1 2 Previous Next 18 Replies Latest reply: Feb 12, 2014 7:34 AM by allan_intel RSS

Renesas USB 3.0 totally useless! (Intel DH67CF)

Wietse-0803 Community Member
Currently Being Moderated

Hello all,

 

All my devices freezes if they are pluggud in a USB 3.0 port.

I've tried everything, spend nights for it, update drivers (now using 2.1.32.0), firmware updates, BIOS updates; but all in vain!

 

Specs:

  • Windows 7 Ultimate x64
  • Intel DH67CF
  • Intel Core i3 2120T
  • 4 GB Kingston memory
  • OCZ Vertex 2 Solid state disk

 

What to do now? I'm very disappointed, spend a lot of time without effect.

I will return my motherboard and never buy an Intel motherboard again I've there is no solution available for this BIG problem.

 

I'm looking forward to a response from Intel.

 

Best regards,

Wietse ter Haar

the Netherlands

Developer

  • 1. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    TechSergeant Community Member
    Currently Being Moderated

    Just curious, what USB 3.0 devices have you been plugging to the ports? Are they flash drives, external storage or docking stations.

     

    I have two different external storage units that cause my Intel and GIGABYTE boards to freeze or fail to boot. Two updated storage units don't have the same problem which suggests firmware.

     

    Also, even though I'm sure you've double checked your installation, have you double checked to make sure the USB port isn't being grounded by one of the IO shield tabs or similar? I've also had some computer cases that had poor USB port design and the device would ground when plugged in which was very frustrating.

     

    Just a couple ideas.

  • 2. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Wietse-0803 Community Member
    Currently Being Moderated

    It doesn't matter what I plugged in, keyboards, mouse, USB sticks, all freeze after sometimes 5 minutes, 30 or later.

    I need to restart my PC again and again, then it works for indefinitely time, but always my USB 3.0 freeze.

    The whole internet have issues with USB 3.0 from Renesas, it is awful to see this is Intel 'quality'.

  • 3. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Luc.T Community Member
    Currently Being Moderated

    I'm using the same board in my Windows Home Server 2011 and both USB 3.0 ports work absolutely fine with 2 external hard disks. One is a Western Digital My Passport Essential SE and the other is a Seagate GoFlex.

    Driver version is 2.1.28.0.

     

    USB3.0.JPG

     

    Luc.

  • 4. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Wietse-0803 Community Member
    Currently Being Moderated

    Today I've received a brand-new DH67CF board, but it does have the same problem as before.

    I'm fierce about Intel, there is no custumer service, I tell it to all my contacts about the very poor Intel service!

  • 5. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Flying_Kiwi Community Member
    Currently Being Moderated

    Wietse wrote:

     

    Today I've received a brand-new DH67CF board, but it does have the same problem as before.

    I'm fierce about Intel, there is no custumer service, I tell it to all my contacts about the very poor Intel service!

    So you've received a brand new board but there's no customer service - how did you get the new board then? How do you explain that some people are having no problems at all with their same model board? The people behind this USB 3.0 hardware used to be known as NEC and they established a reputation for the best quality USB 2.0 add-on PCI cards. I'd had problems with my onboard USB on an older board and a wifi dongle that wouldn't work reliably but a cheap NEC USB 2.0 adapter card fixed things and got it all working as it should be. I now have a PCIe USB 3.0 adapter card in my PC and its working fine with the latest drivers.

     

    There's something else going on with your build to cause these problems and the fact that your replacement board behaves exactly the same way only confirms this for me. Faulty or marginal Power Supply Units can be responsible for all sorts of unusual problems like this but if you're having difficulty tracking down the culprit, it'd be worth taking the PC to your local computer store and asking them to diagnose whats wrong.

  • 6. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Wietse-0803 Community Member
    Currently Being Moderated

    Yes, received a brand-new board from the shop where I bought this board.

    Intel doesn't reply here, because they also don't know how to solve this problem.

    I've tried every driver, updating firmware and bios, it doesn't matter, they all suck.

     

    This product gives you frustration, I think Intel likes because the problems are since the release of USB 3.0 in fact.

    I say goodbye to my board and will never see a board with 'Renesas USB 3.0' and Intel.

