8 Replies Latest reply: Jan 1, 2013 1:40 PM by diablo_692 RSS

    My MotherBoard Dont Recognize 3TB Internal HardDisks.

    hassanayoub85

      Dear all,

      My motherboard was detecting my 2 interna hard drives perfectly, but it was seeing them as 750Gb instead of 3 TB each.

      After updating to the latest Bios version, both internal hard drives are not recognized, and only the SSDs are found.

      How to fix this?

      Thx

        • 1. Re: My MotherBoard Dont Recognize 3TB Internal HardDisks.
          Flying_Kiwi

          If it's a fairly old motherboard that may be because such huge HDDs weren't taken into consideration when the 'latest' BIOS was developed. Although my DG45ID has inbuilt RAID capability, if I set up my HDDs in a volume larger than around 2 TB, unfortunately such a volume will not be bootable. Even when BIOS detection works fine with gigantic drives, IF you want to boot from them (not sure if this is the case for you since you have SSDs), you need to have a recent x64 bit OS for Windows and you have to Enable UEFI booting and have a GPT setup on your drive: http://msdn.microsoft.com/en-us/windows/hardware/gg463525

           

          Tell us more about which motherboard you actually have and more about your setup.

          • 2. Re: My MotherBoard Dont Recognize 3TB Internal HardDisks.
            hassanayoub85

            MotherBoard Link: http://www.intel.com/content/www/us/en/motherboards/desktop-motherboards/desktop-board-dx58so.html

             

            The problem is not with windows sir, the problem is the bios don't recognize the HDDs.

             

            Before Bios Update:

            Before.jpg

            After Bios Update:

            After.jpg

            • 3. Re: My MotherBoard Dont Recognize 3TB Internal HardDisks.
              Flying_Kiwi

              Hassan Ayoub wrote:

               

              The problem is not with windows sir, the problem is the bios don't recognize the HDDs.


              I realise the problem is that your motherboard no longer detects the drives after updating the BIOS but my point was that even when you do manage to get that working, there are then some considerations relating to the OS that you MAY need to consider (depending how you intend to use them).

               

              Thanks for providing the all-important details about your DX58SO motherboard with 5561 rev BIOS. Before you go any further, if you've not already done so, it'd be worth backing up any valuable data on any of these drives. As this is an Extreme Series board, are ALL BIOS settings (and corresponding Windows tuning/utility software settings) at default values (ie no overclocking occurring)? It'd be worth loading (and saving) BIOS default values after a flash update anyway as I've seen this resolve other problems before with different boards. It'd also be worth simplifying your system as much as possible and seeing if just one of these HDDs is correctly detected as a single disk when it's the only HDD connected to the motherboard and RAID is not enabled. If that still draws a blank you could try isolating power from the PC and removing the motherboard coin cell overnight then reinstalling and powering up the next morning. If this still has no effect, it'd be worth contacting Intel Tech Support and see what they have to say about the matter.

              • 4. Re: My MotherBoard Dont Recognize 3TB Internal HardDisks.
                hassanayoub85

                In my country, there is no intel support, and the board purchased from USA.

                So i hope to get help form experts here.

                If i take pictures for the bios screens does it help?

                • 5. Re: My MotherBoard Dont Recognize 3TB Internal HardDisks.
                  Flying_Kiwi

                  In that case since you bought it there, contact the Intel Tech Support for USA people via the web form. Firstly though try the other thing I forgot to mention (well at least didn't mention loudly enough) which is to enable UEFI Booting - it should be an option in the BIOS setup and most modern Intel boards have it. http://www.intel.com/support/motherboards/desktop/sb/cs-010355.htm#2TB

                   

                  Let us know how that goes.

                  • 6. Re: My MotherBoard Dont Recognize 3TB Internal HardDisks.
                    hassanayoub85

                    Enabled, nothing changed.

                    My friend told me that the problem is on my RAID controller veriosn, as I have 10.1 after installing latest BIOS UPDATE, and he told me that to recognize 3TB HDDs, Update version 10.5 should be installed.

                    Do u have an idea?

                    • 7. Re: My MotherBoard Dont Recognize 3TB Internal HardDisks.
                      Flying_Kiwi

                      I've since read elsewhere thatSATA RAID Option ROM: 10.1.0.1008 doesn't support 3 TB drives as well so it seems this is the case. As that's in the latest BIOS version, it looks as if you've exhausted any existing official Intel way of getting such support (and given the age of this board it's unlikely a new BIOS with this feature would be forthcoming - you could ask Tech Support however). Have you tried the Marvel Controller on the board to see if that has the same limitation? Otherwise you may be able to fit a SATA PCIe card to get this fuinctionality - you'd need to research that first. Otherwise you could put the drives in suitable external housings and make them into USB 3.0 drives and fit a suitable USB 3.0 card. If you only want to use them as non-raid data drives, it makes these options easier as the arrangement doesn't have to support booting from the drive.

                      • 8. Re: My MotherBoard Dont Recognize 3TB Internal HardDisks.
                        diablo_692

                        Hassan, how are you able to gain access to the screens that you posted which show the Option ROM info?  I assume you're pressing Ctrl. I during boot, but that doesn't seem to work for me.  Is there another way, as I'm unable to see that info. on my DX58SO running BIOS version 5599?

                         

                        Thanks.