14 Replies Latest reply: Feb 11, 2014 10:48 AM by Acupro RSS

S5000VSA running ESRT loses RAID configuration on restart.

Dale@Business-ware.com Community Member
Currently Being Moderated

Just activated the ESRT capabilities on a clients S5000VSA that had been running Windows software RAID when we upgraded them to Windows Server 2008 Standard.

 

RAID drives are recognized, can be configured via BIOS or web console and run just fine BUT when we restart the machine the RAID configuration is GONE!

 

We can reconfigure and restart at that point and system runs just fine ...... until next restart.

 

All other BIOS settings are stored and work properly.

 

Any ideas?

  • 1. Re: S5000VSA running ESRT loses RAID configuration on restart.
    edwardzh Community Member
    Currently Being Moderated

    Seems like ESRT2 driver issue... Did you load latest driver during installation?

  • 2. Re: S5000VSA running ESRT loses RAID configuration on restart.
    Dale@Business-ware.com Community Member
    Currently Being Moderated

    Edward:  Thanks for reply and suggestion.  Latest driver is loaded and functional on the server.  I have also successfully loaded and used the web console to check, update, etc. the array.  If I understand properly the configuration is stored on the drive array so the driver would be suspect.  Would it be possible that the driver would fail to write the config info while running the normal operations of the array for the OS properly?  Dale

  • 3. Re: S5000VSA running ESRT loses RAID configuration on restart.
    edwardzh Community Member
    Currently Being Moderated

    Is it a SAS or SATA board? Could you double confirm the driver version?

  • 4. Re: S5000VSA running ESRT loses RAID configuration on restart.
    Dale@Business-ware.com Community Member
    Currently Being Moderated

    Edward:  Drives are SATA.  Driver confirmed.  Please see attached pdf.  Maybe I'm missing something here in that everything BUT the config seems to be working properly!?  If I can communicate with the array using the web console would that confirm the proper installation of the driver?  Anything else I can do to test the driver?  The server is in service at a remote location but I can gain access physically if I need to.  I would need to be there for any restarts just in case!  Thanks for sticking with me on this one!!  Dale

  • 5. Re: S5000VSA running ESRT loses RAID configuration on restart.
    edwardzh Community Member
    Currently Being Moderated

    Can you run the sysinfo utility and post the log files here? And are you using a hot swap backplane? 

  • 6. Re: S5000VSA running ESRT loses RAID configuration on restart.
    Dale@Business-ware.com Community Member
    Currently Being Moderated

    Edward:  No hot swap installed.  Simple SATA drives connected directly to the MB.  Will run SysInfo and post results ASAP.  Tnx, Dale

  • 7. Re: S5000VSA running ESRT loses RAID configuration on restart.
    Dale@Business-ware.com Community Member
    Currently Being Moderated

    Edward:

     

    SysInfo output attached.

     

    My apologies for the long delay!

     

    Problem still exists.

     

    Appreciate your response and recommendation(s).

     

    Dale

  • 8. Re: S5000VSA running ESRT loses RAID configuration on restart.
    edwardzh Community Member
    Currently Being Moderated

    Dale,

     

    I don't see any errors in the RAID log. Some board information are missing from the sysinfo log, but seems you're running a quite old BIOS/firmware package. Please upgrade the BIOS/FW package. The ESRT2 OpROM is included in BIOS update.

     

    Also, I noticed that you're mixing four different HDDs, and none of them are in the Tested hardware list. Non-validated components may cause unexpected behaviors.

     

    Edward

  • 9. Re: S5000VSA running ESRT loses RAID configuration on restart.
    Currently Being Moderated

    I have the same problem on S5000PAL, running CentOS 5.0. After reboot, configuration of logical drives is lost, I have to enter the configuration utility (via Ctrl-E) and configure the disks. There are 4 SATA drives, configured as RAID 1 (2 logical drives). Any help is really appreciated.

  • 10. Re: S5000VSA running ESRT loses RAID configuration on restart.
    Currently Being Moderated

    I am have the same problem. I config the raid for 1. I load win2003r2 . hit f6, load the lastest esrt driver. seem to load ok. when it restarts the raid config is lost. show the to hds ( 2 wd 150G 10,000rpm sata) but does not show it being online. Have to ctrl e to reconfig. Am I doing something wrong? What is the problem????

