5 Replies Latest reply: Nov 29, 2012 5:22 PM by mortegax-s RSS

Can you help me with this problem?:(

PauLyn12 Community Member
Currently Being Moderated

There is a problem while I launch the Fruit Ninja Lite.
It Says:

 

"Fatal Error

Error while initializing the Intel AppUp(SM) store: The installation of Intel AppUp(SM) is corrupted or not up to date.
Please download and reinstall the latest version of Intell AppUp(SM) center."

 

 

My Intell AppUp(SM) center is up to date..

I reinstall many times but this message pops out

Please help me with this Problem..

Im looking forward to solve this case..

Thank you and More power guys

 

Here..
View this picture so that you can see my problem

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  • 1. Re: Can you help me with this problem?:(
    Ron@Intel Community Member
    Currently Being Moderated

    Hello,

     

    I would like to confirm that this error may indicate that a corruption exists between the application and the Intel AppUp(SM) center. You mentioned that you already reinstalled many times to no avail, but I could not determine which part was uninstalled.

     

    Just to be on the safe side, I suggest performing a clean installation of both the Intel AppUp(SM) center store and Fruit Ninja Lite* following these steps:

    1. Use the “Programs and features” option located in Windows* 7 Control Panel to uninstall Fruit Ninja Lite*.
    2. Using the same option, uninstall the Intel AppUp(SM) center.
    3. Reboot the computer.
    4. Download the latest version of Intel AppUp(SM) center from here: http://www.appup.com/index
    5. Reinstall the store.
    6. Launch the store and login to your account.
    7. Click on “My Apps”.
    8. Download Fruit Ninja Lite* again.

     

    If the issue persists after performing the previous steps, then I suggest forcing the Intel AppUp(SM) center to resynchronize with our server. To do this, launch the Intel AppUp(SM) center and login to your account, then click on “My Profile” and in the section of “Personal Information” click on the Save button.

     

    Regards,

     

    Ronald M.

    Intel AppUp(SM) center Support

  • 2. Re: Can you help me with this problem?:(
    PauLyn12 Community Member
    Currently Being Moderated

    No,its still the same..
    I followed those steps but it wont work

  • 3. Re: Can you help me with this problem?:(
    Ron@Intel Community Member
    Currently Being Moderated

    Hello,

     

    Due to the complexity of the issue, it is better if you contact us via chat from http://www.intel.com/partner/support/appup/index.htm. This will allow us to troubleshoot this issue in a more detailed level (e.g. test your account).

     

    Regards,

     

    Ronald M.

    Intel AppUp(SM) center support

  • 4. Re: Can you help me with this problem?:(
    PauLyn12 Community Member
    Currently Being Moderated

    okay..thank you for helping us sir..:)
    more power Intel

  • 5. Re: Can you help me with this problem?:(
    mortegax-s Community Member
    Currently Being Moderated

    Hi,

     

    Our commitment is assisting you with any problem related to Intel AppUp® center. Your satisfaction is our goal.

    To send us an email from Intel AppUp® center client, simply click on the “Help” link (bottom right edge). From the Intel AppUp® center Support Community you can select the “Live Support Chat” bottom from the Actions menu (upper right) to initiate real-time support session with our technicians.

     

    Regards,

    Marvin O.

    Intel AppUp® center Support 

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