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  • 15. Re: DZ68BC Front Case USB 3.0 Not working Properly
    AlanScott1 Community Member
    Currently Being Moderated

    Ron,

     

    Looks like we were both posting at the same time, LOL. 

     

    If I understand correctly, you deleted all the old device entries then re-inserted; at which point it worked for a bit and then stopped working.

     

    One other item from my earlier post....   Have you gone into the BIOS and reset all settings to defaults?  I assume you did an upgrade to 0027 from whatever was on the board coming out of the box.  When upgrading, sometimes the old BIOS parameters can cause issues with the new BIOS.   Doing a "load defaults" in the BIOS will eliminate that possibility.

     

    Beyond that, my offer to explore additional settings / drivers / hardware combinations with you stands.  There must be something different between our configurations, since my front USB3 ports are working correctly.  Either that, or you just have some bum circuitry on your particular board.

     

    --Alan

  • 16. Re: DZ68BC Front Case USB 3.0 Not working Properly
    Silverfox11407 Community Member
    Currently Being Moderated

    Alan i did create the correct line and variable value of 1

     

    I also did initiate the view hidden files and deleted or uninstalled ALL previously detected devices under both Storage Volumes & USB that showed up slightly greyed out.

     

    I did resort to default settings before applying the update but afterwards initiated my previous few settings like 1600 for the ram speed & disable the processor C states.

     

    I spoke to a few other folks that could not get there front USB ports working using the internal USB 3.0 header regardless of which Bios update they had used and two of these guys bought this board when it was first released to the public.

     

    In regards to the possible circuitry being the problem it is unusual if that were the case then why does any & ALL USB 2.0 devices work properly when inserted into the DZ68BC USB 3.0 internal header. So i do not suspect a circuit problem and the board is not grounded or how would the 2.0 devices work just great.

     

    Regards, Ron

  • 17. Re: DZ68BC Front Case USB 3.0 Not working Properly
    AlanScott1 Community Member
    Currently Being Moderated

    Silverfox11407 wrote:


    In regards to the possible circuitry being the problem it is unusual if that were the case then why does any & ALL USB 2.0 devices work properly when inserted into the DZ68BC USB 3.0 internal header. So i do not suspect a circuit problem and the board is not grounded or how would the 2.0 devices work just great.

     

    Hi Ron,

     

    As regards USB2 devices working...  They don't use all the connections.  USB3 devices use 5 additional pins not used by USB2, so if the problem was with one of those lines you wouldn't see a problem with USB2.  As well, timing and handshake is different.

     

    Now I don't know if the following is good news or bad news....

     

    I was just able to re-create the problem you described.  I have a "StarTech USB3 and Esata Docking Station" that I previously used only via the Esata port.  I put a WD drive in it, plugged it into the front USB3 port, and powered up.  It was detected (sound and "installing new hardware"), followed a few seconds later by repeated "disconnect" and "connect" sounds.  Kept connecting and disconnecting, never showed up as a drive in "My computer".  Sounds like exactly what you described with your Adata memory stick.

     

    Plugged that same docking station and drive into the rear USB3 port, and it worked just fine.  So here are my mixed results:

     

    1. StarTech USB3 docking station (uses JMicron JMS359 chipset) --  FAILS on front USB3, works fine on rear USB3.
    2. Corsair 16gb USB3 Flash Voyager -- Works perfectly, on front and back USB3.
    3. Rosewill USB3 hard drive enclosure (uses AsMedia ASM1051 chipset) -- Works perfectly, front and back USB3

     

    So that's (2) manufacturer's devices that work fine on both front and back USB3, and one manufacturer's device that fails on the front USB3 but works on the rear USB3.  What chipset does your Adata stick use?

     

    Obviously something is "different" about the front vs rear ports, but it appears some manufacturer's devices can cope and some cannot.  And that brings me back to something I mentioned earlier, the event log errors recorded at each boot.  The error at boot is "Driver PCI returned an invalid ID for a child device (FFFFFFFFFFFFFFFF00).  This comes from the initial PCI enumeration that identifies the Renesas USB3 controllers and root hubs.

