2 Replies Latest reply: May 3, 2012 7:10 AM by Retox RSS

Unable to send desktop to remote display

Retox Community Member
Currently Being Moderated

I see a number of us are having the same issue with "Unable to send desktop to remote display". I have a Dell XPS14Z (I5-2430, Intel HD 3000, Centrino N-6230, Windows 7 Premium 64Bit). All Intel drivers updated in sequence via their website, D-Link Mainstage DHD-131 WiDi Adapter (hooked up via HDMI), Samsung Series 610 TV.

 

I followed instructions, got all hooked up & received the "Unable to send desktop to remote display" error message. I troubleshooted did all the re-starting and re-setting to no avail. I contacted D-Link who did basic troubleshooting and said there is a remote possibility that the Mainstage is defective however he was pretty sure it was an Intel issue and said that they are seeing this problem on an increasing level with all kinds of different laptops from almost all manufacturers. Their troubleshooting failed. He said hopefully Intel will be able to solve it.

 

In the mean time if anyone has been able to solve this issue and has any ideas, it would be greatly appreciated.

 

Thanks!


  • 1. Re: Unable to send desktop to remote display
    Nathalie@Intel Community Member
    Currently Being Moderated

    Hello Retox, thank you for your post. There are various things that may cause this error message. The Intel® my WiFi Technology may be blocking the device, try to check if that is the case and unblock it.

     

    If you cannot unblock the device then you can reset the feature by just uninstalling and reloading the feature (no need to download any drivers) these are the steps:

     

    - click on Start, control panel, “uninstall a program”

    - Look for the “Intel PROSet Wireless WiFi connection utility” double click it, click on Next then “modify” then “Next”.

    - Look for the “Intel My WiFi Technology”, on the left of it, click on the box and select: “X this feature will not be available”

    - Click on “Next” wait for it to finish then click on finish.

    - Now to reinstall go back to Start, control panel, “uninstall a program”

    - Again double click the “Intel PROSet Wireless WiFi connection utility”, then “modify” then “Next”.

    - Look for the “Intel My WiFi Technology”, on the left of it, click on the box and select: “This feature and all sub features, will be installed on your local hard drive”

    - Click on “Next” wait for it to finish then click on finish.

     

    The tool may block a device do to the firewall or other security software being enabled/filtering this connection, it may be due to a corrupt software (this is fixed by uninstall/reinstall software/drivers) or by a failing push to TV adapter.

  • 2. Re: Unable to send desktop to remote display
    Retox Community Member
    Currently Being Moderated

    Many thanks for the reply Nathaniel!

     

    For the moment because there was the potential that the D-Link Mainstage was defective, I took it back and as the store had no more, it wasn't replaced. In anticipation of replacing it in the near future, I will follow your steps as a preventative measure and hopefully all will be well.

     

    I'll update my post at that time.

     

    Rx

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