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Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Mar 18, 2012 8:05 PM

Hi Intel SSD community/support.

This is my first post here. As a desktop user with good Intel SSD experiences, I naturally decided upon an Intel product for reliability and performance as an upgrade to my MSi Windpad 110W Tablet. SPECS.

I replaced the stock Sandisk 32GB SSD with the;

* Solid State (SSD) - Intel - SSDMAEMC080G2C1
Intel 80GB SSD, 310 Series, mini PCIe mSATA 3Gb/s, Read 200MB/s, Write 70MB/s, OEM

Under Windows 8 Consumer Build - the SSD causes the OS to hang and become unbootable after initial clean install (once any device driver install or Windows Update is attempted). Under a clean install of Windows 7 - with all drivers and updates completed, the Win8 Boot disc will not even load allowing an upgrade install (hands also).

However - the stock 32GB Sandisk SSD performed the Windows 8 install without any issues, and allowed driver updates and Windows Updates to occur - never once crashing, hanging or making the OS unbootable.

I can only deduce that the Hardware/Driver of the Intel SSD is the root cause of the issue. Right now, WIndows 7 is performing with no issues on the same Tablet device with the installed Intel 310 series SSD. I also installed 4GB of RAM (replacing 2GB stock) - however memtest and other diagnostics proved there was no Win8 issue with the RAM.

Can you please confirm;

A. If you have any suggested driver updates or fixes for this issue and/or

B. My Australian warranty/refund position (purchase was last week).

Here's a link to others confirming the same issue: link

Thank you.

Sheeds.

http://www.wpdownunder.com

PS - I was aiming to do a Win8 preview write-up on my website and need this issue resolved first.

1. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Mar 18, 2012 8:27 PM (in response to WPDownUnder)

Also posted an issue thread in the Windows 8 sub-forum at MS Answers.
LINK.
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2. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Mar 20, 2012 3:11 PM (in response to WPDownUnder)

Can someone from Intel SSD support please respond?
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3. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

swotime Mar 23, 2012 8:55 AM (in response to WPDownUnder)

Intel... Hello? A bunch of us are having this same issue with the Intel 310 series SSD mSATA. Please respond...
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4. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Apr 2, 2012 2:59 AM (in response to swotime)

Still no comments?

What's the refund policy based on the drive not working, when cheaper, slower mSata devices like the stock MSI Windpad Win7 Sandisk 32GB SSD does work with Win8?

:/
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5. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Apr 3, 2012 8:13 PM (in response to WPDownUnder)

Here is the spec sheet for the Sandisk stock MSi Windpad SSD that does work with Win8 no issues:

http://www.ssdltd.com.au/Products/ProductManuals/SSD_P4_-_SATA_-_Product_Manual_Rev1_1%20November%202010.pdf

Model: SDSA4DH-032G
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6. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Apr 3, 2012 9:02 PM (in response to WPDownUnder)

Intel Australia(?) have now raised a trouble ticket on this matter - after I called them today. A very helpful technical customer service person has advised they will report back to me on this ticket and their findings.
I will naturally update here when they do
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7. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

swotime Apr 5, 2012 9:31 PM (in response to WPDownUnder)

I, too, went back to the stock drive and it worked flawlessly. The lack of response from Intel will solidify my commitment to never purchase another intel drive again... once bitten, twice shy. Thanks for the post, Sheeds.
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8. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Apr 5, 2012 9:38 PM (in response to swotime)

Cheers swotime.

I received this reply from them a short time ago:

"We did a simulation in our laboratory using Windows 8 consumer build and a solid state drive on an Intel based system. Was able to successfully installed the operating system and Windows update without encountering the said issue. Since Windows 8 is not yet officially release, we are not able to investigate further, perhaps we can wait for the official release to further investigate in case the issue persist. Hope the above information clarify. Again, thank you for bringing this matter to our attention."

I have asked;

A. Did they test the mSATA 310 series drive (not a regular SATA drive)?
B. Have they tried it on an ARM CPU based tablet system - NOT an intel system as they reported above?

Not sure their simulation was ever going to give us answers if NO to either of the above!

Cheers.
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9. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Apr 5, 2012 11:06 PM (in response to WPDownUnder)

Apparently their simulation was tried on a different series SSD (510) and on an intel based CPU/Desktop system.
How that was ever going to reflect our issues - I do not know!

Waiting to hear back.
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10. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Apr 7, 2012 4:54 AM (in response to WPDownUnder)

Here we go. Intel's latest technical support reply:

"Our testing shows the compatibility you've mentioned is not with Intel SSD and Win8 but also including AMD-based chipset, this would need to be further investigated upon official release of Windows 8."

So it's the combo of Windows 8 and the AMD chipset/CPU which is causing incompatibilities with the Intel 310 series mSATA SSD! Damn.
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11. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

swotime Apr 6, 2012 12:10 PM (in response to WPDownUnder)

Thanks, Sheeds. At least that shed some light. I'll likely use the stock drive for the time being and I'm sure by the time they get around to fixing the issue, mSATA drives will be dirt cheap and I'll be getting a bigger drive that's NOT Intel :-).
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12. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Apr 6, 2012 4:51 PM (in response to swotime)

Well here's a quick summary from the MSi Windpad thread over at the tablet forums that a user made:

Sandisk SSD + AMD chipset + Win 7 = Everything OK
MydigitalSSD + AMD chipset + win 7 = Everything OK
Intel 310 SSD msata + AMD chipset + Win 7 = Everything OK
Intel 310 SSD msata + Intel chipset + Win 7 = Everything OK

Sandisk SSD + AMD chipset + Win 8 = Everything OK
MydigitalSSD + AMD chipset + win 8 = Everything OK
Intel 310 SSD msata + Intel chipset + Win 8 = Everything OK
Intel 310 SSD msata + AMD chipset + Win 8 = NOT OK
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13. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Apr 7, 2012 4:59 AM (in response to WPDownUnder)

I followed up tech support from Australia, logged a help ticket and discovered the answer this way. With over 1K views of this post over 3 weeks - there was NOT a SINGLE reply from intel staff here.
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14. Re: Intel 310 series SSD mSATA driver conflicts Windows 8 Consumer Build

WPDownUnder Apr 9, 2012 4:44 AM (in response to WPDownUnder)

Now intel are saying they won't support a refund.....
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