the WiFi drivers at Version 14.3.0.0 and they work great. WiFi OK and MiFi is OK too but no Blue tooth. I can't install the software. I get the same result as the original poster. I read this page http://www.intel.com/support/wireless/wlan/sb/CS-032541.htm but was no help especially since I have drivers at a later level.

                 

                edit

                someone (from Intel?) thinks this problem may be solved. I got news for them, it isn't.

                • 20. Re: PROset wireless bluetooth software installer error please help! intel 6230
                  Ilenek

                  Intel does not support the installation of wireless adapters in OEM systems. More info is available at http://www.intel.com/support/wireless/wlan/sb/CS-011644.htm.

                   

                  Also there are many reasons that an adapter might fail completely or partially when installed in an OEM system. Take a look at http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm.

                   

                  As to the USB error you are receiving - this is specifically due to how the Bluetooth radio connects to your laptop. Your adapter is not installed correctly or is not supported by your OEM system. You need to contact your OEM for assistance with this issue.

                   

                  Thanks,

                   

                  IleneK

                   

                  Intel Customer Support

                  • 21. Re: PROset wireless bluetooth software installer error please help! intel 6230
                    BronsCon

                    Ok, and as for uninstalling the partially-installed bluetooth drivers which refuse to uninstall because the card is not present? Seems to me that the uninstaller should work regardless (ESPECIALLY if the card is actually not present, as white right does someone have to even have it installed if they don't have that card?)?

                     

                    Or are you going to tell me that uninstalling your software is also not supported and I should contact my OEM for this, as well?

                     

                    Also, what of the barebones, white-box, laptop I am also trying this card in? This is not an OEM system. What in that case?

                    • 22. Re: PROset wireless bluetooth software installer error please help! intel 6230
                      BronsCon

                      Well this whole thread has left a bitter taste in my mouth regarding Intel, especially the lack of response when asking how to uninstall the drivers for this card, since the uninstaller refuses to run if the card is not properly installed and the card can not be properly installed on my system.

                       

                      Refusal to even address my inquiries regarding barebones laptops (yes, they exist, you can get them on Newegg, amongst other places) which don't have an OEM to contact for support, as they are not OEM systems, really has pushed me over the edge.

                       

                      I am an IT infrastructure consultant and, quite often, a situation arises where I present a client with the option of one more powerful Intel-based server versus two less poserful AMD-based servers (which, combined, blow away the Intel solution) and we determine that, over the required life of whatever solution we arrive at, the cost, including upkeep, is almost identical. I have always steered my clients toward Intel in these cases. I will be leaning more toward AMD in the future, with Intel taking a back burner, only bein mentioned if aclient specifically requests the use of Intel-based systems in their build.

                       

                      I think my question was legitimate, how do I uninstall the drivers for this card, since I can not use it? Your representatives couldn't even acknowledge my question and ignored me on the basis that what I was initally trying to do (install an Intel wireless adapter in an OEM system) was unsupported; be damned the fact that two other inquiries I made in this thread should fully be supported by Intel (the installation of that same card in a non-OEM system and the uninstallation of software which, if left installed, would be in violation of Intel's software licensing agreement).

                       

                      Don't bother answering either question now, as I have destroyed the card in question and the Windows install that was ruined by the inability to uninstall your crappy drivers that interfered with my ability to install a different card had been wiped and reinstalled from scratch. You guys screwed up and this will cost you many commercial accounts going forward, as my clients hold my purchasing suggestions in high regard.

                       

                      I no longer require support for this issue, but I would like to be acknowledged, and maybe you should still answer both of those questions, for other who may find this thread. Who knows, maybe going that extra two inches (I'm not even asking for a mile) will convince me to keep steering my clients toward Intel when there is (as the is more often than not) no clear-cut winner between AMD and Intel.

                      • 23. Re: PROset wireless bluetooth software installer error please help! intel 6230
                        czajne

                        Hi.

                        I have the same problem like hypertek.

                        During the instalation shows error message with OBEX Service failed to start...

                        Bluetooth doesn't work..

                        When I installed the Bluesoleil I was able to use Bluetooth, but it is a workaround ..
                        Waiting for a solution to this problem maybe fixed version of the installer..

                        • 24. Re: PROset wireless bluetooth software installer error please help! intel 6230
                          czajne

                          Hello.

                          I managed to resolve my problem.

                          First disable wifi and uninstall all, app & driver for both:bluetooth and wifi, with remove the driver.

                          Remove remaining folder, clean registry and reboot.

                          After reboot instal first bluetooth driver, then the wifi.

                          Finally all work fine.

                          • 25. Re: PROset wireless bluetooth software installer error please help! intel 6230
                            iam2ndIIno1

                            can you provide the location of the folder that houses the drvs and registry items, so that I may try your method.

                             

                            Thanks in advance,

                             

                             

                             

                            Ace

                            • 26. Re: PROset wireless bluetooth software installer error please help! intel 6230
                              vincentphsu

                              I had the similar problem - not able to uninstall Intel PROset wireless Bluetooth software. I have Win 7 64-bit. Accidentally installed the software without a Intel Bluetooth device present. Whenever I tried to uninstall (remove) the software, it tells me that I need to insure the device is installed properly before I can remove it - but I don't have the device! I tried many things suggested by this forum and others but didn't get it fixed. Finally I got it removed by using the following Windows utility (I think it's the update version of "Windows Installer CleanUp Utility")

                              "Fix problems with programs that can't be installed or uninstalled"

                              http://support.microsoft.com/mats/Program_Install_and_Uninstall

                              I hope this could help others struggled as I did for over a year with this problem.

                              • 27. Re: PROset wireless bluetooth software installer error please help! intel 6230
                                David

                                This is to confirm that the uninstall fixit tool from Microsoft that vincentphsu outlines in his solution works perfectly to properly uninstall the Intel Network wireless drivers that fail to uninstall using any other tools. Simply download it, install the exe file and then choose uninstall, and after some time it will present you with a list of programs from which you can choose your desired drivers to uninstall. I too have spent at least 4 solid hours searching for a solution and THIS ONE WORKS!

                                 

                                Here is Vincent's link once again:

                                 

                                                http://support.microsoft.com/mats/Program_Install_and_Uninstall     

                                 

                                Thanks Very Much Vincent for sharing!!

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