     

    The first controller/hub (the rear ports) is identified with this device instance path:

    PCI\VEN_1033&DEV_0194&SUBSYS_201C8086&REV_04\4&19C896CA&0&FFFFFFFFFFFFFFFF00

    The second controller/hub (the front ports) is identified with this device instance path:

    PCI\VEN_1033&DEV_0194&SUBSYS_201C8086&REV_04\FFFFFFFFFFFFFFFF00

    .

    Notice the difference?  The second controller is responding with an invalid ID (note the missing section).  Perhaps there is a PCI driver expert amongst us that can confirm, but I am pretty sure this ID is coming from the Renesas firmware in response to enumeration by the PCI driver.

     

    I always considered this error to be a nuisance as I had not experienced any issues.  But now I wonder...  Since this happens on the second controller and hub (the front panel, or "hub#0002"), it is not a far stretch to speculate it might be related to the problem with SOME devices not functioning correctly on the front ports.

     

    I have not been able to find a Renesas USB3 firmware update newer than the 4015 from a reliable source.

     

    --Alan

  • 18. Re: DZ68BC Front Case USB 3.0 Not working Properly
    Silverfox11407 Community Member
    Currently Being Moderated

    Alan i have no clue as to what specific chipset the below Adata S102 16gb USB 3.0 Flash Drive uses without contacting the manufacturer:

     

    http://www.newegg.com/Product/Product.aspx?Item=N82E16820211572

     

    The only other known working USB 3.0 device i have is the below AFT Multicard reader i purchased & installed in one of the front 5.25" bays and routed the two supplied cables out to the rear of the Storm Enforcer case and have them plugged into the rear DZ68BC  I/O USB 3.0 ports and the device works fine plus it does have one USB 3.0 port i can use in the front of the case. I built this rig to primarily use for both photo & video editing thus the reason for the USB 3.0 needed transfer rates and this card reader works great for the large files.

     

    http://www.newegg.com/Product/Product.aspx?Item=N82E16820176023

     

     

    I could unplug the AFT card readers individual USB 3.0 cables from the rear of the case and plug them into the DZ68BC USB 3.0 internal header using the adapter i purchased just to see if it would work. Highly unlikely it will though.

     

    Im just happy i have at least one front USB 3.0 port that works housed with the AFT Multicard reader.

     

    It would be nice if i and others could resolve this issue to have a few more vacant working USB 3.0 ports for any future USB 3.0 device purchases.

     

    If not it surely wont be the 1st time i have encountered a seemingly unsolvable issue and wont be the last for me anyways.

     

    Regards, Ron

  • 19. Re: DZ68BC Front Case USB 3.0 Not working Properly
    AlanScott1 Community Member
    Currently Being Moderated

    Ron,

     

    I hear you...   At this point, I am going to *hope* it is a Renesas firmware issue, AND that we will see a newer firmware that fixes it.   Clearly the PCI ID's are wrong for the controller/hub associated with the motherboard header, but of course I can't say for sure that is the problem.

     

    Very strange that it works with some devices, and fails with other devices of the same type (all mass storage devices).  Also very strange that the devices which fail on the motherboard header work correctly on the rear ports...  But again, that could be related to the 4015 Renesas firmware and invalid PCI IDs it generates for the second (motherboard header) usb3 controller/hub.

     

    For now, I'm just glad that the devices I normally use with the front USB3 port (the Corsair 16gb USB3 flash drive, and the Rosewill USB3 / Sata enclosure) both work perfectly with the front panel USB3 ports.  The Startech dock that doesn't work with the front ports also has an Esata port, and that works great so no need to use it with USB3.

     

    I'll keep my eyes peeled for a newer Renesas firmware, and post here if I find anything.  Since the same Renesas chipset is used on boards by other manufacturers, we might see a compatible Renesas firmware update elsewhere (Gigabyte, Asus, etc) sooner than here.