     

    Thanks for your response!

  • 7. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Flying_Kiwi Community Member
    Currently Being Moderated

    Wietse wrote:

     

    Intel doesn't reply here, because they also don't know how to solve this problem.

    It's not an official Intel Tech Support channel - this is a 'Community' forum and those members of Intel Staff who do occasionally chip in from time to time, do so in a voluntary capacity. If you want official technical support, you should fill in the motherboard support web form (or call the allocated phone number on the Intel website for your country) and get it through official channels.

     

    Why isn't the shop that provided the replacement board helping you to get this sorted? You shouldn't have to put up with such frustration and clearly others aren't experiencing the same problems with this model of motherboard.

  • 8. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Wietse-0803 Community Member
    Currently Being Moderated

    There is no solution for this problem, every board can have this problem.

    Contacting Intel support is also useless cause this problem is now during for more than one year (check Google), and still no solution.

    I'm happy to say that I've return my product this morning !

    Now I have to find a Mini ITX board with only USB 2.0, it is dull but true; back to basic!

  • 9. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Flying_Kiwi Community Member
    Currently Being Moderated

    If you want to have a moan about an apparent problem any board can have when there's been a post in this same thread from someone not having any such problems at all, it seems clear to me that not 'any' board but perhaps certain boards (with certain configurations/power supplies etc) may have such problems.

     

    It's a pity you've given up before giving the community (or official enquiries with Intel Tech Support) a real chance to get to the bottom of the matter and fix things for you. Good luck sourcing your other board though and I hope that the USB 2.0 capability you've decided on, meets your needs.

  • 10. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Luc.T Community Member
    Currently Being Moderated

    Absolutely right, Flying_Kiwi.

    There may be so many reasons (both hardware and software) that can cause unexpected behavior.

    I can only reconfirm that I'm enjoying 144.8 MB/s read and 122.3 MB/s write speeds to my external USB 3.0 connected Seagate drive.

     

    Luc.

  • 11. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Wietse-0803 Community Member
    Currently Being Moderated

    Yes, fine but this information is also useless. Your board is a piece of luck.

    Do you use Windows 7 x64 (64 bit) or x86 (32 bit)?

     

    The USB 3.0 ports are very unreliable with every board.

    Google on USB 3.0 problems with Rensas it's terrible and nobody has found a right solution.

     

    Draw your conclusion.

  • 12. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Flying_Kiwi Community Member
    Currently Being Moderated

    Wietse wrote:

     

    Your board is a piece of luck.

    How can you say that without even giving Intel a chance to look into and address your specific case? Just because some people may be posting with issues (and I definitely wouldn't say this is common) it certainly doesn't mean the problem is widespead or will occur with everyone. You already seem to be implying in your questions that you think it may affect either 64 bit or 32 bit OS's one more than the other. FWIW I've been happy with my USB 3.0 add- on cards reliability and here's the setup I'm using (with 32 bit Win 7 Home Premium SP1 and all updates).

    USB3.jpg

    Draw your conclusion.

    I hope that people do exactly that - I also hope that any who may be experiencing problems at least give Intel a chance by notifying them of the issue as well.

  • 13. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Wietse-0803 Community Member
    Currently Being Moderated

    I've used two motherboards, with both the same problem.

    You think my brand-new processor, memory, SSD or a clean version of Windows 7 x64 Ultimate are the instigator?

    Dream on, USB 3.0 be still in its infancy.

  • 14. Re: Renesas USB 3.0 totally useless! (Intel DH67CF)
    Flying_Kiwi Community Member
    Currently Being Moderated

    Wietse wrote:

     

    You think my brand-new processor, memory, SSD or a clean version of Windows 7 x64 Ultimate are the instigator?

    Maybe no (although SSD firmware may have some relevance) but other aspects of your system may well be. Without taking the time to go back to basics ie a simple one HDD setup with no unnecessary things plugged in or connected and a known good PSU with plenty of capacity to spare powering it all, we'll never know. As you've got rid of the board and don't seem interested in getting to the bottom of things, it seems this is a moot point.

1 2 Previous Next

More Like This

  • Retrieving data ...

Legend

  • Correct Answers - 4 points
  • Helpful Answers - 2 points