3 Replies Latest reply: Mar 20, 2012 8:34 AM by Sergio_@intel RSS

Unwanted app

JCattell Community Member
Currently Being Moderated

I bought and downloaded an app which I found I did not like. How can I delete it from My Apps on IntelAppUp


  • 1. Re: Unwanted app
    Sergio_@intel Community Member
    Currently Being Moderated

    Hello,

     

    I understand that you wish to cancel an application from your Intel AppUp(SM) center account.  I’ll be more than glad to help you.

     

    Purchases can be canceled and deleted within the first 24 hours for the initial installation of paid applications.

     

    I checked your account profile and it seems that you are running version 3.1 of the Intel AppUp(SM) center.

     

    To cancel a purchase, login within your account, click on your name (on the top of the screen), click on the transaction history tab.

     

    Select the application you wish to cancel then on the “Options” drop-down next to the application select cancel purchase. By doing this, the system will cancel your purchase and uninstall the application from your system.

     

    For more information please check the following url:

     

    http://communities.intel.com/docs/DOC-4664#Q_Can_I_try_software_applications_before_I_buy_them

     

    In case you need more assistance or if you have more questions do not hesitate in contact us back.

     

     

    Regards

    Sergio S.

    Intel AppUp(SM) center Support

  • 2. Re: Unwanted app
    JCattell Community Member
    Currently Being Moderated

    Sorry I have not got back sooner.

     

    I do not want to cancel the purchase I am not looking for a refund. I now have 2 apps I bought which are not very good and I want to delete them from IntelAppUp. It is more than 24 hours since I bought them but I cannot get rid of them

     

    Please advise

  • 3. Re: Unwanted app
    Sergio_@intel Community Member
    Currently Being Moderated

    Hello,

     

    Currently the only option available for our customers is to cancel a purchase within the first 24 hours period; however, the ability to remove applications manually from "My Apps" tab section is not available at this time.  Currently we will try to enable this feature on future releases of the Intel AppUp(SM) center client. We do apologize for any inconvenience that this situation may cause you.

     

    We appreciate your feedback in this matter.

     

    Regards

    Sergio S.

    Intel AppUp(SM) center Support

More Like This

  • Retrieving data ...

Legend

  • Correct Answers - 4 points
  • Helpful Answers - 2 points