3 Replies Latest reply: Dec 5, 2011 12:50 PM by Jose_Intel RSS

    Hot spare disk problem on SRCSASRB

    altitune

      My new RAID 1 array with the OS seem to be faulty. Twice the computer has frozen when I'm using Firefox.

       

      The error message was "Hot spare disk problem on SRCSASRB".

       

      Suggestions?

       

      Asus P5Q PRO, ICH10R, Win 7, OS on two Intel 320 SSDs in the new first RAID 1 array, backup on two WD HDDs in the one-year old second RAID 1 array, Intel Rapid Storage Technology 10.6.0.1002.

        • 1. Re: Hot spare disk problem on SRCSASRB
          Jose_Intel

          Could you please provide us with the system report from the Intel(R) Rapid Storage Technology?

          You can obtain it by going to Help > System Report.

          • 2. Re: Hot spare disk problem on SRCSASRB
            altitune

            Here it is:

             

            (And: I have never had a hot spare disk installed on the system.)

             

            -------------------

             

            System Report

             

            System Information
            OS name:  Microsoft Windows 7 Home Premium
            OS version:  6.1.7601 Service Pack 1 7601
            System name:  ARNE-PC
            System manufacturer:  System manufacturer
            System model:  System Product Name
            Processor:  GenuineIntel Intel64 Family 6 Model 23 Stepping 10 3,166  GHz
            BIOS:  American Megatrends Inc., 2102  

             

            Intel® Rapid Storage Technology
            Kit installed:  10.6.0.1002
            User interface version:  10.6.0.1002
            Language:  Swedish (Sweden)
            Intel RAID controller:  Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller
            Number of SATA ports:  6
            RAID option ROM version:  8.0.0.1038
            Driver version:  10.6.0.1002
            ISDI version:  10.6.0.1002

             

            Device Information
            Name:  Array_0000
            Size:  224 GB
            Available space:  0 GB
            Disk data cache:  Enabled
            Number of volumes:  1
            Volume member:  OS
            Number of disks:  2
            Array disk:  CVPR136601SW120LGN
            Array disk:  BTPR136201MM120LGN

             

            Name:  Array_0001
            Size:  932 GB
            Available space:  0 GB
            Disk data cache:  Enabled
            Number of volumes:  1
            Volume member:  Backup
            Number of disks:  2
            Array disk:  WD-WCASY6137106
            Array disk:  WD-WCASY6089704

             

            Name:  OS
            Status:  Normal
            Type:  RAID 1
            Size:  112 GB
            Data stripe size:  64 KB
            Write-back cache:  Disabled
            System volume:  Yes 
            Initialized:  Yes 
            Verification errors found:  0
            Blocks with media errors:  0
            Physical sector size:  512 Bytes
            Logical sector size:  512 Bytes
            Parent array:  Array_0000
            Number of disks:  2
            Array disk:  CVPR136601SW120LGN
            Array disk:  BTPR136201MM120LGN

             

            Name:  Backup
            Status:  Normal
            Type:  RAID 1
            Size:  466 GB
            Data stripe size:  64 KB
            Write-back cache:  Disabled
            System volume:  No
            Initialized:  Yes 
            Verification errors found:  0
            Blocks with media errors:  0
            Physical sector size:  512 Bytes
            Logical sector size:  512 Bytes
            Parent array:  Array_0001
            Number of disks:  2
            Array disk:  WD-WCASY6137106
            Array disk:  WD-WCASY6089704

             

            Disk on port 0
            Port location:  Internal
            Status:  Normal
            Type:  Solid-state drive
            Usage:  Array disk
            Size:  112 GB
            Serial number:  CVPR136601SW120LGN
            Model:  INTEL SSDSA2CW120G3
            Firmware:  4PC10362
            System disk:  No
            Password protected:  No
            Disk data cache:  Enabled
            Native command queuing:  Yes 
            SATA transfer rate:  3 Gb/s
            Physical sector size:  512 Bytes
            Logical sector size:  512 Bytes

             

            Disk on port 1
            Port location:  Internal
            Status:  Normal
            Type:  Solid-state drive
            Usage:  Array disk
            Size:  112 GB
            Serial number:  BTPR136201MM120LGN
            Model:  INTEL SSDSA2CW120G3
            Firmware:  4PC10362
            System disk:  No
            Password protected:  No
            Disk data cache:  Enabled
            Native command queuing:  Yes 
            SATA transfer rate:  3 Gb/s
            Physical sector size:  512 Bytes
            Logical sector size:  512 Bytes

             

            Disk on port 4
            Port location:  Internal
            Status:  Normal
            Type:  Hard disk
            Usage:  Array disk
            Size:  466 GB
            Serial number:  WD-WCASY6137106
            Model:  WDC WD5001AALS-00L3B2
            Firmware:  01.03B01
            System disk:  No
            Password protected:  No
            Disk data cache:  Enabled
            Native command queuing:  Yes 
            SATA transfer rate:  3 Gb/s
            Physical sector size:  512 Bytes
            Logical sector size:  512 Bytes

             

            Disk on port 5
            Port location:  Internal
            Status:  Normal
            Type:  Hard disk
            Usage:  Array disk
            Size:  466 GB
            Serial number:  WD-WCASY6089704
            Model:  WDC WD5001AALS-00L3B2
            Firmware:  01.03B01
            System disk:  No
            Password protected:  No
            Disk data cache:  Enabled
            Native command queuing:  Yes 
            SATA transfer rate:  3 Gb/s
            Physical sector size:  512 Bytes
            Logical sector size:  512 Bytes

             

            Disk on port 2
            Port location:  Internal
            Status:  Normal
            Type:  Solid-state drive
            Usage:  Unknown
            Size:  0 GB
            Serial number: 
            Model:  Optiarc DVD RW AD-7240S
            Firmware:  1.04
            System disk:  No
            Password protected:  No
            Disk data cache:  Disabled
            Native command queuing:  No
            SATA transfer rate:  1.5 Gb/s
            Physical sector size:  0 Bytes
            Logical sector size:  0 Bytes

             

            Empty port
            Port:  3
            Port location:  Internal

            • 3. Re: Hot spare disk problem on SRCSASRB
              Jose_Intel

              - Have you received any errors directly on the Intel(R) Rapid Storage Technology? 

              - Does the issue appear with any other software than Mozilla Firefox?

              - Could you attach a screenshot of the error?