10 Replies Latest reply: Feb 10, 2014 3:36 PM by sylvia_intel RSS

    DX58OG randomly freezes with 24 GB memory

    keksforscher

      Hello,

       

      I have the following system-configuration:

       

      ====== Board ======
      Manufacturer                       Intel Corporation
      Product Name                       DX58OG
      Version                            AAG10926-203
      Serial Number                      BTOG052000TR
      BIOS Version                       SOX5820J.86A.0888.2012.0129.2203
      BIOS ROM Size                      2048 KB
      BIOS Release Date                  29.01.2012
                                        
      ====== Processor ======
      Manufacturer                       Intel(R) Corporation
      Processor Name                     Intel(R) Core(TM) i7 CPU         950  @ 3,07GHz
      Processor Speed                    3,069 GHz
      Stepping                           5
      Form Factor                        Socket LGA1366
      Hyper-Threading Technology Status  Enabled
                                        
      ====== Memory ======
      Error Correction                   None
      Maximum System Memory              48 GB
      Memory Slots                       6
                                        
        ---- CHAN A DIMM 0 ----
        Socket Designation               CHAN A DIMM 0
        Current Memory Type              DDR3
        Installed Size                   4096 MB
        Memory Speed                     1419 MHz
                                        
        ---- CHAN A DIMM 1 ----
        Socket Designation               CHAN A DIMM 1
        Current Memory Type              DDR3
        Installed Size                   4096 MB
        Memory Speed                     1419 MHz
                                        
        ---- CHAN B DIMM 0 ----
        Socket Designation               CHAN B DIMM 0
        Current Memory Type              DDR3
        Installed Size                   4096 MB
        Memory Speed                     1419 MHz
                                        
        ---- CHAN B DIMM 1 ----
        Socket Designation               CHAN B DIMM 1
        Current Memory Type              DDR3
        Installed Size                   4096 MB
        Memory Speed                     1419 MHz
                                        
        ---- CHAN C DIMM 0 ----
        Socket Designation               CHAN C DIMM 0
        Current Memory Type              DDR3
        Installed Size                   4096 MB
        Memory Speed                     1419 MHz
                                        
        ---- CHAN C DIMM 1 ----
        Socket Designation               CHAN C DIMM 1
        Current Memory Type              DDR3
        Installed Size                   4096 MB
        Memory Speed                     1419 MHz
                                        
      ====== Onboard Devices ======
      #Device Type                      Ethernet
        Device Description               Intel(R) 82567LF Gigabit Ethernet Device
        Device Status                    Enabled
      #Device Type                      Sound
        Device Description               Intel(R) High Definition Audio Device
        Device Status                    Enabled
                                        
      ====== Hard Drive ======
      #Model                            ST31000333AS
        Max. Transfer Mode               UDMA 6 (ATA/133)
        Active Transfer Mode             UDMA 6 (ATA/133)
        S.M.A.R.T. Status                Enabled
        Size                             931 GB
      #Model                            INTEL SSDSA2CW300G3
        Max. Transfer Mode               UDMA 6 (ATA/133)
        Active Transfer Mode             UDMA 6 (ATA/133)
        S.M.A.R.T. Status                Enabled
        Size                             279 GB
      #Model                            INTEL SSDSA2CW300G3
        Max. Transfer Mode               UDMA 6 (ATA/133)
        Active Transfer Mode             UDMA 6 (ATA/133)
        S.M.A.R.T. Status                Enabled
        Size                             279 GB
      #Model                            SAMSUNG HE103UJ
        Max. Transfer Mode               UDMA 7 (ATA/150)
        Active Transfer Mode             UDMA 6 (ATA/133)
        S.M.A.R.T. Status                Enabled
        Size                             931 GB
      #Model                            SAMSUNG HE103UJ
        Max. Transfer Mode               UDMA 7 (ATA/150)
        Active Transfer Mode             UDMA 6 (ATA/133)
        S.M.A.R.T. Status                Enabled
        Size                             931 GB
      #Model                            SAMSUNG HE103UJ
        Max. Transfer Mode               UDMA 7 (ATA/150)
        Active Transfer Mode             UDMA 6 (ATA/133)
        S.M.A.R.T. Status                Enabled
        Size                             931 GB
      #Model                            SAMSUNG HE103UJ
        Max. Transfer Mode               UDMA 7 (ATA/150)
        Active Transfer Mode             UDMA 6 (ATA/133)
        S.M.A.R.T. Status                Enabled
        Size                             931 GB

       

      NOTE: Intel Desktop Utility reports RAM-Speed with 1419 MHz but according to the BIOS its running with 1066 MHz.

       

      The RAM-Modules are the Samsung one which Intel lists in his Hardware Compatibility Guide.

       

      I have Windows 7 x64. PSU ist Enermax 800 Watt, graphiccard is a GTS 8600 or a HD 4750 (I changed both to ensure its not a GPU-Issue).

       

      Memtest86+ runs 4 days without problem.

       

      The system randomly freezes once in the week even if the PC does nothing - just running. "Freeze" means that I can't mouse the mouse or press any keys I have to hard-reset the system. Temperature is normal, processor never goes over 63 °C even if doing a 2 simultanous winrars with 10 GB.

       

      I increase the RAm voltage from 1,5 to 1,6 as I read in some postings but this doesn't help.

