14 Replies Latest reply: Sep 23, 2013 5:24 PM by high_technique RSS

    Windows 7 x64 - Event ID 5060 from source NETwNs64

    benlbit

      I'm having problems with a Intel(R) Centrino(R) Advanced-N 6200 AGN

       

      I have the latest drivers available, using RADIUS authentication.

       

      When logging on, network drives aren't being mapped.

       

      I am seeing this in the event log:

       

      The description for Event ID 5060 from source NETwNs64 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

      If the event originated on another computer, the display information had to be saved with the event.

      The following information was included with the event:

       

      \Device\NDMP4

      Intel(R) Centrino(R) Advanced-N 6200 AGN

       

      The specified resource type cannot be found in the image file

       

       

      Does anyone know what it means?

       

      How can I fix it?

       

      Ben

        • 1. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
          JorgeR@Intel

          Hello Ben,

           

          We are researching your inquiry and will get back to you as soon as we have additional information.

           

          Thank you for your patience and understanding.

          • 2. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
            AxelFP

            I did have tons of these messages in my event log too.

             

            So I tried installing the newest driver (I had 14.x.x.x and now have 15.1.1.1), this solved it a bit. As in I don't get messages every 20 seconds but once in a while now.

             

            I have the "Intel(R) Centrino(R) Advanced-N 6205" adapter.

             

            My message is:

            -----------

            The description for Event ID 5060 from source NETwNs64 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

             

            If the event originated on another computer, the display information had to be saved with the event.

             

            The following information was included with the event:

             

            \Device\NDMP26
            Intel(R) Centrino(R) Advanced-N 6205

             

            The specified resource type cannot be found in the image file

            -----------

             

            What does it mean?

             

            Axel

            • 3. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
              flyingbrick

              Hello Jorge, were you ever able to gather any information regarding Event ID 5060 from NETwNs64? I have a new Dell Inspiron 7720 (Intel Centrino Wireless-N 2230) which generates these events and intermittently drops the connection only when the AP is a TP-Link WR1043N router. It does not generate these events or drop the connection when the AP is a Linksys WRT54GL router.

               

              I have searched high and low for information on these errors and have only found the two threads here where you wrote that you were looking into it.

               

              Thanks,

              Kevin

              • 4. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
                Shawn Merriman

                anything new on a resolution or direction to head?

                 

                We are also having this same event, 5060, with the Intel Centrino(R) Ultimate-N 6300 AGN. I have installed the driver, 15.6.1.6, disabled all power saving features for battery and plugged in.

                 

                The computers will be online, sitting at a desk, working, plugged into power or battery. A period of time passes, screen saver comes on, computer locks, log on to unlock it, network returns, or doesn't. This seems pretty random. Also, to throw a wrench in it, I was surfing these forums last week and BAM, lost connection while actively browsing. the semi-consistent methods of regaining access is to put the system to sleep and wake it up, or just reboot. At times, the network will work its self out if I wait several minutes.

                • 5. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
                  joe_intel

                  Hello Shawn,

                   

                  Thank you for posting. We will continue this subject in the thread where you already posted:

                   

                  http://communities.intel.com/thread/29162

                  • 6. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
                    Shawn Merriman

                    I do not believe it will help Ben, or me, if you segregate information into a separate thread which may help with our issue, but perhaps you have already identified a solution for him and have not yet provided it to the rest of the community.

                    • 7. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
                      joe_intel

                      Hello Shawn,

                       

                      When a solution is found is posted for all users.

                      I sent you a private message some days ago in order to follow up this case.

                      • 8. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
                        Shawn Merriman

                        Perhaps you did send a private message, but I do not know how to access it. *Edit* I found it and Thanks for your patience on that topic. I will send the requested information.

                        • 9. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
                          Bucklebery

                          I have exactly the same issue on my Dell XPS L701X running Win 7 64 bit? My wireless drops and I have to do a "Troubleshoot problems" to reset the wireless adapter. Please can intel help us here. I did capture the diagnostics - cheers

                           

                          Wednesday,12 June 2013 9:33 p.m.