  • 11. Re: S5000VSA running ESRT loses RAID configuration on restart.
    Currently Being Moderated

    Saw your post about the ESRT configuration loss at restart and wondered if you were ever successful in resolving the problem.

     

    We just replaced the MB in our client's server that is having the issue and the problem REMAINS!

     

    We will be updating ALL the firmeware, etc. this weekend and trying again.

     

    Please let me know what your status is on this.

     

    Thanks,  Dale

  • 12. Re: S5000VSA running ESRT loses RAID configuration on restart.
    Currently Being Moderated

    Saw your post about the ESRT configuration loss at restart and wondered if you were ever successful in resolving the problem.

     

    We just replaced the MB in our client's server that is having the issue and the problem REMAINS!

     

    We will be updating ALL the firmeware, etc. this weekend and trying again.

     

    Please let me know what your status is on this.

     

    Thanks,  Dale

  • 13. Re: S5000VSA running ESRT loses RAID configuration on restart.
    Currently Being Moderated

    I did a firmware upgrade a while ago and it seemed to work after first boot, but on the next boot (which was like a month later as it is a production system), the problem was still there, disk configuration was gone, had to be entered manually again.

     

    I wonder if there is a sysinfo utility for Linux, because I only found a Windows version.

  • 14. Re: S5000VSA running ESRT loses RAID configuration on restart.
    Acupro Community Member
    Currently Being Moderated

    After much reading and searching I discovered the solution, yes solution, to
    this problem. First let me give you the scenario I had that led to the
    solution.

     

     

    I had an SBS 2003 that a customer wanted to repurpose (I know, he should
    just give it up). I brought it back to my office and realized that there was
    data I had missed and needed to get back to. I booted the server in my office
    and got to the data (this proved all hardware worked and that it all worked
    under SBS 2003). After removing the data I set about wiping the server and
    starting fresh using an OEM copy of SBS (the very same version that had been
    used in the previous installation back when installed I think in 2006). The
    machine dutifully booted to the CD-ROM,I had downloaded the latest F6 drivers
    (14.06.1007.2011) from the Intel website and I used SBS to delete all
    partitions and began the installation process. When the machine rebooted to
    load the GUI installation the machine refused to boot to the RAID array. After
    some troubleshooting I determined that the RAID configuration was gone,
    vanished, as if it never existed. Thus began 5 hours of conversations with
    Intel techs and headaches as I tried to figure out what was happening. Fairly
    quickly and with absolute denial from the Intel technicians I surmised the
    problem was in fact the F6 driver Intel had made available on its site. All
    other pieces to the puzzle were unchanged from the initial install so it had to
    be the problem.

     

     

    Here are the symptoms:

     

     

    1) You used Version 14.06.1007.2011 (and perhaps some earlier versions as
    well) of the ESRT2 driver

     

     

    2) Every time the machine boots Windows your RAID configuration is lost on
    next boot

     

     

    3) If you power off before booting Windows you will discover the RAID
    configuration is never lost (test this with a bootable CD)

     

     

    Cause:

     

     

    Version 14.06.1007.2011 (and perhaps some earlier versions as well) of the
    RAID driver causes some problem with S5000 boards and Windows that results in
    said behavior.

     

     

    Solution:

     

     

    Find a older version (not the latest as some have suggested) of the driver.
    I found version 13.10.0708.2009 here: Download
    Center
    . I found this by searching for drivers for Windows Server 2000 and
    hoping beyond hope that it would include other versions of Windows. IT DOES!
    This will work for Server 2003 and Server 2000. Those with server 2008 will
    need to find another solution.

     

     

    After wiping the drives again and using that version of the F6 driver the
    reboot problem went away. If you have already installed Windows I do not know
    if you can change the F6 driver but this will get you headed in the right
    direction.

     

     

    Recommendation: Intel can you please pull down Version 14.06.1007.2011 of
    the ESRT2 driver for SBS 2003 from the S5000VSA downloads site. It breaks the
    server!

     

     

    Hope this helps,

     

    Chris Chenoweth

    Acupro Oregon

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