2 Replies Latest reply: Jul 20, 2012 5:16 PM by Dennis RSS

Cox's new MPEG-4 channels + Intel Video 2000 + Media Center = black screen?

daidavel Community Member
Currently Being Moderated

So Cox in my area has added a "Plus Package" that contains a handful of new HD channels, trialing MPEG4 delivery. 

Whenever I tune to one of these channels (about 8 channels) on my main HTPC (w/PCIe Ceton +  Intel Video 2000) I get one of two results:


1. A "display driver error" with "does not support playback of protected content"

2. A black screen, but I can hear the audio of the  program.


Typically I'll get #1 first, and then #2 occurs on all subsequent attempts to tune the channel.

If I tune to these channels using an XBOX 360 extender they work fine (indicating there is not a problem with the channels themselves, or the Ceton CableCard tuner).  Likewise I have a second HTPC with a video card (NVidia) and it can tune them fine.

The PC is a new build as follows:

Core i3-2120T
DZ68DB (latest BIOS + chipset drivers)
Corsair XMS3 4x4gb
Ceton InfiniTV 4 PCIe (latest firmware)


Any ideas ?




  • 1. Re: Cox's new MPEG-4 channels + Intel Video 2000 + Media Center = black screen?
    Victor_Intel Community Member
    Currently Being Moderated

    Hello Dave,


    I understand that you are experiencing problems for playing media from the Cox* service using the Intel(R) Desktop Board DZ68DB and an Intel(R) processor with Intel® HD Graphics 2000.


    First I will like to confirm that your motherboard and graphics controller are HDCP capable and you shoudl be able to display peorperly to your TV or monitor.


    I will like to mention that HDCP will have several requirements  including the operating system needs to be Windows* Vista or 7, the latest Intel(R) drivers and that the cable is HDCP certified.


    Please run the following tool to confirm that you have the latest drivers:




    If the problem continues, I recommend you to post your inquire in the graphics chipset forum, they may have additional information regarding the compatibility using a PCI tuner card and HDCP media playback.





  • 2. Re: Cox's new MPEG-4 channels + Intel Video 2000 + Media Center = black screen?
    Dennis Community Member
    Currently Being Moderated

    I have two brand new Dell 660s's each with a Hauppauge DCR-2650 and a Cisco STA152 Tuning Adapter. I have worked on this thing for hours and hours and could not get it to work. I then tried it in my old MediaCenter PC with an ATI card and it worked off the bat. Please add me to the list. I have also opened a support ticket but it is clear now that the issue is with the Intel On-Board Video Card.

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