                           


                          Windows
                            Network Diagnostics



                           

                           

                           

                           

                           


                          Issues found








                          Detected




                           
                           

                            
                          Your broadband modem is experiencing connectivity issues

                            

                            
                          Not run

                            

                           







                          Fixed




                           
                               

                            
                          Reset the "Wireless Network Connection" adapter

                            

                            
                          Completed

                            

                            
                          Investigate router or broadband modem issues

                            

                            
                          Not run

                            

                           




                           

                           



                          Issues found



                           

                           

                           


                           
                           

                            
                          6

                            

                            
                          The connection between your access point, router,
                              or cable modem and the Internet is broken

                            

                            
                          Detected

                            

                            

                            

                           

                          The
                            network gateway is accessible, but Windows couldn’t receive network traffic
                            from the Internet.

                           


                           


                           
                           

                            
                          6

                            

                            
                          The default gateway is not available

                            

                            
                          Fixed

                            

                            

                            

                           

                          The
                            default gateway is a device that connects a local network or computer to the
                            Internet. A broadband modem or router is usually the default gateway.

                           

                           



                          Detection details



                           

                           

                           


                          Diagnostics
                            Information (Network Adapter)


                          Details
                            about network adapter diagnosis:

                          Network
                            adapter Wireless Network Connection driver information:

                          Description
                            . . . . . . . . . . : Intel(R) Centrino(R) Advanced-N 6200 AGN

                           

                                 Manufacturer  . . . . . . . . . : Intel Corporation

                           

                                 Provider  . . . . . . . . . . . : Intel

                           

                                 Version   . . . . . . . . . . . : 13.1.1.1

                           

                                 Inf File Name . . . . . . . . . :
                            C:\Windows\INF\oem3.inf

                           

                                 Inf File Date . . . . . . . . . :
                            Tuesday, 12 January 2010  6:02:16
                            p.m.

                           

                                 Section Name  . . . . . . . . . :
                            Install_MPCIEX_Dell_6200_AGN_2x2_HMC_WIN7_64_MOW

                           

                                 Hardware ID . . . . . . . . . . :
                            pci\ven_8086&dev_422c&subsys_13218086

                           

                                 Instance Status Flags . . . . . :
                            0x180200a

                           

                                 Device Manager Status Code  . . : 0

                           

                                 IfType  . . . . . . . . . . . . : 71

                           

                                 Physical Media Type . . . . . . :
                            9

                           

                           

                           


                          Diagnostics
                            Information (Wireless Connectivity)


                          Details
                            about wireless connectivity diagnosis:

                          Information
                            for connection being diagnosed

                           

                               Interface GUID:
                            7d0c3a0d-e748-4281-9117-2265dd0a04bc

                           

                               Interface name: Intel(R) Centrino(R)
                            Advanced-N 6200 AGN

                           

                               Interface type: Native WiFi

                          Connection
                            incident diagnosed

                           

                               Auto Configuration ID: 1

                           

                               Connection ID: 1

                          Connection
                            status summary

                           

                               Connection started at: 2013-06-12
                            11:47:46-258

                           

                               Profile match: Success

                           

                               Pre-Association: Success

                           

                               Association: Success

                           

                               Security and Authentication: Success

                          List
                            of visible access point(s): 0 item(s) total, 0 item(s) displayed

                          Connection
                            History

                          Information
                            for Auto Configuration ID 1

                          List
                            of visible networks: 1 item(s) total, 1 item(s) displayed

                           

                                BSS Type
                            PHY        Security        Signal(RSSI)        Compatible        SSID

                           

                              
                            ------------------------------------------------------------------------------

                           

                              
                            Infra       
                            a        Yes                100        Yes                NewHope3-Wireless

                          List
                            of preferred networks: 7 item(s)

                           

                                 Profile: NewHope3-Wireless

                           

                                  SSID: NewHope3-Wireless

                           

                                  SSID length: 17

                           

                                  Connection mode: Infra

                           

                                  Security: Yes

                           

                                  Set by group policy: No

                           

                                  Connect even if network is not
                            broadcasting: No

                           

                                  Connectable: Yes

                           

                                 Profile: thelionking

                           

                                  SSID: thelionking

                           

                                  SSID length: 11

                           

                                  Connection mode: Infra

                           

                                  Security: Yes

                           

                                  Set by group policy: No

                           

                                  Connect even if network is not
                            broadcasting: No

                           

                                  Connectable: No

                           