     

    Also interested to know what you hear from your Intel case, so please let us know how that turns out.

     

    --Alan

  • 20. Re: DZ68BC Front Case USB 3.0 Not working Properly
    Silverfox11407 Community Member
    Currently Being Moderated

    Alan which exact one of the below Corsair 16gb flash drives do you have ?

     

    I can always use another and will purchase the exact one you have for testing purposes:

     

    http://www.newegg.com/Product/ProductList.aspx?Submit=ENE&DEPA=0&Order=BESTMATCH&N=100006650&isNodeId=1&Description=Corsair+16gb+USB3+Flash+Voyager&x=19&y=22

     

    Regards, Ron

  • 21. Re: DZ68BC Front Case USB 3.0 Not working Properly
    AlanScott1 Community Member
    Currently Being Moderated

    Ron,

     

    The one I have is the model CMFVY3S-16GB (the "blue" one pictured at the Newegg link you posted).

     

    And for reference, here is the Rosewill USB3/Esata enclosure I am using:

      http://www.amazon.com/gp/product/B005KGNXTE/ref=wms_ohs_product

     

    Both of the above work with the front and rear USB3 ports on my DZ68BC.  The Renesas utility also detects when they are plugged into a USB2 port, and pops up a message telling you it is a USB3 device and can "work faster" if you plug it into a USB3 port.  (And it does work way faster on USB3, copies are lightning fast!)

     

    The StarTech USB3/Esata Dock works fine on the rear USB3 ports (and the Esata port).  But on the front USB3 ports, it repeatedly "connects/disconnects" and generates all kinds of errors in the event logs.  Here's a link to that model:

       http://www.amazon.com/gp/product/B0055PL2YI/ref=oh_o00_s00_i00_details

     

    I did some more searching this morning for a newer Renesas firmware -- cannot find anything newer than the 4015 we currently have.  While searching, I did see messages in other computer forums like Sony, Lenovo, and Alienware reporting the same issue.  The common link is they also use the Renesas USB3 controllers, so I'm thinking even more that the fix will have to come from Renesas.

     

    --Alan

     

    Message was edited by: Alan Scott.  Added info on Rosewill enclosure.

  • 22. Re: DZ68BC Front Case USB 3.0 Not working Properly
    Silverfox11407 Community Member
    Currently Being Moderated

    Alan the below Adata i have also is recognized by the Renesa utility and pops up stating the same thing you describe when i plug it in a USB 2.0 port. But yet it wont work in the USB 3.0 internal DZ68BC BB header feeding the front USB 3.0 case ports.

     

    http://www.newegg.com/Product/Product.aspx?Item=N82E16820211572

     

    I will order the exact one you have below just for the heck of it and test it out.

     

     

    http://www.newegg.com/Product/Product.aspx?Item=N82E16820233210

     

     

     

     

    Regards, Ron

  • 23. Re: DZ68BC Front Case USB 3.0 Not working Properly
    AlanScott1 Community Member
    Currently Being Moderated

    Silverfox11407 wrote:

     

    Alan the below Adata i have also is recognized by the Renesa utility and pops up stating the same thing you describe when i plug it in a USB 2.0 port. But yet it wont work in the USB 3.0 internal DZ68BC BB header feeding the front USB 3.0 case ports.

     

    http://www.newegg.com/Product/Product.aspx?Item=N82E16820211572

     

    I will order the exact one you have below just for the heck of it and test it out.

     

     

    http://www.newegg.com/Product/Product.aspx?Item=N82E16820233210

     

     

     

     

    Regards, Ron

     

    Ron,

     

    Ok -- I'll cross my fingers for you.  :-)

     

    Given that some devices work and others do not, I am not sure who to blame at this point.  My best guess is that there is a problem in the Renesas firmware, but then why would some devices work just fine?  I wonder if some devices aren't implementing USB3 correctly?  That seems unlikely, but at this point I don't have any way to tell whether the device or the controller is really at fault.

