12 Replies Latest reply: Apr 18, 2015 1:03 PM by saarth RSS

    DH55TC not supporting RAM above 8GB

    vinaypugalia@yahoo.com

      Hello,

       

      I am having a Intel DH55TC motherboard with an i3 processor and WIndows 7 (64bit) Ultimate on my machine. Currently, I am having 8 GB of RAM on my board and it's working perfectly fine.

       

      Now, due to some new requirements, I want to increase my RAM to 12 GB by adding one more 4GB module. After inserting the new RAM making a total of 12 GB, the BIOS is detecting 12GB of RAM but the OS boots up very slowly...taking around 10-15 mins and then it also runs very slow. The moment I reduce the total RAM to anything less than or equal to 8GB, things start running smoothly.

       

      Can anyone please guide me - what should I do next?

       

      Thanks,

      Vinay Pugalia

        • 1. Re: DH55TC not supporting RAM above 8GB
          Victor_Intel

          Hello Vinay,

           

          I understand that you are having problems using more than 8GB or RAM memory.

           

          I will like to know the RAM memory part numbers that you are using, and the BIOS version.

           

          Regards.

           

          PV.

          • 2. Re: DH55TC not supporting RAM above 8GB
            vinaypugalia@yahoo.com

            Hello,

             

            Thanks for reverting. Can you please guide me how to find out the RAM part no. and the Bios Version?

            • 3. Re: DH55TC not supporting RAM above 8GB
              vinaypugalia@yahoo.com

              Hello Sir,

               

              I could manage to collect the below details. Don't know of how much help they will be but hoping for the best -

               

               

              Description:
              Operating system: Microsoft Windows 7 Ultimate (version 6.1.7600; build 7600)
                Name: Microsoft Windows 7 Ultimate
                Version: 6.1.7600
                Build: 7600
                Install date: 13-08-2011 16:36:37
              Model: DH55TC__
              BIOS: Intel Corp. (version: TCIBX10H.86A.0037.2010.0614.1712; date: 14-06-2010)
                Manufacturer: Intel Corp.
                Version: TCIBX10H.86A.0037.2010.0614.1712
                Date: 14-06-2010
              Serial number:
              Motherboard: Intel Corporation (DH55TC; version: AAE70932-302)
                Manufacturer: Intel Corporation
                Product: DH55TC
                Version: AAE70932-302
              Chassis: Desktop
              Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz (architecture: x64; 3059 MHz)
                Name: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz
                Manufacturer: GenuineIntel
                Max clock speed: 3059 MHz
                Architecture: x64
                Level 2 cache size: 512 KB
                Socket type: XU1
                Version:
              Physical memory: 7.8 GB
              Memory slot: 4.0 GB (CHANNEL A-DIMM 0; form factor: DIMM; memory type: Unknown)
                Capacity: 4.0 GB
                Device locator: CHANNEL A
                Bank label: CHANNEL A-DIMM 0
                Form factor: DIMM
                Memory type: Unknown
                Manufacturer: Undefined
                Speed: 1333 ns
                Max capacity: 16.0 GB
              Memory slot: 4.0 GB (CHANNEL A-DIMM 1; form factor: DIMM; memory type: Unknown)
                Capacity: 4.0 GB
                Device locator: CHANNEL A
                Bank label: CHANNEL A-DIMM 1
                Form factor: DIMM
                Memory type: Unknown
                Manufacturer: Undefined
                Speed: 1333 ns
                Max capacity: 16.0 GB
              Memory slot: Empty
                Capacity:
                Device locator:
                Bank label:
                Form factor:
                Memory type:
                Manufacturer:
                Speed:
                Max capacity: 16.0 GB
              Memory slot: Empty
                Capacity:
                Device locator:
                Bank label:
                Form factor:
                Memory type:
                Manufacturer:
                Speed:
                Max capacity: 16.0 GB
              • 4. Re: DH55TC not supporting RAM above 8GB
                Saratkrj

                Dear sir

                 

                I have a DH55TC motherboard running two 2GB RAM.  Recently i have purchased Corsair 8GB DIMM module with 1600mhz. My pc is detecting the RAM in bios but system is not running. It is getting struct in "Starting windows " my Processor is i3 and using win7 x64 OS. kindly let me know what i should be doing. Thanks in advance.

                • 5. Re: DH55TC not supporting RAM above 8GB
                  sylvia_intel

                  Hello Saratkrj,

                   

                  First of all, I would like to inform you that this motherboard has been out of support since June, 2013.

                  http://www.intel.com/support/motherboards/desktop/sb/CS-034322.htm

                   

                  However, please provide me the following information in order to double check if all the components you are using are under specification.