       

      What can I do to stop the "freezing"?

       

      Greetings

       

      Stefan

        • 1. Re: DX58OG randomly freezes with 24 GB memory
          tjg79

          I suspect the freezing is not an Intel hardware issue, but a Microsoft Windows issue.

           

          See the Microsoft hotfix link below:

           

          http://support.microsoft.com/kb/2664888/en-us

           

          I've experienced the same types of freezes. The issue seems to be conflicts with programs that utilize the Windows Filtering Platform (WFP). In my case, my network security software, ESET Smart Security 5,  is the suspect. I was able to eliminate the freezes for now by loading the hotfix and configuring all my network security settings to default.

           

          The link below is to the ESET community support forum and addresses the issue related to ESET.

           

          http://www.wilderssecurity.com/showthread.php?t=319288

           

          To identify the cause of the freezing, investigate which of your programs utilize WFP and check your programs settings for possible conflicts.

           

          Regards

          • 2. Re: DX58OG randomly freezes with 24 GB memory
            keksforscher

            Thanks, I will check that and apply the hotfix.

             

            Is there a utility which helps me to investigate which program uses WFP?

             

            Thanks

             

            Stefan

            • 3. Re: DX58OG randomly freezes with 24 GB memory
              tjg79

              Not that I know of. You may be able to determine which programs are using the WFP by reviewing the system, application, startup, etc..., log files in event viewer. Also, contact the manufacturers of your programs and let them know your issues and ask if their programs use WFP. Also, check their support forums and start a thread.

               

              There is a windows diagnostic tool called windows performance monitor where you can set up monitoring and logging, but I'm not that familiar with the tool yet to make any recommendations. Check it out on the Microsoft technical support websites.

               

              Regards

              • 4. Re: DX58OG randomly freezes with 24 GB memory
                keksforscher

                Last week I applied the hotfix but today the system still freezes. The hotfix doesn't solve the problem or the problem has nothing to do with the hotfix.

                • 5. Re: DX58OG randomly freezes with 24 GB memory
                  tjg79

                  I applied the hotfix and it didn't solve my freezing issue. I then set my Internet security program, ESET Smart Security 5, to default settings and the system hasn't frozen since. ESET SS 5 uses the WFP feature of Win7. I assume the hotifx fixes something, but it didn't fix my issue. The hotfix is still subject to further testing and revision per the Microsoft website. I think the WFP conflict was the cause of freezing on my system.

                   

                  Have you identified any programs that use the WFP on your system? If so, disable or delete to see if you still get random freezes. Also, it may be helpful to remove and reinstall the programs that use WFP after the hotfix was installed.

                   

                  I think this issue is a Microsoft Windows issue and not an Intel hardware issue.

                   

                  Regards

                  • 6. Re: DX58OG randomly freezes with 24 GB memory
                    tjg79

                    You should also test your memory to eliminate that variable from the equation. I recommend you run Memtest86+ to check your memory modules.

                     

                    If your memory passes, then it's likely the WFP issue mentioned above.

                     

                    Regards

                    • 7. Re: DX58OG randomly freezes with 24 GB memory
                      keksforscher

                      Hello,

                       

                      today the system freezes again. MS mentioned in the WFP-article that if the system freeze it's still pingable. I tried to ping my freezed system from another PC in the network (firewall is off on both PCs) and didn't get an answer.

                       

                      I think my problem is not the WFP-problem.

                       

                      Memtest 86+ runs the whole weekend without problems.

                       

                      What else could I do?

                       

                      Stefan

                      • 8. Re: DX58OG randomly freezes with 24 GB memory
                        tjg79

                        My freezing appeared to be caused by Win 7 WFP and my Internet security software, ESET Smart Security 5. I resolved the issue by returning the ESET to default settings. I also installed the hotfix.  I haven't had a system freeze since, but I don't think that's due to the hotfix.

                         

                        I suspect your freezes are related to the WFP issue. Try removing any programs that you suspect are causing the freeze one by one to isolate the culprit.

                         

                        Alternatively, you could get another hard drive and do another clean install of the os and install programs one at a time to determine when the freeze issue starts.

                         

                        Good luck with your troubleshooting.

                         

                        Regards

                        • 9. Re: DX58OG randomly freezes with 24 GB memory
                          MarkGoo

                          I've been working on this problem for a year. I've a similar setup but I have an 1366 x980 processor same mobo and 24 gigs ram. I've run memtest, no problem. I run Intels tune up software; the memory test works fine but the cpu test freezes my system and never completes. I've run their optimizer tool in normal mode; my system freezes before it completes. I had this problem with the same cpu on an Asus 1366 mobo, which is why I switched to Intel; believing at the time that it was a compatibility problem. At this point in time I believe some if not all the 1366 processors are flawed which is why and odd that they are now a discontinued product. So how about a recall Intel? Help us poor folk who spend good money on a bad CPU.

                          • 10. Re: DX58OG randomly freezes with 24 GB memory
                            sylvia_intel

                            MarkGoo, have you tried the Processor Diagnostics Tool?   http://www.intel.com/support/processors/sb/CS-031726.htm

                             

                            Check if you need a newer BIOS version. Download Center    

                             

                            Please let me know which memory and processor are you using?