     

    --Alan

  • 24. Re: DZ68BC Front Case USB 3.0 Not working Properly
    Silverfox11407 Community Member
    Currently Being Moderated

    Alan, i did re-contact the Intel " Live Chat " support folks and spoke to the same employee that gave me a case number last week to see if they had any new feedback or solution. I will let you decipher & respond if you wish to what they are now telling me to try:

     

    Quote:

     

    " Install the latest 0028 Bios Update and see if your problem is corrected. If NOT then we will replace the Motherboard with a tested one. "

     

    ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

     

    All i can say is nowhere in ANY of the 4 Bios Update Release Notes rendered by Intel since this board has been in production addresse`s or resolves the issue i and others are experiencing.

     

    The below is the ONLY item pertaining to any USB 3.0 error occurrence that was fixed and it is definitely NOT the issue myself, others, and you have now seen with USB 3.0 devices using the internal DZ68BC BB header 19pin connection:

     

    Only Release Note Remedy Below in the 0028 Bios Update is also depicted in the 0027 Release notes:

     

     

    http://downloadmirror.intel.com/20965/eng/BC_0028_ReleaseNotes.pdf

     

    FIXED ISSUE WHERE USB 3.0 WILL SHOW YELLOW MARK IN DEVICE MANAGER AFTER ENABLING USB OPTIMIZATION IN BIOS.

     

    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

     

    Well the above is definitely NOT the issue we have been discussing here is it ? 

     

    There is no way i will go to the trouble of swapping out the motherboard and then see the same problem.

     

    I can say this will be the last Intel MB i purchase, just cross my fingers, & go back to Asus or Gigabyte.

     

    Thanks for ALL your Help, " Its Been Fun ! "

     

    Regards, Ron

  • 25. Re: DZ68BC Front Case USB 3.0 Not working Properly
    AlanScott1 Community Member
    Currently Being Moderated

    Ron,

     

    It is possible (likely) that BIOS releases do include some things that are not detailed in the public release notes.  But I agree, it is unlikely 0028 contains any fix for what you are seeing.  Still, it is easy enough to do that you might give it a try and at least tell Intel "been there, done that, didn't help."

     

    I also agree that the problem isn't specific to your motherboard, so swapping for another is unlikely to help.

     

    Unfortunately, I found some similar complaints with other brand boards/computers that use the same Renesas chipset -- so going with a non-Intel board is no guarantee either.  It really looks to me like the problem is with the Renesas firmware.   All that Intel (and the other board manufacturers) can do is pressure Renesas for a fixed firmware.  They may be doing that -- and I certainly hope they are -- but that kind of intra-manufacturer dialog is seldom aired for the public to see.

     

    You can go to just about any venue and find lots of complaints with Asus, Gigabyte, MSI, ASRock, and all the others.  I just looked at the NewEgg reviews for some Gigabyte and Asus Z68 boards, and they all had 20-30% "1 star" reviews, some with comments wishing they could give "0 stars".   The DZ68BC does a little better on that score, about 18-20%, but my point here is that EVERY board from EVERY manufacturer has something that is problematic.  Pick your poison, I guess, as none of them get even close to 99% perfect.

     

    So if your DZ68BC is working well otherwise, I would give Intel a little time to get a fixed firmware from Renesas.  The alternative (going with another manufacturer's board) could have the same problem if it uses Renesas, and/or could have other problems without a workaround that is as easy as plugging in a USB3 hub.

     

    Of course that's all very easy for me to say, since the USB3 devices I use are working just fine with this board!   

     

    Good luck -- There are probably others following this thread, so do let us know if you try 0028 and what the results are.

     

    --Alan

  • 26. Re: DZ68BC Front Case USB 3.0 Not working Properly
    Silverfox11407 Community Member
    Currently Being Moderated

    Alan i will post an update when and if i try the 0028 update.

     

    I totally agree about issues with ALL the current crop of motherboards regardless of Brand name. I was merely being a little sarcastic.

