2 Replies Latest reply: Nov 7, 2012 6:35 AM by captfurball RSS

Random system freeze - suspecting graphics driver

itay1 Community Member
Currently Being Moderated

Hi,

 

 

I've recently built an HTPC computer. The specs are as follows:

 

 

CPU:   Intel Core i3-2120T 2.6GHz Dual Core

Motherboard: ASUS P8H61-I (Rev B3)

Chasis + PSU:  Antec ISK 310-150 (150W PSU)

Disk Drive: Western Digital Scorpio Blue 640GB (5400rpm)

 

I'm using the intel integrated graphics on the processor. r:

 

 

System information from driver
Intel(R) HD Graphics 2000
Report Date:      4/5/2012
Report Time[hh:mm:ss]:      08:44:08
Driver Version:      8.15.10.2656
Operating System:      Windows 7  Service Pack 1(6.1.7601)
Default Language:      English (United Kingdom)
DirectX* Version:      11.0
Physical Memory:      4007 MB
Minimum Graphics Memory:     64 MB
Maximum Graphics Memory:     1696 MB
Graphics Memory in Use:      65 MB
Processor:      Intel64 Family 6 Model 42 Stepping 7
Processor Speed:      2594 MHz
Vendor ID:      8086
Device ID:      0102
Device Revision:      09
*   Processor Graphics Information   *
Processor Graphics in Use:      Intel(R) HD Graphics 2000
Video BIOS:      2124.0
Current Graphics Mode:      1280 by 720
*   Devices Connected to the Graphics Accelerator   *
Active Digital Televisions: 1
*     Digital Television     *
Monitor Name:      Generic PnP Monitor
Display Type:      Digital
Gamma Value:      2.2
DDC2 Protocol:      Supported
Maximum Image Size:
Horizontal:      37.40 inches
Vertical:      20.87 inches
Monitor Supported Modes:
1920 by 540 (60 Hz)
1920 by 540 (50 Hz)
Display Power Management Support:
Standby Mode:      Not Supported
Suspend Mode:      Not Supported
Active Off Mode:      Supported
Raw EDID:
00 FF FF FF FF FF FF 00 41 2F 7E 00 01 01 01 01
00 10 01 03 80 5F 35 78 2A D7 B3 AE 51 50 94 23
0C 4A 47 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 01 1D 80 D0 72 1C 16 20 10 2C
25 80 B8 18 32 00 00 9E 01 1D 80 18 71 1C 16 20
58 2C 25 00 B8 18 32 00 00 9E 00 00 00 FD 00 17
3D 0F 2E 08 00 0A 20 20 20 20 20 20 00 00 00 FC
00 50 44 50 2D 34 33 36 78 58 45 0A 20 20 01 2E
02 03 21 77 4D 94 12 13 05 03 04 11 01 16 15 07
06 20 23 09 07 07 83 01 00 00 66 03 0C 00 10 00
80 8C 0A D0 90 20 40 31 20 0C 40 55 00 B8 18 32
00 00 18 01 1D 00 BC 52 D0 1E 20 B8 28 55 40 B8
18 32 00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96
00 B8 18 32 00 00 18 01 1D 00 72 51 D0 1E 20 6E
28 55 00 B8 18 32 00 00 1E 8C 0A D0 90 20 40 31
20 0C 40 55 00 CB 18 22 00 00 18 00 00 00 00 69
* Other names and brands are the property of their respective owners. *

 

 

Symptom descripton:
Every so often (typically once in every 8 hour window, but can be at any time), whether the machine is in use or not, the display would get completely distorted, with vertical bars appearing and keyboard/mouse inputs are not responsive. a short click on the power off does not cause windows to shut down and I conclude that windows is completely frozen.
At first I suspected this is related to sleep modes, but i've ruled that out since: 1. I've disabled sleeping. 2. It happens even when i'm actively using the computer. Browsing the web, or watching a film.
It will also happen at random points into the night. Last crash was at 5AM. Machine was idle since 11pm... so it doesn't seem directly related to sleeping - as it took a long while to crash.
I'm attaching a picture of the display when the freeze occurs (this specific instance happened while i was browsing a news website), picture taken by mobile phone:
IMG_20120402_223344.jpg
Anyone have any ideas what could cause this?

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