2 Replies Latest reply: Apr 29, 2012 1:27 PM by mrfaize RSS

Event Viewer: An Unexpected Error Occurred

mrfaize Community Member
Currently Being Moderated

Intel Centrino Advanced-N 6205 Windows 7 64 bit


I have been experiencing disconnections from my router so yesterday updated the drivers and software to the latest version. Today I'm still having the same problem.

 

In the Wireless Event Viewer there is a Red Cross icon with the message "An Unexpected Error Occurred" at the time of disconnection and then "The specific profile type is not supported"

 

I have removed all previous profiles and recreated the current one.

 

Here is a screen grab:

 

http://i106.photobucket.com/albums/m243/mrfaize/WirelessError.png

 

Any suggestions - Thanks!

  • 1. Re: Event Viewer: An Unexpected Error Occurred
    Nathalie@Intel Community Member
    Currently Being Moderated

    Thank you for your post mrfaize. The issue you describe seems to be related to a corrupt/old profile still stored.

     

    If you haven’t already, try uninstalling the drivers software and eliminating the profiles, then reinstalling the software package, without a reboot, and create the profile once again, avoid migrating it from a previous set up.

     

    Latest driver and Intel® PROSet software, (the last option, “Wireless_15.1.0_s64.exe”) can be downloaded at the link bellow:

    http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21143&ProdId=3316&lang=eng&OSVersion=Windows%207%20%2864-bit%29*&DownloadType=%0ASoftware%20Applications%0A

     

    1-     Go to ‘Start’ right-click on ‘Computer’ click ‘Properties’ then on device manager (on the left panel) click on “Network Adapters”\right-click the adapter and select ‘Uninstall’

    2-     Remove the ‘Intel® PROSet wireless WiFi software’ from Control Panel\ Control Panel\ programs, ‘uninstall a Program’

    3-     Remove the Wireless folder found at C:\Users\YOUR_PROFILE_NAME\App Data\Roaming\Intel.

    4-     Install the latest drivers. (Double-click on the file you downloaded, click next, then accept the agreement, select “custom installation’ and make sure that the connection utility and administrator tool are available)

    5-     Now set up your profile.

     

    If you don’t see the ‘app data’ then you may need to unhide the hidden folders, go to control panel click on ‘large icon view’ on the top, then click on Folder options, click on ‘view’ and click on ‘Show hidden files, folders and drives’

  • 2. Re: Event Viewer: An Unexpected Error Occurred
    mrfaize Community Member
    Currently Being Moderated

    OK thanks for that - I've done that so I'll see what happens over the next few days.

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