     

    UPDATE:

     

    While considering just purchasing an add-on USB 3.0 multiport PCI card and plugging it in one of the spare slots, plus buying a few USB 3.0 cables and get the front CoolerMaster USB 3.0 ports working and just forget about the DZ68BC internal USB 3.0 header i ran across a review made by a consumer posted at Newegg on 3/1/12 reviewing the below Rosewill USB 3.0 PCI card he purchased.

     

    Click on the link below & then click " Reviews " & read the 7th review post down from a guy named " JAK " and read his " Cons " notes:

     

     

    http://www.newegg.com/Product/Product.aspx?Item=N82E16815166026

     

    ---------------------------------------------------------------------------------------------------------------

     

    Renesa has indeed released a new USB 3.0 Version 2.1.28.1 on 1/19/12 versus the Renesa USB 3.0 Version 2.1.28.0 that Intel still has listed on their Intel download center driver site that i initially used and have installed at present and you & others probably do also.

     

    Here is the latest Renesa USB 3.0 Driver Version at the top of their Driver page:

     

    http://www.station-drivers.com/page/renesas.htm

     

    --------------------------------------------------------------------------------------------------------------

     

    I will d/l these latest Renesa USB 3.0 drivers and install them just for the heck of it and see what happens.

     

    What do you think ?  Worth a try ?

     

    Regards, Ron

  • 27. Re: DZ68BC Front Case USB 3.0 Not working Properly
    AlanScott1 Community Member
    Currently Being Moderated

    Ron,

     

    We've been reading the same stuff, LOL.   I saw that review, as well as several comments here on this forum (just search for "Renesas") for other Intel motherboards.  Seems like lots of problems with Renesas, any way you slice it.

     

    I saw the ".1" drivers, but have not tried them.  Worth a try...  But if the "PCI ID" issue I described is the problem, that happens *before* the drivers load so it will take a firmware update to fix that.

     

    If I was in the market for a PCI card, I would look for one with the TI chipset instead of Renesas.  I've seen reviews saying the SIIG card uses the TI chipset, and it gets good reviews.

     

    --Alan

  • 28. Re: DZ68BC Front Case USB 3.0 Not working Properly
    Silverfox11407 Community Member
    Currently Being Moderated

    Appears the S11G USB 3.0 pci cards use the NEC chipset so i dont know exactly where to find out which specific drivers these below use:

     

    http://www.newegg.com/Product/Product.aspx?Item=N82E16815150209

     

     

    http://www.newegg.com/Product/Product.aspx?Item=N82E16815150161

     

     

    Regards, Ron

  • 29. Re: DZ68BC Front Case USB 3.0 Not working Properly
    AlanScott1 Community Member
    Currently Being Moderated

    Ron,

     

    Right you are...  Looks like the current SIIG card (the one you linked to) uses NEC/Renesas too.  :-(

     

    The older model used a TI chipset, but looks like it is no longer available (at least it shows "deactivated" on NewEgg site, I haven't searched for it elsewhere).

    http://www.newegg.com/Product/Product.aspx?Item=N82E16815150222

     

    Actually...  Since the rear ports work fine, I think I'd go with a powered usb3 hub instead of a PCIe card.  Gets you 3 more ports (4, less the one it connects to) and they are powered externally rather than having more load on internal power supply (the PCIe cards need a molex or floppy connection from power supply in addition to bus power).

     

    The real irony is that a new firmware could come out tomorrow and fix the onboard problem, or it might never be fixed....  No way to know.

     

    Still strange how it affects some devices and not others.  I played around some more with the "Startech USB3/Esata docking station" this afternoon.  Works fine on Esata, and works fine connected to the rear USB3 ports or USB2 ports.  But if I connect it to the front USB3 ports, it repeatedly connects/disconnects for a while, and never shows up as a drive.   Yet the Corsair 16gb USB3 stick and the Rosewill USB3 enclosure work fine with all the ports, including the front USB3.  Very strange.

     

    --Alan

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