                  • AA# and serial # of   your motherboard:
                  • Current BIOS version:
                  • Complete Processor model number:
                  • Complete memory model:

                   

                   

                  Regards.

                  • 6. Re: DH55TC not supporting RAM above 8GB
                    Saratkrj

                    Board: Intel Corporation DH55TC AAE70932-302
                    Serial Number: BTTC111004BP
                    Bus Clock: 533 megahertz
                    BIOS: Intel Corp. TCIBX10H.86A.0037.2010.0614.1712 06/14/2010


                    3.07 gigahertz Intel Core i3 540
                    64 kilobyte primary memory cache
                    256 kilobyte secondary memory cache
                    4096 kilobyte tertiary memory cache
                    64-bit ready
                    Multi-core (2 total)
                    Hyper-threaded (4 total)



                     

                    Controllers

                    ATA Channel 0 [Controller] (3x)
                    ATA Channel 1 [Controller] (3x)
                    Intel(R) 5 Series/3400 Series Chipset Family 2 port Serial ATA Storage Controller - 3B26
                    Intel(R) 5 Series/3400 Series Chipset Family 4 port Serial ATA Storage Controller - 3B20
                    Standard Dual Channel PCI IDE Controller



                    3958 Megabytes Usable Installed Memory

                    Slot 'CHANNEL A' has 2048 MB
                    Slot 'CHANNEL A' has 2048 MB
                    Slot 'CHANNEL B' is Empty
                    Slot 'CHANNEL B' is Empty


                    • 8. Re: DH55TC not supporting RAM above 8GB
                      sylvia_intel

                      It looks like all the components you are using are compatible.

                      You may want to try updating the BIOS since you are running an older BIOS version.

                       

                      There are 7 newer versions for this specific motherboard, therefore, I recommend you to install at least 3 versions before updating to the latest one.  For example update to version 0038, 0043, 0046 and finally 0048.

                      https://downloadcenter.intel.com/SearchResult.aspx?lang=eng&keyword=Intel%20Desktop%20Board%20DH55tC&DownloadType=BIOS

                       

                      This link will provide you the different methods available to update the BIOS http://www.intel.com/support/motherboards/desktop/sb/cs-022312.htm

                       

                      Regards,

                      • 9. Re: DH55TC not supporting RAM above 8GB
                        Saratkrj

                        Thanks for the advice . Updated the bios to 0044. But of no use. Removed the other RAM and tried running the

                        system with the 1x8GB only but the system is struck at "starting windows" and blue screen is appearing and restarting.

                        • 10. Re: DH55TC not supporting RAM above 8GB
                          sylvia_intel

                          Try updating the BIOS to version 0046 and then to version 0048.

                           

                          Please check the following link. It will show you the supported memory configurations.

                          Intel´┐Ż Desktop Board DH55TC — System memory

                          • 11. Re: DH55TC not supporting RAM above 8GB
                            Subi

                            Sorry to bump up an old thread.  Even I'm facing the same issue.  My system already had 2x2 GB RAM.  I wanted to add 8 GB more.  Got one and installed it and windows was not loading, BSOD.  Then I got a 4 GB one and same issue.  Tried all the steps mentioned in this thread and nothing helped.  I had a Linux Mint DVD and I tried booting using that and I was able to boot properly without any issues.  Then I tried to install Windows 7 again, still no go, the system restarts.  I would appreciate any help regarding this issue.

                            • 12. Re: DH55TC not supporting RAM above 8GB
                              saarth

                              Having a similar problem too.

                              My PC has the following specs :

                               

                               

                              CPU: i3 540

                              Mobo: DH55TC

                              GPU: Gigabyte HD 7750

                              HDD: WD Caviar Green

                              RAM: 2x2GB modules (not sure what make, probably something local and cheap)

                              OS : WIn10 TP

                               

                               

                               

                              I got myself a 4gb Corsair RAM today for the same system. (http://www.amazon.in/gp/product/B009CILPRI?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00)

                               

                               

                              The BIOS recognizes the new RAM, but the windows boot fails everytime and it gets stuck in a reboot loop.

                              The windows boot logo appears (the 4 blue squares and the revolving white dots) and then it restarts again from the intel motherboard screen.

                              I got a few BSODs too a few times, like <irql not less or equal>  and another a kernel error

                              I tried resetting the BIOS with the jumper, I tried simply using the corsair ram, with the old ram unplugged and still didn't work.

                              It works fine with just the old ram sticks.

                               

                              And it boots up fine with a Ubuntu USB drive with 8gb of RAM.