                                   Reason: 0x00028002

                           

                                 Profile: PVS Base Station

                           

                                  SSID: PVS Base Station

                           

                                  SSID length: 16

                           

                                  Connection mode: Infra

                           

                                  Security: Yes

                           

                                  Set by group policy: No

                           

                                  Connect even if network is not
                            broadcasting: No

                           

                                  Connectable: No

                           

                                   Reason: 0x00028002

                           

                                 Profile: NHCC1

                           

                                  SSID: NHCC1

                           

                                  SSID length: 5

                           

                                  Connection mode: Infra

                           

                                  Security: Yes

                           

                                  Set by group policy: No

                           

                                  Connect even if network is not
                            broadcasting: No

                           

                                  Connectable: No

                           

                                   Reason: 0x00028002

                           

                                 Profile: NHCC

                           

                                  SSID: NHCC

                           

                                  SSID length: 4

                           

                                  Connection mode: Infra

                           

                                  Security: Yes

                           

                                  Set by group policy: No

                           

                                  Connect even if network is not
                            broadcasting: No

                           

                                  Connectable: No

                           

                                   Reason: 0x00028002

                           

                                 Profile: NetComm Wireless

                           

                                  SSID: NetComm Wireless

                           

                                  SSID length: 16

                           

                                  Connection mode: Infra

                           

                                  Security: Yes

                           

                                  Set by group policy: No

                           

                                  Connect even if network is not
                            broadcasting: No

                           

                                  Connectable: No

                           

                                   Reason: 0x00028002

                           

                                 Profile: D-Link ADSL Router

                           

                                  SSID: D-Link ADSL Router

                           

                                  SSID length: 18

                           

                                  Connection mode: Infra

                           

                                  Security: Yes

                           

                                  Set by group policy: No

                           

                                  Connect even if network is not
                            broadcasting: No

                           

                                  Connectable: No

                           

                                   Reason: 0x00028002

                          Information
                            for Connection ID 1

                           

                               Connection started at: 2013-06-12
                            11:47:46-258

                           

                                Auto Configuration ID: 1

                           

                                Profile: NewHope3-Wireless

                           

                                SSID: NewHope3-Wireless

                           

                                SSID length: 17

                           

                                Connection mode: Infra

                           

                                Security: Yes

                           

                                Pre-Association and
                            Association

                           

                                 Connectivity settings provided by
                            hardware manufacturer (IHV): No

                           

                                 Security settings provided by
                            hardware manufacturer (IHV): No

                           

                                 Profile matches network
                            requirements: Success

                           

                                 Pre-association status:
                            Success

                           

                                 Association status: Success

                           

                                  Last AP:  78-a0-51-20-e6-d1

                           

                                Security and Authentication

                           

                                 Configured security type:
                            WPA2-PSK

                           

                                 Configured encryption type:
                            CCMP(AES)

                           

                                 802.1X protocol: No

                           

                                 Key exchange initiated: Yes

                           

                                  Unicast key received: Yes

                           

                                  Multicast key received: Yes

                           

                                 Number of security packets
                            received: 0

                           

                                 Number of security packets sent:
                            0

                           

                                 Security attempt status:
                            Success

                           

                               Connectivity

                           

                                 Packet statistics

                           

                                  Ndis Rx: 113524

                           

                                  Ndis Tx: 66707

                           

                                  Unicast decrypt success:
                            6265

                           

                                  Multicast decrypt success:
                            0

                           

                                  Unicast decrypt failure: 0

                           

                                  Multicast decrypt failure:
                            0

                           

                                  Rx success: 6751

                           

                                  Rx failure: 0

                           

                                  Tx success: 3756

                           

                                  Tx failure: 0

                           

                                  Tx retry: 0

                           

                                  Tx multiple retry: 0

                           

                                  Tx max lifetime exceeded: 0

                           

                                  Tx ACK failure: 0

                           

                                 Roaming history: 2 item(s)

                           

                                   Times: 2013-06-12 14:26:24-765

                           

                                  Roamed from BSSID:  78-a0-51-20-e6-d1

                           

                                   Reason: 0x00000007

                           

                                   Times: 2013-06-12
                            12:53:33-833

                           

                                  Roamed from BSSID:  78-a0-51-20-e6-d1

                           

                                   Reason: 0x00000002

                           

                           

                           


                          Diagnostics
                            Information (Wireless Connectivity)


                          Details
                            about wireless connectivity diagnosis:

                          For
                            complete information about this session see the wireless connectivity
                            information event.

