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Intel HD Graphics D3D

SUKHOO Community Member
Currently Being Moderated

Hi. I am running a PC with the following : DH55TC Mboard, Core i3-540 processor, 6Gb RAM, OS WIN 7 x64.

I just intalled Need for Speed THE RUN.

All latest Intel  drivers available have been installed.

When I try to launch the game I get the following error " failed creating D3D device of at least version 10.0 on adaptor ' Intel HD Graphics'. Error is ''DXGI_ERROR_UNSUPPORTED".

I launched Dxdiag, and it showed DirectX 11 installed with all accelerators enabled.

I have installed the same game on another PC wtih same configuration as mine, except the other PC has a graphics card.

On the other PC the game launches perfectly.

I really cannot understand where the problem arises.

Need help with this issue.

Thanks.

  • 1. Re: Intel HD Graphics D3D
    Flying_Kiwi Community Member
    Currently Being Moderated

    Perhaps your system doesn't meet the minimum system requirements without a discrete graphics card? What does the software say on the box in this regard? You may find that allowing more memory for your onboard graphics makes a difference so check what options are available in your BIOS settings for this.

     

    You may also find that there's an upgrade from the game vendor to address this - have a look at their website to see.

  • 2. Re: Intel HD Graphics D3D
    SUKHOO Community Member
    Currently Being Moderated

    I already have  1696 Mb dedicated to graphics use. Ea games has ensured me that there is no problem with the software. I installed the game on another PC (having 1GB graphics card )and it runs well. Actually Intel HD Graphics with 1696Mb memory (+ DirectX 11 ) should be far more better than a graphics card!!!!

    Thanks for your concern.

    Do keep in touch if you have any solution to my problem.

  • 3. Re: Intel HD Graphics D3D
    Flying_Kiwi Community Member
    Currently Being Moderated

    SUKHOO wrote:

     

    I already have  1696 Mb dedicated to graphics use. Ea games has ensured me that there is no problem with the software.

    It's all very well the manufacturer explaining that there's 'no problem with the software' but thats not the right explanation you need and it doesn't explain why you're having these problems does it.

     

    It's important to know if their game is compatible with your hardware (note that incompatibility with certain graphics hardware is not necessarily indicative of a problem with that software) and that's why I asked if your setup meets the minimum system requirements. Even though you have all that graphics memory, have you checked out the BIOS settings associated with your onboard graphics anyway? I don't have that particular board but there are several onboard graphics related settings with my Intel board. There may be other options which make the difference so do some research and trialling different graphics related settings. If the game is designed to run with DirectX 11 are you aware that even though DirectX 11 comes with Win 7, your hardware is only capable of running to a DirectX 10 (or maybe 10.1) standard and it's only the very newest Intel Graphics or certain other brand discrete graphics cards that are capable of DirectX 11? What you wrote above re comparing your setup with a discrete card will not hold water if that discrete card is DirectX 11 capable and the game utilises those capabilities.

     

    Some games publishers produce patches for games which increase compatibility with various graphics hardware so it'd be worth seeing if a patch is available. It'd also be worth trying an uninstall/reinstall from scratch using the installation DVDROM just to reduce the chances of a glitch during installation causing the problem.

  • 4. Re: Intel HD Graphics D3D
    SUKHOO Community Member
    Currently Being Moderated

    i think you are right in what you say.

    i have tried all the graphics settings possible, but nothing happens.

    actually the game needs Dx 10.1 to run.

    what is more surprising is that, my PC is running games that are more "resource hungry" than NFS The Run.

    So like you said, the problem must surely come from the software itself.

    i will contact then again concerning this issue and will see what they have to say,

    thanks

  • 5. Re: Intel HD Graphics D3D
    Flying_Kiwi Community Member
    Currently Being Moderated

    SUKHOO wrote:

     

    actually the game needs Dx 10.1 to run.

    what is more surprising is that, my PC is running games that are more "resource hungry" than NFS The Run.

    So like you said, the problem must surely come from the software itself.

    There you have the problem. Your hardware will only work up to DirectX 10 and not 10.1 but help may be at hand in the form of some sort of patch to enable operation with older hardware. Your plan to get back in touch with the game people is therefore a good one - not because it's a problem with their software I hasten to add - but because your hardware isn't compatible with the game you currently have!

  • 6. Re: Intel HD Graphics D3D
    SUKHOO Community Member
    Currently Being Moderated

    i got a reply from the software vendor.

    he says that the game will run only if a graphics card is installed, no patch is available to resolve this problem.

    very strange, i thought that Intel HD graphics would behave same as a graphics card.

    in fact i am sure that graphics powered by the core i3 is far better than that of a graphics card.

    i am in a dilemna as what to do now.

    cant get any solution from any sides...

  • 7. Re: Intel HD Graphics D3D
    Flying_Kiwi Community Member
    Currently Being Moderated

    SUKHOO wrote:

     

    i got a reply from the software vendor.

    he says that the game will run only if a graphics card is installed, no patch is available to resolve this problem.