                          Helper
                            Class: Auto Configuration

                           

                               Initialize status: Success

                          Information
                            for connection being diagnosed

                           

                               Interface GUID:
                            7d0c3a0d-e748-4281-9117-2265dd0a04bc

                           

                               Interface name: Intel(R) Centrino(R)
                            Advanced-N 6200 AGN

                           

                               Interface type: Native WiFi

                          Result
                            of diagnosis: There may be problem

                           

                           

                           


                          Diagnostics
                            Information (Wireless Network Adapter)


                          Details
                            about wireless network adapter diagnosis:

                          For
                            complete information about this session see the wireless connectivity
                            information event.

                          Helper
                            Class: Native WiFi MSM

                           

                               Initialize status: Success

                          Information
                            for connection being diagnosed

                           

                               Interface GUID:
                            7d0c3a0d-e748-4281-9117-2265dd0a04bc

                           

                               Interface name: Intel(R) Centrino(R)
                            Advanced-N 6200 AGN

                           

                               Interface type: Native WiFi

                           

                               Profile: NewHope3-Wireless

                           

                               SSID: NewHope3-Wireless

                           

                               SSID length: 17

                           

                               Connection mode: Infra

                           

                               Security: Yes

                           

                               Connect even if network is not
                            broadcasting: No

                          Result
                            of diagnosis: There may be problem

                           

                           

                           


                          Network
                            Diagnostics Log


                           
                           

                            
                          File
                              Name:

                            

                            
                            

                           

                           


                           


                          Other
                            Networking Configuration and Logs


                           
                           

                            
                          File
                              Name:

                            

                            
                            

                           

                           

                           



                          Collection information




                          Computer
                            Name:


                          I7-DELL-LAPTOP


                          Windows
                            Version:


                          6.1


                          Architecture:


                          amd64


                          Time:


                          Wednesday, June 12, 2013
                            9:29:54 PM

                           

                           

                          Publisher details
                          • 10. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
                            Shawn Merriman

                            Intel has stopped responding to my emails. "Joe_Intel" sent em a note asking for data and sent me a form to fill out. I sent the requested information and nothing back. I have sent emails asking for a status u pdate and nothing. Maybe Joe_Intel has moved on to AMD

                            • 11. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
                              joe_intel

                              This issue is still being investigated. We will communicate through this channel once an update on the case becomes available.

                               

                              Thanks for your patience and understanding.

                              • 13. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
                                EOB

                                I'm having this same problem on a Dell XPS17 with the Intel Centrino Advanced 6230. I check the linked thread above that is marked as answered, but that applies to businesses with Cisco APs. I'm at home connecting to a TP-Link WR1043ND.

                                 

                                Same symptoms, wireless connectivity mysteriously drops every minute or so. Event ID 5060 in my logs multiple times each minute. A constant ping to my router shows frequent time-outs and high latency at times.

                                 

                                 

                                Driver version is 15.9.0.5 for some reason even though I installed the latest 16.1.1 installer. Windows 7 Home Premium x64 My router is using WPA2-PSK on 802.11n

                                • 14. Re: Windows 7 x64 - Event ID 5060 from source NETwNs64
                                  high_technique

                                  Hi,

                                   

                                  I have the same problem

                                  Windows 8 x64

                                  Intel Centrino Wireless-N 2230

                                  Driver 15.10.3.2

                                   

                                  I have tried uninstalling the device and then using wireless_16.1.5_De64. Did not help.

                                   

                                  The fun part is that it was working OK and then it suddenly started acting out. I believe is started malfunctioning after I changed the router channel from Auto to 8. After several hours I switched back to auto but the problem persists. Later I found the event as descibed above in the event viewer,

                                   

                                  Router is TL-WR841N

                                  Firmware Version:

                                  3.11.8 Build 100726 Rel.61867n

                                  Hardware Version:

                                  WR841N v6/v7 00000000

                                  TL-WR841N / TL-WR841NDTL-WR841N

                                  Hoping this will get resolved.

                                  Cheers