    I think this must mean in your specific circumstances. Your built in graphics hardware doesn't meet the minimum requirements ie it's DirectX 10 compatible and not DirectX 10.1 (that .1 at the end makes all the difference) so a discrete graphics card is one way of getting there. Of course the vendor will mean a DirectX 10.1 or greater compatible graphics card because anything less will result in the same situation.

     

    You could contact the vendor again and ask them if an OEM specific version is available for Intel HD Graphics systems which are DirectX 10 compatible, otherwise ask them to produce such a version and see what they say. With the much improved graphics capabilities built into Intel based boards these days (at least compared to how things used to be) if you have plenty of memory and processing power, there may be a possibility of the missing functions being performed in software emulation (ie using the CPU to perfom the more advanced functions that a compatible graphics solution would use its GPU for). It would slow things down and you likely wouldn't have all the graphical equivalent of bells and whistles but at least it would run. Many games even have setup menus and methods which allow you to deselct features that are very demanding with GPUs.

     

    Short of getting such a version or being able to configure things this way, if you really want to run this game it's a case of having to upgrade your system to meet the minimum system requirements (either with a discrete graphics card or a motherboard/CPU upgrade) - that's the price you pay if you want to run 'bleeding edge' games.

  • 8. Re: Intel HD Graphics D3D
    bobnI Community Member
    Currently Being Moderated

    Here is an article with a hierarchy chart showing how integrated video compares to discrete video cards.   http://http://www.tomshardware.com/reviews/fastest-graphics-card-radeon-geforce,3085.html

  • 9. Re: Intel HD Graphics D3D
    Flying_Kiwi Community Member
    Currently Being Moderated

    If it's this artical that you meant to link to bobnI,  although there's lots of cards shown as faster, it doesn't say how much by and it also doesn't consider that even installing the very fastest of discrete cards will likely result in bottlenecks from other areas of the system unless you have a red hot system throughout. If SUKHOO could afford such a system with the best of everything, the butler would likely be tasked with fixing this problem

  • 10. Re: Intel HD Graphics D3D
    bobnI Community Member
    Currently Being Moderated

    My point was to show how integrated graphics rank in relation to a graphics card.  He did say  " I am sure that graphics powered by the core i3 is far better than that of a graphics card" . You don't need to employ a butler to afford a graphics card.

  • 11. Re: Intel HD Graphics D3D
    SUKHOO Community Member
    Currently Being Moderated

    i dont really agree that a discrete graphics card should necessarily be better that an integrated one.

    that's why i chose my PC to run on i core processors with HD graphics.

    as far as i know, most GPU's are having a max of 1024Mb ram, whereas mine is having 1694Mb ram.

  • 12. Re: Intel HD Graphics D3D
    SUKHOO Community Member
    Currently Being Moderated

    my only regret is that Intel should have cornered all the capabilities of what discrete graphics cards can do.

    i nerver thought that i would get such an issue while launching games.

    yesterday i installed Battlefield 3 and it is running smoothly.

    surprisingly both games are from the same vendor, and both need the same hardware requirements.

  • 13. Re: Intel HD Graphics D3D
    Flying_Kiwi Community Member
    Currently Being Moderated

    SUKHOO wrote:

     

    my only regret is that Intel should have cornered all the capabilities of what discrete graphics cards can do.

    i nerver thought that i would get such an issue while launching games.

    yesterday i installed Battlefield 3 and it is running smoothly.

    surprisingly both games are from the same vendor, and both need the same hardware requirements.

    I understand your view and it may be some comfort that Intel is playing catch-up (and quite quickly IMO) to discrete graphics cards. Not so long ago the level of graphics acceleration and general performance within Intel built in graphics systems was fairly useless and there wasn't much you could do with it but now it's becoming much more user friendly by performing many more functions that you'd previously only find with discrete cards. A good example of this is the way the integrated graphics on my (elderly DG45ID) motherboard handle Blu-ray playback capabilities and in many ways that is better than many of the graphics cards that were around at the time were offering. I should say that the amount of memory reserved for graphics (as long as it's not just a token amount) is usually NOT a big player in graphics performance and other things such as the level of DirectX support, no of pipelines and memory technology type play a far more significant role so don't think that additional memory puts your graphics ahead generally.

     

    I suspect one of the games (the one that runs OK) requires DirectX 10 and the one that doesn't requires DirectX 10.1 - that would explain why two games from the same publisher give different results. If you double check the system requirements, that should explain. If they really do have identical system requirements... (doubtfull), then this would be a good question to put to the publishers tech support people.

     

    My post above was to recognise that some people (both you and I included) don't really want to have to fork out for an additional graphics card if we just want to perform fairly regular things with our PCs. It's also recognition that although some graphics cards are very modestly priced, just like other system components, the ones that offer bleeding edge performance to the latest standards... are not. Yes you are right bobnI and being able to afford a butler is not a prerequisite to being able to afford a state of the art graphics card or system (although it would sure help)

  • 14. Re: Intel HD Graphics D3D
    vrkh0012 Community Member
    Currently Being Moderated

    yo sukho have u found the solution for this problem because i also have the same problem

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